Bug 84410 - freezing ,screen with Impress- problem with CPU usage
Summary: freezing ,screen with Impress- problem with CPU usage
Status: RESOLVED INVALID
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
unspecified
Hardware: x86-64 (AMD64) Linux (All)
: medium critical
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2014-09-28 03:05 UTC by pablo
Modified: 2015-07-18 17:27 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:
Regression By:


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Description pablo 2014-09-28 03:05:03 UTC
Hello, I have repeatedly experienced problems with Libre Office Impress in that the screen freezes and the CPU usage gets close to 100% when I use or show a relatively small file of 3.5M (attached). I have searched the web for solutions but have not had any useful hints. I am using an ACer AMD C-70 APU with Radeon(tm) HD Graphics × 2,with 3.6 G of RAM, and Ubuntu 14.04. I would appreciate your help. Thanks
Comment 1 Joel Madero 2014-09-28 04:27:43 UTC
We need more information.

1. Your operating system
2. A test file with reproducible steps
3. Version of LibreOffice
4. Is this a new problem? Regression? Happened for a long time?

Does this happen every time?

Marking as NEEDINFO - once you provide more information please set to UNCONFIRMED. I suspect it might be something with the video card but I could be wrong.
Comment 2 pablo 2014-09-29 12:47:31 UTC
Hello,
I am using Linux Ubuntu 14.04 LTS, and LibreOffice version 4.3.1.2. I
attached in my mail the file there the problem is systematically generated
every time after reach slide # 30. I have monitored the use of RAM memory
and CPU time as the presentation (it is a class) unfolds. I have found that
the % of used RAM memory stays constant (roughly 30-40%), but that the % of
CPU used reaches 100% with one of the processors and 70-80% with the other,
and that they alternate such that one of them is always at 100% of use.
Before writing to the blog, I had tried to change the amount of RAM memory
allocated to LibreOffice, the number of objects and a few other options in
the Tools-->Options-->Memory menu, and have disable the "use antialiasing"
in the  Tools-->Options-->View menu. After these changes there were very
slight improvements but the Impress presentation gets always frozen or very
slow when I reach slide # 30, which is when the % CPU used gets close to
100%.
Any help would be appreciated.

Regards

Pablo


On 28 September 2014 01:27, <bugzilla-daemon@freedesktop.org> wrote:

>  Joel Madero <jmadero.dev@gmail.com> changed bug 84410
> <https://bugs.freedesktop.org/show_bug.cgi?id=84410>
>  What Removed Added  Status UNCONFIRMED NEEDINFO  CC
> jmadero.dev@gmail.com  Ever confirmed   1
>
>  *Comment # 1 <https://bugs.freedesktop.org/show_bug.cgi?id=84410#c1> on
> bug 84410 <https://bugs.freedesktop.org/show_bug.cgi?id=84410> from Joel
> Madero <jmadero.dev@gmail.com> *
>
> We need more information.
>
> 1. Your operating system
> 2. A test file with reproducible steps
> 3. Version of LibreOffice
> 4. Is this a new problem? Regression? Happened for a long time?
>
> Does this happen every time?
>
> Marking as NEEDINFO - once you provide more information please set to
> UNCONFIRMED. I suspect it might be something with the video card but I could be
> wrong.
>
>  ------------------------------
> You are receiving this mail because:
>
>    - You reported the bug.
>
>
Comment 3 Buovjaga 2014-11-27 09:51:18 UTC
pablo: you can't attach files to the bug report via email and you should not reply to the notification emails, but log in to the bug tracker and respond there https://bugs.freedesktop.org/show_bug.cgi?id=84410
Comment 4 QA Administrators 2015-06-08 14:29:18 UTC
Dear Bug Submitter,

This bug has been in NEEDINFO status with no change for at least
6 months. Please provide the requested information as soon as
possible and mark the bug as UNCONFIRMED. Due to regular bug
tracker maintenance, if the bug is still in NEEDINFO status with
no change in 30 days the QA team will close the bug as INVALID
due to lack of needed information.

For more information about our NEEDINFO policy please read the
wiki located here:
https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO

If you have already provided the requested information, please
mark the bug as UNCONFIRMED so that the QA team knows that the
bug is ready to be confirmed.
 
Thank you for helping us make LibreOffice even better for everyone!

This NEEDINFO Message was generated on: 2015-06-08

Warm Regards,
QA Team
Comment 5 QA Administrators 2015-07-18 17:27:50 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INVALID due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided):

a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. 
Please do not:
a) respond via email 
b) update the version field in the bug or any of the other details on the top section of FDO

Message generated on: 2015-07-18