Bug 85494 - Error 1310 during administrative install
Summary: Error 1310 during administrative install
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Installation (show other bugs)
(earliest affected) Master
Hardware: Other Windows (All)
: medium normal
Assignee: Not Assigned
Depends on:
Reported: 2014-10-26 21:26 UTC by Urmas
Modified: 2020-04-25 09:56 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:


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Description Urmas 2014-10-26 21:26:51 UTC
When attempting to update an administrative installation of LO master, an error occurs.

Error 1310.Error writing to file: <DIR>\program\so_activex.dll.  System error 0.  Verify that you have access to that directory.

If the entire 'program' directory is removed prior to updating, internal error 2349 occurs.
Comment 1 V Stuart Foote 2014-10-27 13:19:06 UTC

How are you attempting to do this?  Have you obtained or generated a .msp patch with transforms to the .msi installer package? Those are not rolled by TDF or any of the TBs.

See this MS KB for some description of what has to happen in patching an Administrative install

If simply using a newer .msi package and rerunning the /A install into the same TARGETDIR it will overwrite the earlier install. Of course creation/modified date stamps will end up mixed. Of course the installer does need to be complete (would be nice if there were hash values--MD5 or SHA256--available to verify download via the TB mechanism).

Comment 2 QA Administrators 2015-05-06 14:14:29 UTC
Dear Bug Submitter,

This bug has been in NEEDINFO status with no change for at least
6 months. Please provide the requested information as soon as
possible and mark the bug as UNCONFIRMED. Due to regular bug
tracker maintenance, if the bug is still in NEEDINFO status with
no change in 30 days the QA team will close the bug as INVALID
due to lack of needed information.

For more information about our NEEDINFO policy please read the
wiki located here:

If you have already provided the requested information, please
mark the bug as UNCONFIRMED so that the QA team knows that the
bug is ready to be confirmed.
Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team
Comment 3 QA Administrators 2015-06-08 14:27:18 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INVALID due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

-- The LibreOffice QA Team 

This INVALID Message was generated on: 2015-05-06

Warm Regards,
QA Team
Comment 4 tyron woodley 2020-04-25 09:56:33 UTC Comment hidden (spam)