Bug 83255 - get access denied when trying to install
Summary: get access denied when trying to install
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Installation (show other bugs)
(earliest affected) rc
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
Depends on:
Reported: 2014-08-29 15:45 UTC by ebon.thrax
Modified: 2015-05-06 14:23 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:


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Description ebon.thrax 2014-08-29 15:45:06 UTC
When I tried to install the newest version of Libreoffice it deleted the old version then stopped the installation of the new version giving me an access denied message. I now have no access to the files set up under the older version of LibreOffice
Comment 1 Joel Madero 2014-08-30 06:09:15 UTC
hey Evon - I haven't seen anyone else experiencing similar things. What operating system are you running? 

I'd suggest trying to install release with a fresh profile (reset your profile first)


Also you might want to go to the user list to see if anyone there has additional suggestions.
Comment 2 Joel Madero 2014-09-03 21:17:32 UTC
Marking as NEEDINFO as I've requested info and haven't heard back. Mark as UNCONFIRMED once you answer the requested stuff. Thanks
Comment 3 ebon.thrax 2014-09-09 16:04:14 UTC
still have not been able to install the update.

On Wednesday, September 3, 2014 4:17 PM, "bugzilla-daemon@freedesktop.org" <bugzilla-daemon@freedesktop.org> wrote:

Joel Madero  changed bug 83255 

Ever confirmed    1  
Comment # 2 on bug 83255 from Joel Madero  
Marking as NEEDINFO as I've requested info and haven't heard back. Mark as
UNCONFIRMED once you answer the requested stuff. Thanks
 You are receiving this mail because: 
	* You reported the bug.
Comment 4 QA Administrators 2015-04-01 14:46:51 UTC
Dear Bug Submitter,

This bug has been in NEEDINFO status with no change for at least
6 months. Please provide the requested information as soon as
possible and mark the bug as UNCONFIRMED. Due to regular bug
tracker maintenance, if the bug is still in NEEDINFO status with
no change in 30 days the QA team will close the bug as INVALID
due to lack of needed information.

For more information about our NEEDINFO policy please read the
wiki located here:

If you have already provided the requested information, please
mark the bug as UNCONFIRMED so that the QA team knows that the
bug is ready to be confirmed.
Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team
Comment 5 QA Administrators 2015-05-06 14:21:08 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INVALID due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

-- The LibreOffice QA Team 

This INVALID Message was generated on: 2015-05-06

Warm Regards,
QA Team