[test printer: Samsung Xpress M2875; test OS: Debian Jessie]
When I try to print something on DL Envelope paper size, it has to be earlier configured in system-wide settings (http://localhost:631, system-config-printer, etc.). I mean, that in File->Print->[select printer]->Properties->Paper size I can't see all sizes, but only suitable with default (currently configured in CUPS) (assume that it's 'Plain') paper type. So that I can't print on DL Envelope, because it's not listed.
I have to select (assume that using system-config-printer) in Printer Options:
- page size: DL Env.,
- paper type: [thick or not] envelope.
You can see that there's condition: I can't save option [page size]=[DL Env.], if paper type isn't compatible. There was no such condition in older PPDs (eg. when trying to print DL Envelope on older Kyocera printers, there weren't such problems).
After that I restart LibreOffice and try File->Print->[select printer]. Wow. I see the magical DL Envelope. If I click Properties, then I can see all page sizes available for [thick or not] envelope paper type.
I think that it's only a workaround, because normally I need superuser permissions to change CUPS settings.
I've tried to test it on Windows, but after click on Properties, there's only configuration window from Samsung.
Migrating Whiteboard tags to Keywords: (needAdvise -> needAdvice)
please give an update of the bug status with latest LibO 188.8.131.52
set status to UNCONFIRMED if bug is still present or RESOLVED WORKSFORME if bug is gone.
NEEDINFO until then
It seems the bug is still there (LO 184.108.40.206.1+), but has gone worse or my
settings have changed. Currently, I can’t change the paper size nor orientation
in the printer properties dialog, regardless of selected printer (M2875, PDF or
another). Other printers just apply document’s paper size and orientation but
M2875 chooses its system-wide settings.
Steps to reproduce:
1. Install Samsung M2875 printer (just in CUPS, I think it isn’t necessary to
have an actual printer) and eg. PDF printer (may already be installed).
2. Set default options in both printers: A4 paper size and portrait orientation.
3. Create new Writer document and set page size to DL Envelope.
4. Open printing dialog. On the left there’s a preview, labelled with paper
size. PDF’s (and another physical printer’s, not the M2875) paper size is OK,
that is DL Envelope. And M2875’s paper size is still A4 (and that’s one
problem). Open printer properties — you cannot change the paper size (the second
5. Set M2875’s paper size in system-wide settings to DL Envelope.
6. Open the printing dialog again — M2875’s size is still A4. You have to
restart LO to see DL Envelope (third problem). But now it’ll be the same
regardless of your document’s paper size setting (again the first problem).
Hello gscscnd, *,
thank you for reporting this bug :) I can confirm it with
OS: Debian Testing AMD64
Printer: Samsung XPress M2070 series
LO: Version: 220.127.116.11
CPU-Threads: 4; BS-Version: Linux 4.5; UI-Render: Standard;
Gebietsschema: de-DE (de_DE.UTF-8); Calc: group
LO: Version: 18.104.22.168
CPU-Threads: 4; BS-Version: Linux 4.5; UI-Render: Standard; VCL: gtk2; Layout-Engine: neu;
Gebietsschema: de-DE (de_DE.UTF-8); Calc: group
so setting status to "NEW". In both LO version, I have no choice to change the paper size nor orientation (= both options are greyed out) ... :(
Have a nice day
** Please read this message in its entirety before responding **
To make sure we're focusing on the bugs that affect our users today, LibreOffice QA is asking bug reporters and confirmers to retest open, confirmed bugs which have not been touched for over a year.
There have been thousands of bug fixes and commits since anyone checked on this bug report. During that time, it's possible that the bug has been fixed, or the details of the problem have changed. We'd really appreciate your help in getting confirmation that the bug is still present.
If you have time, please do the following:
Test to see if the bug is still present with the latest version of LibreOffice from https://www.libreoffice.org/download/
If the bug is present, please leave a comment that includes the information from Help - About LibreOffice.
If the bug is NOT present, please set the bug's Status field to RESOLVED-WORKSFORME and leave a comment that includes the information from Help - About LibreOffice.
Please DO NOT
Update the version field
Reply via email (please reply directly on the bug tracker)
Set the bug's Status field to RESOLVED - FIXED (this status has a particular meaning that is not
appropriate in this case)
If you want to do more to help you can test to see if your issue is a REGRESSION. To do so:
1. Download and install oldest version of LibreOffice (usually 3.3 unless your bug pertains to a feature added after 3.3) from http://downloadarchive.documentfoundation.org/libreoffice/old/
2. Test your bug
3. Leave a comment with your results.
4a. If the bug was present with 3.3 - set version to 'inherited from OOo';
4b. If the bug was not present in 3.3 - add 'regression' to keyword
Feel free to come ask questions or to say hello in our QA chat: https://kiwiirc.com/nextclient/irc.freenode.net/#libreoffice-qa
Thank you for helping us make LibreOffice even better for everyone!
I have experienced the same : Printing sizes are greyed out in LO 22.214.171.124 and 126.96.36.199. I installed 188.8.131.52 and the printing dialogue is back to normal and I can select the paper size.
Tested on Linux Mint 18.3 and 17.3.
Please see this link : https://www.ryananddebi.com/2016/02/02/linux-libreoffice-print-dialog-orientation-greyed-out/
Seems to present for a long time already.
I can confirm this is still present in 184.108.40.206 in Fedora 32.
I'm not sure I have completely understood the problem. Does the PPD for the printer itself contain a page size entry for the DL Envelope paper size and that one is not selectable in the LO print dialog?
Can one of those affected please attach the PPD file for the printer?
Is it still a problem with LibreOffice 7.0?
(In reply to nix666 from comment #6)
> I have experienced the same : Printing sizes are greyed out in LO 220.127.116.11
> and 18.104.22.168. I installed 22.214.171.124 and the printing dialogue is back to normal
> and I can select the paper size.
In current LibreOffice versions, the checkbox that needs to be enabled ("Use only paper size from printer preferences) is now available right in the "Paper" tab as well, so it's clearer how that can be enabled.
Created attachment 168719 [details]
Samsung M2875 PPD file
[Automated Action] NeedInfo-To-Unconfirmed
Thanks for attaching the PPD, I can reproduce that "DL Env." is not directly selectable in LO's print dialog after setting up a dummy printer like this:
sudo lpadmin -p tofile-samsung-m2875 -v file:/tmp/tofile-samsung-m2875 -P Samsung-M267x-287x.ppd -E
The reason is that the PPD file defines conflicting options, and "DL Env." conflicts with the default for "MediaType/Paper Type", which is "None", so the two cannot be selected together.
This is the relevant line from the PPD that defines the conflict:
> *UIConstraints: *PageSize DL *MediaType None
> *UIConstraints: *MediaType None *PageSize DL
When deleting all "*UIConstraints:" lines from the PPD, "DL Env." can be selected.
This is essentially the same as described in tdf#106963 (s. in particular tdf#106963 comment 106963), therefore I'm closing this here as a duplicate.
Version: 126.96.36.199.alpha0+ / LibreOffice Community
Build ID: edb953cfb77c7ad6578a191b48c47c25d8d59d11
CPU threads: 12; OS: Linux 5.10; UI render: default; VCL: kf5
Locale: en-GB (en_GB.UTF-8); UI: en-US
*** This bug has been marked as a duplicate of bug 106963 ***
(In reply to Michael Weghorn from comment #12)
> Thanks for attaching the PPD, I can reproduce that "DL Env." is not directly
> selectable in LO's print dialog after setting up a dummy printer like this:
> sudo lpadmin -p tofile-samsung-m2875 -v file:/tmp/tofile-samsung-m2875 -P
> Samsung-M267x-287x.ppd -E
> The reason is that the PPD file defines conflicting options, and "DL Env."
> conflicts with the default for "MediaType/Paper Type", which is "None", so
> the two cannot be selected together.
> This is the relevant line from the PPD that defines the conflict:
> > *UIConstraints: *PageSize DL *MediaType None
> > [...]
> > *UIConstraints: *MediaType None *PageSize DL
> When deleting all "*UIConstraints:" lines from the PPD, "DL Env." can be
> This is essentially the same as described in tdf#106963 (s. in particular
> tdf#106963 comment 106963), therefore I'm closing this here as a duplicate.
That should read "... (s. in particular tdf#106963 comment 4) ..."