Bug 84849 - Windows XP Saved .doc file as 97/2000/XP/2003. Occasionally corrupted - Message Not WinWord 97
Summary: Windows XP Saved .doc file as 97/2000/XP/2003. Occasionally corrupted - Messa...
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
(earliest affected) release
Hardware: x86 (IA32) Windows (All)
: medium major
Assignee: Not Assigned
Depends on:
Reported: 2014-10-09 19:15 UTC by Ken Berry
Modified: 2020-06-05 03:54 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:
Regression By:


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Description Ken Berry 2014-10-09 19:15:56 UTC
Windows XP, version, .doc file saved as 97/2000/XP/2003.

Writer occasionally corrupts - trying to open reveals a message that "This is not a WinWord 97 file". No success opening with other modalities. TextViewer cannot open, but recognizes the file as a WinWord 2.0 file, but converter has no effect. My .bak file is ok, but tedious importing. I have an UPS, but have encountered no power problems. I am experimenting with whether I am saving, and then exiting, without closing first, but I try to be careful about that.
Comment 1 Joel Madero 2014-10-10 04:22:53 UTC
This is just not enough information for us to do anything. We need clear reproducible steps. I know it's frustrating with these kinds of issues but there is really nothing we can do with this info. Marking as NEEDINFO.

You might want to reset your profile: https://wiki.documentfoundation.org/UserProfile

If you can provide clear steps, please set to UNCONFIRMED. Providing a sample file also would be needed.
Comment 2 QA Administrators 2015-05-06 14:14:34 UTC
Dear Bug Submitter,

This bug has been in NEEDINFO status with no change for at least
6 months. Please provide the requested information as soon as
possible and mark the bug as UNCONFIRMED. Due to regular bug
tracker maintenance, if the bug is still in NEEDINFO status with
no change in 30 days the QA team will close the bug as INVALID
due to lack of needed information.

For more information about our NEEDINFO policy please read the
wiki located here:

If you have already provided the requested information, please
mark the bug as UNCONFIRMED so that the QA team knows that the
bug is ready to be confirmed.
Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team
Comment 3 QA Administrators 2015-06-08 14:26:32 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INVALID due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

-- The LibreOffice QA Team 

This INVALID Message was generated on: 2015-05-06

Warm Regards,
QA Team
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