Bug 75116 - VIEWING: Zoom level / UI scaling inconsistent
Summary: VIEWING: Zoom level / UI scaling inconsistent
Status: RESOLVED INVALID
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
4.2.0.4 release
Hardware: Other macOS (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard: BSA
Keywords:
Depends on:
Blocks:
 
Reported: 2014-02-17 20:10 UTC by Handyman
Modified: 2015-05-06 14:23 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:
Regression By:


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Description Handyman 2014-02-17 20:10:45 UTC
Problem description: 

A zoom level of 80% is usually perfect for me to view the documents, but SOMETIMES when I start up LibreOffice Writer, all documents appear zoomed out about an additional 30 percent... EVEN THOUGH the zoom indicator is still set at 80%.

I have to zoom to 110% to match the view that 80% previously provided.

This happens daily, but is unpredictable and I have been unable to reproduce it on demand.

Current behavior:
- Zoom level "view" varies when it shouldn't, even though setting stays.


Expected behavior:
- Zoom level view should match setting and remain consistent.
              
Operating System: Mac OS X
Version: 4.2.0.4 release
Comment 1 Jean-Baptiste Faure 2014-04-21 13:30:04 UTC
Do you still encounter the same problem with the current 4.2 version that is 4.2.3 ?

Best regards. JBF
Comment 2 Handyman 2014-04-22 08:01:18 UTC
I recently noticed that it's the **entire interface** that is changing size inadvertently, not just the text content area.

Still present in 4.2.3.
Comment 3 Handyman 2014-04-22 08:03:46 UTC
To clarify, the interface size changes I'm seeing are exactly as if the user interface scaling setting was changed.
Comment 4 harryparry2011 2014-04-25 21:16:09 UTC
Cannout confirm under LO V.4.2.3.3 
Build-ID: 882f8a0a489bc99a9e60c7905a60226254cb6ff0
Win7 Home 64bit

As it is on my desktop, 100% are no real 100%. I've to set it up to 128% to get it straight. This is due to my widescreen 1920x1080 px resolution and the only issue I have with zoom.
Comment 5 Jean-Baptiste Faure 2014-04-28 11:17:38 UTC
(In reply to comment #2)
> I recently noticed that it's the **entire interface** that is changing size
> inadvertently, not just the text content area.
> 
> Still present in 4.2.3.

Thank you for the answer. Set status back to unconfirmed.

Best regards. JBF
Comment 6 Owen Genat (retired) 2014-07-22 12:42:35 UTC
(In reply to comment #0)
> A zoom level of 80% is usually perfect for me to view the documents, but
> SOMETIMES when I start up LibreOffice Writer, all documents appear zoomed
> out about an additional 30 percent... EVEN THOUGH the zoom indicator is
> still set at 80%.

This sounds like the setting under LibreOffice > Preferences... > LibreOffice > View > User Interface > Scaling. The default is 100%. Next time you experience a change in scaling of the user interface, check this setting and report back. This scales the entire UI and not just the document view.

Status set to NEEDINFO. Please change the status back to UNCONFIRMED once the request information is provided. Thanks. Summary edited for clarity.
Comment 7 Handyman 2014-07-29 05:23:57 UTC
When the zooming issue occurs, the value of Preferences > View > User Interface > Scaling does not change. The body of the document changes (reduces in size) significantly.
Comment 8 Alex Thurgood 2014-09-26 11:27:44 UTC
LO 4204 had some rather bad bugs on OSX. Have you updated to more recent version, and if so, is the problem still there ?
Comment 9 Alex Thurgood 2014-09-26 11:32:19 UTC
Soory, ignore my comment, for some reason, the others weren't immediately displayed.

Are you using a trackpad by any chance ? It is possible on Macbooks to zoom in and out inadvertently with the trackpad, but this doesn't change LO's page display, rather the app window.
Comment 10 QA Administrators 2015-04-01 14:46:49 UTC
Dear Bug Submitter,

This bug has been in NEEDINFO status with no change for at least
6 months. Please provide the requested information as soon as
possible and mark the bug as UNCONFIRMED. Due to regular bug
tracker maintenance, if the bug is still in NEEDINFO status with
no change in 30 days the QA team will close the bug as INVALID
due to lack of needed information.

For more information about our NEEDINFO policy please read the
wiki located here:
https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO

If you have already provided the requested information, please
mark the bug as UNCONFIRMED so that the QA team knows that the
bug is ready to be confirmed.
 
Thank you for helping us make LibreOffice even better for everyone!


Warm Regards,
QA Team
Comment 11 QA Administrators 2015-05-06 14:21:04 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INVALID due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

-- The LibreOffice QA Team 

This INVALID Message was generated on: 2015-05-06

Warm Regards,
QA Team