Bug 87918 - error 1335
Summary: error 1335
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Installation (show other bugs)
(earliest affected) release
Hardware: Other Windows (All)
: medium normal
Assignee: Not Assigned
Depends on:
Reported: 2014-12-31 17:31 UTC by Ian D Henry
Modified: 2015-09-04 03:01 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:


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Description Ian D Henry 2014-12-31 17:31:16 UTC
I downloaded and successfully installed LibreOffice on my new this week Windows 8.1 computer a couple of days ago.  Today I tried to do the same on my wife's new computer.  Twice I did it and each time got error 1335.  I tried downloading it on my computer and installing on Eve's using a thumb drive copy from my computer.  Same error.  I tried to get help from LibreOffice but got a message about something being down and to use you.  I looked at other answers on your site about error 1335 but none seemed applicable to my problem.

Comment 1 Julien Nabet 2014-12-31 17:41:27 UTC
Just to be sure, you confirmed you read these:
Comment 2 Chris Estrada 2014-12-31 17:49:26 UTC
I downloaded again the file and it runs ok. Thanks for the tip.
Comment 3 V Stuart Foote 2014-12-31 17:55:54 UTC

As indicated on the linked bugs


Verify the HASH value of the downloaded installer. If it checks correct, and you are still having the installation error 1335, post back.
Comment 4 Ian D Henry 2014-12-31 18:50:00 UTC
I am sorry that I am not computer literate enough to know what this statement means, let alone how to do it. Verify the HASH value of the downloaded installer.andhenry2@gmail.com
Comment 5 V Stuart Foote 2014-12-31 22:41:28 UTC
@Ian, *,

You will need a Windows utility program to calculate a HASH value for the downloaded install package, Microsoft does not provide one. 

There are hundreds, but my preferred tool--Febooti Hash-an-CRC is linked from an earlier bug report on the same issue.  https://bugs.freedesktop.org/show_bug.cgi?id=86218#c3  Download and install it, or find something similar at twocows or majorgeeks.

Then, if you look at the image https://bugs.freedesktop.org/attachment.cgi?id=109428 it shows where on the LibreOffice download page you can obtain the HASH value to compare your downloads against.

It really is pretty simple in practice, and will save a lot of aggravation by verifying a complete download prior to trying to install any program, not just LibreOffice. It is also a good safe computing habit to pick up because if the HASH values match you gain some assurance that the program is the intended program from a developer you trust--and is less likely to contain malware.
Comment 6 QA Administrators 2015-07-18 17:36:41 UTC
Dear Bug Submitter,

This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INVALID due to lack of needed information.

For more information about our NEEDINFO policy please read the wiki located here: 

If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed.

Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

This NEEDINFO message was generated on: 2015-07-18
Comment 7 QA Administrators 2015-09-04 03:01:55 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INVALID due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided):

a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. 
Please do not:
a) respond via email 
b) update the version field in the bug or any of the other details on the top section of FDO
Message generated on: 2015-09-03