100571 – PRINTING: LibO does NOT see my printer (HP Photosmart 7520 series)

Bug 100571 - PRINTING: LibO does NOT see my printer (HP Photosmart 7520 series)

Summary: PRINTING: LibO does NOT see my printer (HP Photosmart 7520 series)

Status:	RESOLVED WORKSFORME

Alias:	None

Product:	LibreOffice
Classification:	Unclassified
Component:	Printing and PDF export (show other bugs)
Version: (earliest affected)	5.1.3.2 release
Hardware:	Other All

Importance:	medium normal
Assignee:	Not Assigned

URL:
Whiteboard:
Keywords:

Depends on:
Blocks:

Reported:	2016-06-23 20:35 UTC by id22345
Modified:	2016-10-30 05:25 UTC (History)
CC List:	2 users (show)

See Also:
Crash report or crash signature:

Attachments
System Specs (28.92 KB, application/vnd.oasis.opendocument.text) 2016-06-23 20:35 UTC, id22345	Details
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Description id22345 2016-06-23 20:35:15 UTC

Created attachment 125869 [details]
System Specs

PRINTER:
HP Photosmart 7520 series:  HP606664 printer

I can see my printer in 'Network' in the File Browser in Windows 10 64bit version, and when I right click to view device webpage everything looks good, and the printer webpage says the printer is ready to print.

BUT Office Libre does not see the printer in itself, I don't know why. This is very critical issue, printing must be super solid in this software.

Microsoft Office does see the printer in itself therefore the problem is definitely inside Libre Office.

Please fix ASAP.

Attached is system specs:

Comment 1 Buovjaga 2016-06-26 11:28:52 UTC

Did a previous LibreOffice version see it?
Did you arrive at Windows 10 through an upgrade from a previous Windows version?

Set to NEEDINFO.
Change back to UNCONFIRMED after you have provided the information.

Comment 2 id22345 2016-06-26 20:51:32 UTC Comment hidden (obsolete)

(In reply to Buovjaga from comment #1)
> Did a previous LibreOffice version see it?
> Did you arrive at Windows 10 through an upgrade from a previous Windows
> version?
> 
> Set to NEEDINFO.
> Change back to UNCONFIRMED after you have provided the information.

Yes previous LibreOffice version have shown the same problem. I have used LibreOffice in the past to print information, but as sometimes happens with these machines, it has stopped working, due to windows patch perhaps, I could not say why, But a computer expert, who is basically a windows technical specialist could not get LibreOffice to work on aforesaid printer.

Comment 3 id22345 2016-06-26 20:52:33 UTC Comment hidden (obsolete)

(In reply to Buovjaga from comment #1)
> Did a previous LibreOffice version see it?
> Did you arrive at Windows 10 through an upgrade from a previous Windows
> version?
> 
> Set to NEEDINFO.
> Change back to UNCONFIRMED after you have provided the information.

Yes previous LibreOffice version have shown the same problem. I have used LibreOffice in the past to print information, but as sometimes happens with these machines, it has stopped working, due to windows patch perhaps, I could not say why, But a computer expert, who is basically a windows technical specialist could not get LibreOffice to work on aforesaid printer.

Comment 4 tommy27 2016-10-29 19:07:28 UTC

did you try with latest 5.1.6.2 or 5.2.2.2?

Comment 5 id22345 2016-10-29 23:30:06 UTC

After fiddling around awhile, I redownloaded the printers software through the printers homepage, which has a link for it. After reinstall, the problem corrected and printing through Libre is working. Printers should just be plug and play.

Comment 6 tommy27 2016-10-30 05:25:08 UTC

nice to know that's being resolved after downloading drivers