Bug 100203 - Windows MSI packaged upgrade from 64-bit version to a newer 32-bit version does not uninstall or alert to prior instance
Summary: Windows MSI packaged upgrade from 64-bit version to a newer 32-bit version do...
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Installation (show other bugs)
Version:
(earliest affected)
5.1.3.2 release
Hardware: All Windows (All)
: low enhancement
Assignee: Not Assigned
URL:
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Keywords:
Depends on:
Blocks: Installer-Windows
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Reported: 2016-06-03 08:05 UTC by Aron Budea
Modified: 2025-11-25 15:30 UTC (History)
2 users (show)

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Description Aron Budea 2016-06-03 08:05:17 UTC
I first installed LO 5.0.5.2 x64, then upgraded to 5.1.3.2 x86 version. Everything went fine, but the old files remained in C:\Program Files\LibreOffice 5 after the upgrade (the new files were installed in C:\Program Files (x86)\LibreOffice 5 as expected).
Comment 1 V Stuart Foote 2016-06-03 19:14:49 UTC
Of course they remain, the "upgrade" you performed is a new complete installation into a different location. For the time being until an incremental update mechanism is implemented bug 54242 (and related) the Windows installer is full install package.

If you'd wanted to "upgrade" in place you needed to select the 64-bit installer for download, and even then "all" it would do is overwrite the existing DLLs.

If there is an issue, it would be that the "update" notification sends you to the download page, but does not adjust the landing location for the 32-bit/64-bit instance and localization already in place.
Comment 2 Aron Budea 2016-06-03 21:35:26 UTC
I consider it an issue that now there's an orphaned LibreOffice in the system that has no shortcuts, no uninstall function (what was there is taken over by the new version's), and the only option to get rid of it is manual deletion.

I'd expect the installer to first uninstall the old version, and then install the new one. Note that it happens correctly, with no leftover files, in a 32-bit -> 64-bit upgrade, but not vice versa.
Comment 3 V Stuart Foote 2016-06-03 23:54:45 UTC
Sure, we can call it an enhancement.

@Andras, any thoughts on a custom action in the MSI installer for checking existence of both 64-bit as well as 32-bit installations when installing either.

Probably fine to abort the install and have the user manually remove the prior version. But not unreasonable to provide some check to prevent orphaned 32 or 64 bit installation cut off from APPWIZ.exe add/remove.
Comment 4 Andras Timar 2016-06-04 13:15:26 UTC
http://www.advancedinstaller.com/forums/viewtopic.php?t=30787
Aron, did it happen on Windows 7?
Comment 5 Aron Budea 2016-06-04 21:30:30 UTC
Yes, it's Windows 7.
Comment 6 Mike Kaganski 2025-01-11 06:29:03 UTC
Is this reproducible?
Comment 7 QA Administrators 2025-07-11 03:11:42 UTC Comment hidden (obsolete)
Comment 8 QA Administrators 2025-11-25 15:30:50 UTC
Dear Aron Budea,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

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