Bug 83831 - Other: Will Not download
Summary: Other: Will Not download
Status: RESOLVED INVALID
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
4.2.6.2 release
Hardware: Other Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard: BSA
Keywords:
Depends on:
Blocks:
 
Reported: 2014-09-14 00:00 UTC by Edward F WaldoL
Modified: 2015-05-06 14:23 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:
Regression By:


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Description Edward F WaldoL 2014-09-14 00:00:31 UTC
Problem description: Bought 3 identical HP EliteBook 8530w laptops for myself and two sons, running Windows 7.  All run identical WebRoot antivirus software.  Downloaded LibreOffice 4.2.5.2 to my laptop - no problem.  Attempted to download 4.2.6.2 and 4.3. on my sons' computers multiple times.  Each attempt results in a "download failed" message.  Appears to simply stop downloading around 1/2 through the download. Doesn't matter whether I use Firefox or Explorer.

Steps to reproduce:
1. Go to https://www.libreoffice.org/download/libreoffice-fresh/
2. Under MAin Installer, click the big green Download Version4.3 button, or click the Change link and select 4.2.6 SecFix, then the big green Download Version 4.2.6 SecFix Button
3. Click Save File in the dialog box that pops up
4.  Watch the download bar travel across the screen, freeze at 91 of 211MB downloaded, then generate a Failed message

Current behavior:  Won't download

Expected behavior:  Download and install

              
Operating System: Windows 7
Version: 4.2.6.2 release
Comment 1 Julien Nabet 2014-09-14 10:14:44 UTC
What about if you temporarily disable WebRoot antivirus?
Comment 2 Jean-Baptiste Faure 2014-09-14 20:04:23 UTC
Is your antivirus configured exactly with the same parameters on each PC? For example did you setup some parental controls on the PCs where downloading does not work?

Best regards. JBF
Comment 3 Edward F WaldoL 2014-09-14 22:46:26 UTC
Haven't tried that this week, but hasn't helped in the past...

"The two most important days in your life are
the day you were born,
and the day you find out why."
- Mark Twain


From: bugzilla-daemon@freedesktop.org
To: kewaldo@hotmail.com
Subject: [Bug 83831] Other: Will Not download
Date: Sun, 14 Sep 2014 10:14:44 +0000


    
      
    
     Julien Nabet
 changed
              bug 83831
        

             
          
            What
            Removed
            Added
          

         
           Status
           UNCONFIRMED
           
           NEEDINFO
           
         

         
           CC
           
                
           
           serval2412@yahoo.fr
           
         

         
           Ever confirmed
           
                
           
           1
           
         
      
        

            Comment # 1
              on bug 83831
              from  Julien Nabet

        What about if you temporarily disable WebRoot antivirus?
        
      

      
      You are receiving this mail because:
      
      
          You reported the bug.
Comment 4 Edward F WaldoL 2014-09-14 22:48:31 UTC
Can't swear it's EXACTLY identical, but substantially identical.  No parental controls.  Thanks for the thought, I can try to tweak them to exactly.

"The two most important days in your life are
the day you were born,
and the day you find out why."
- Mark Twain


From: bugzilla-daemon@freedesktop.org
To: kewaldo@hotmail.com
Subject: [Bug 83831] Other: Will Not download
Date: Sun, 14 Sep 2014 20:04:23 +0000


    
      
    
     Jean-Baptiste Faure
 changed
              bug 83831
        

             
          
            What
            Removed
            Added
          

         
           CC
           
                
           
           jbfaure@libreoffice.org
           
         
      
        

            Comment # 2
              on bug 83831
              from  Jean-Baptiste Faure

        Is your antivirus configured exactly with the same parameters on each PC? For
example did you setup some parental controls on the PCs where downloading does
not work?

Best regards. JBF
        
      

      
      You are receiving this mail because:
      
      
          You reported the bug.
Comment 5 Julien Nabet 2014-09-15 05:33:55 UTC
Edward: please don't answer directly from your emailer but by using this link:https://bugs.freedesktop.org/show_bug.cgi?id=83831#

Then, the test with antivirus disabled can help. At least, we'll be sure it's not that.
Comment 6 QA Administrators 2015-04-01 14:47:06 UTC
Dear Bug Submitter,

This bug has been in NEEDINFO status with no change for at least
6 months. Please provide the requested information as soon as
possible and mark the bug as UNCONFIRMED. Due to regular bug
tracker maintenance, if the bug is still in NEEDINFO status with
no change in 30 days the QA team will close the bug as INVALID
due to lack of needed information.

For more information about our NEEDINFO policy please read the
wiki located here:
https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO

If you have already provided the requested information, please
mark the bug as UNCONFIRMED so that the QA team knows that the
bug is ready to be confirmed.
 
Thank you for helping us make LibreOffice even better for everyone!


Warm Regards,
QA Team
Comment 7 QA Administrators 2015-05-06 14:21:24 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INVALID due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

-- The LibreOffice QA Team 

This INVALID Message was generated on: 2015-05-06

Warm Regards,
QA Team