Bug 82307 - FILEOPEN: Problem with open big master document
Summary: FILEOPEN: Problem with open big master document
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
(earliest affected) release
Hardware: x86-64 (AMD64) Windows (All)
: medium critical
Assignee: Not Assigned
Whiteboard: BSA
Depends on:
Reported: 2014-08-07 19:15 UTC by frantav
Modified: 2015-09-04 03:01 UTC (History)
4 users (show)

See Also:
Crash report or crash signature:

Correct master document (131.47 KB, application/vnd.oasis.opendocument.text-master)
2014-08-11 17:12 UTC, frantav

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Description frantav 2014-08-07 19:15:37 UTC
Problem description: 
I have a problem to open the document. Therá are error usually "bad allocation".

Steps to reproduce:
1. Can you try open "VyvodMasterAll_DPP – test.odm" (https://drive.google.com/file/d/0Bw84_xOAJQmNQ2tLR1FDckQ2SGc/edit?usp=sharing)

František Vilim
Operating System: Windows 7
Version: release
Comment 1 Jacques Guilleron 2014-08-07 23:25:43 UTC
Hello frantav,

There's two .lock files in your zip file. They begin by ".~lock."
Something has closed your application and leave those files.
These two files deleted, opening is easy.
Is it the main issue?


Comment 2 Jacques Guilleron 2014-08-07 23:38:14 UTC
I meant in my previous comment I opened easily and without issue, after updating links :
"VyvodMasterAll_DPP – test.odm".

Comment 3 frantav 2014-08-11 17:12:26 UTC
Created attachment 104451 [details]
Correct master document

I'm sorry. but I had error in the master document. The problem still persists.
Comment 4 frantav 2014-08-14 18:18:55 UTC
When I try open master dokument (attachment 104451 [details]), error is "osl::Thread:: create failed".
Comment 5 Jacques Guilleron 2014-08-15 10:44:33 UTC
Tried again and allways no error.
Did you try a new user profile? 
Which was your last working version?

Comment 6 frantav 2014-08-15 14:10:46 UTC
ID sestavení: 62ad5818884a2fc2e5780dd45466868d41009ec0

1. I have created new user profil.

2. The first attempt open master document (new folder https://drive.google.com/file/d/0Bw84_xOAJQmNNFQ4ZTNUQVo1Qzg/edit?usp=sharing) :  Error: bad allocation

3. 5.The second attempt: Error: bad allocation


František Vilim :-(
Comment 7 Buovjaga 2014-11-16 10:14:22 UTC
(In reply to frantav from comment #3)
> Created attachment 104451 [details]
> Correct master document
> I'm sorry. but I had error in the master document. The problem still
> persists.

No problem for me.

Win 7 64-bit Version:
Build ID: b021b5983c62e266b82d9f0c5c6d8d8900553827
TinderBox: Win-x86@39, Branch:master, Time: 2014-11-12_01:10:08
Comment 8 raal 2014-12-10 12:58:48 UTC
I can open document without problem (attachment 104451 [details]). LO, win7. Please with newer version of LO. Setting as NEEDINFO, set as UNCONFIRMED again if you still observe the bug in new version. Thank you
Comment 9 frantav 2014-12-14 18:34:58 UTC
I try it on:
Windows 8.1 64bit
Intel Core i5-4590 @ 3.3GHz

Result: Message: "Bad allocation"

I canť install 64 bit version libreoffice. Do you support 64 bit version of libreoffice?
Comment 10 Robinson Tryon (qubit) 2014-12-21 17:21:05 UTC
(In reply to frantav from comment #9)
> Windows 8.1 64bit
> ... 
> Result: Message: "Bad allocation"

LibreOffice 4.3.5 was just released -- could you please download that and try again?

> I canť install 64 bit version libreoffice. Do you support 64 bit version of
> libreoffice?

Not yet. We only have 64bit builds of LibreOffice for OS X and GNU+Linux, but I believe that there's interest in making 64bit builds available for Windows.

Status -> NEEDINFO

(Please change the status back to UNCONFIRMED after you've tested with v4.3.5 or later. Thanks!)
Comment 11 QA Administrators 2015-07-18 17:35:52 UTC
Dear Bug Submitter,

This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INVALID due to lack of needed information.

For more information about our NEEDINFO policy please read the wiki located here: 

If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed.

Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

This NEEDINFO message was generated on: 2015-07-18
Comment 12 QA Administrators 2015-09-04 03:01:11 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INVALID due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided):

a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. 
Please do not:
a) respond via email 
b) update the version field in the bug or any of the other details on the top section of FDO
Message generated on: 2015-09-03