Bug 80263 - Installing LibreOffice requires user to terminate processes
Summary: Installing LibreOffice requires user to terminate processes
Status: RESOLVED INVALID
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Installation (show other bugs)
Version:
(earliest affected)
4.2.3.3 release
Hardware: Other Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2014-06-20 05:37 UTC by bugzilla-libreoffice
Modified: 2015-09-04 03:01 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:
Regression By:


Attachments
an example error (44.89 KB, image/png)
2014-06-20 05:37 UTC, bugzilla-libreoffice
Details
another example (52.55 KB, image/png)
2014-06-20 05:38 UTC, bugzilla-libreoffice
Details
third example (23.27 KB, image/png)
2014-06-20 05:38 UTC, bugzilla-libreoffice
Details
fourth older example (55.90 KB, image/png)
2014-06-20 05:38 UTC, bugzilla-libreoffice
Details
tmi for fourth example (34.55 KB, image/png)
2014-06-20 05:38 UTC, bugzilla-libreoffice
Details
tmi for fourth example (113.11 KB, image/png)
2014-06-20 05:39 UTC, bugzilla-libreoffice
Details
tmi for fourth example (94.09 KB, image/png)
2014-06-20 05:39 UTC, bugzilla-libreoffice
Details
tmi for fourth example (94.17 KB, image/png)
2014-06-20 05:39 UTC, bugzilla-libreoffice
Details

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Description bugzilla-libreoffice 2014-06-20 05:37:17 UTC
Created attachment 101397 [details]
an example error

My HDD crapped out at work and what I got back from IT had a fresh copy of Windows 7 32-bit + obligatory Office suite. I ran into symptoms very similar to bug 69066 but with wider scope. In all, I had to terminate/quit 5 applications: Windows Explorer, Process Explorer, Free Download Manager, Thunderbird and Firefox to get success on the "verifying install" page. 

- This occurred with both 4.2.3.3 and 4.2.4.2 releases
- Enabling 'show icons, not thumbnails' per comment 12 of bug 69066 did not fix the issue (all but one attached screenshot was taken with this option enabled)
- User Account Control (UAC) was disabled before trying to install either release

I had no problem installing 4.2.3.3 on my old WinXP 32-bit workstation and I was able to upgrade the neighboring WinXP x64 workstation from 4.2.3.3->4.2.4.2 no problem. After closing all applications but the built-in Task Manager, including terminating explorer.exe, I was able to install 4.2.4.2 on my Win7 workstation. 

I'm opening a new bug because bug 69066 <quote author="Michael Stahl">is about LO bundled Explorer extensions to view thumbnails of various documents, which somehow prevents installation of new LO versions presumably because these Explorer extension files cannot be overwritten or deleted</quote> and that's not what appears to be wrong here.

/Sorry for the attachment dump/
Comment 1 bugzilla-libreoffice 2014-06-20 05:38:02 UTC
Created attachment 101398 [details]
another example
Comment 2 bugzilla-libreoffice 2014-06-20 05:38:15 UTC
Created attachment 101399 [details]
third example
Comment 3 bugzilla-libreoffice 2014-06-20 05:38:30 UTC
Created attachment 101400 [details]
fourth older example
Comment 4 bugzilla-libreoffice 2014-06-20 05:38:54 UTC
Created attachment 101401 [details]
tmi for fourth example
Comment 5 bugzilla-libreoffice 2014-06-20 05:39:13 UTC
Created attachment 101402 [details]
tmi for fourth example
Comment 6 bugzilla-libreoffice 2014-06-20 05:39:26 UTC
Created attachment 101403 [details]
tmi for fourth example
Comment 7 bugzilla-libreoffice 2014-06-20 05:39:42 UTC
Created attachment 101404 [details]
tmi for fourth example
Comment 8 tommy27 2015-01-04 15:44:52 UTC
hi, are you still seeing this issue with latest 4.3.5.2 release?
Comment 9 Robinson Tryon (qubit) 2015-01-07 02:30:38 UTC
(In reply to tommy27 from comment #8)
> hi, are you still seeing this issue with latest 4.3.5.2 release?

Status -> NEEDINFO

(Please change status -> UNCONFIRMED after replying to Tommy. Thanks!)
Comment 10 QA Administrators 2015-07-18 17:36:35 UTC
Dear Bug Submitter,

This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INVALID due to lack of needed information.

For more information about our NEEDINFO policy please read the wiki located here: 
https://wiki.documentfoundation.org/QA/FDO/NEEDINFO

If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed.


Thank you for helping us make LibreOffice even better for everyone!


Warm Regards,
QA Team

This NEEDINFO message was generated on: 2015-07-18
Comment 11 QA Administrators 2015-09-04 03:01:50 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INVALID due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided):

a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. 
Please do not:
a) respond via email 
b) update the version field in the bug or any of the other details on the top section of FDO
Message generated on: 2015-09-03