Bug 100668 - FileOpen: Multiple instances of soffice.bin
Summary: FileOpen: Multiple instances of soffice.bin
Status: RESOLVED DUPLICATE of bug 38915
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
5.0.6.3 release
Hardware: x86-64 (AMD64) All
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords: haveBacktrace
Depends on:
Blocks:
 
Reported: 2016-06-29 05:36 UTC by AS
Modified: 2016-09-26 14:20 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:

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Description AS 2016-06-29 05:36:05 UTC 
LibreOffice 5.0.6, Win 7 PRO SP1 64 Bit, different Hardware and different Users

When we open a LO File, nothing happens. LO will not open. The Taskmanager shows multiple instances of soffice.exe and soffice.bin. The only way to stop the hang is to use the Taskmanager and end all these processes. Then i can open the file i want.
This happens very often.
Comment 1 AS 2016-06-29 08:22:05 UTC 
- Uninstalling and reinstalling did not help.
- A clean user profile did not help.
- No entry in the Logfile or Eventvwr.
Comment 2 Buovjaga 2016-07-02 11:44:26 UTC 
Could you test with the latest version, 5.1.4?

Set to NEEDINFO.
Change back to UNCONFIRMED, if the problem persists. Change to RESOLVED WORKSFORME, if the problem went away.
Comment 3 AS 2016-07-12 04:49:35 UTC 
Thanks for your answer. 

I have attached a dumpfile (hanging process). Maybe it helps?
In next time we will test  LO 5.1.4.
Comment 4 AS 2016-07-12 04:55:50 UTC 
Oops, it doesn't work. The file is too large.
Comment 5 Buovjaga 2016-07-12 08:06:30 UTC 
(In reply to AS from comment #4)
> Oops, it doesn't work. The file is too large.

Does it get smaller, if you zip it?
Comment 7 Buovjaga 2016-07-12 09:03:39 UTC 
(In reply to AS from comment #6)
> https://cloud.artweger.at/index.php/s/p0hlyzT7iOcpnRa

If you like, you could try analyzing the dump: https://wiki.documentfoundation.org/How_to_get_a_backtrace_with_WinDbg#Producing_a_mini_dump
The beginning of the article guides you to install and setup WinDbg.
Comment 8 AS 2016-07-12 10:17:38 UTC 
Microsoft (R) Windows Debugger Version 6.3.9600.17298 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\*****\Desktop\soffice.DMP]
User Mini Dump File with Full Memory: Only application data is available


************* Symbol Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       CACHE*C:\symbols
Deferred                                       SRV*http://dev-downloads.libreoffice.org/symstore/symbols
Deferred                                       SRV*http://msdl.microsoft.com/download/symbols
Symbol search path is: CACHE*C:\symbols;SRV*http://dev-downloads.libreoffice.org/symstore/symbols;SRV*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: SingleUserTS
Machine Name:
Debug session time: Fri Jul  8 11:39:52.000 2016 (UTC + 2:00)
System Uptime: 0 days 4:06:10.812
Process Uptime: 0 days 1:42:31.000
................................WARNING: msvcp120 overlaps uwinapi
WARNING: msvcp120 overlaps sal3
.................WARNING: opengl32 overlaps glew32
...............
..............WARNING: comctl32 overlaps winspool
.....WARNING: stocserviceslo overlaps wer
.....WARNING: rsaenh overlaps cryptsp
.....WARNING: NapiNSP overlaps nlaapi
..WARNING: mswsock overlaps dwmapi
......WARNING: FWPUCLNT overlaps dnsapi
.WARNING: rasadhlp overlaps FWPUCLNT
..................WARNING: winsta overlaps propsys
.WARNING: ntlanman overlaps xmlsecurity
.......
........................
wow64win!NtGdiEnumFonts+0xa:
00000000`74c71d9a c3              ret
0:000> !analyze -v
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************

*** ERROR: Symbol file could not be found.  Defaulted to export symbols for soffice.bin - 
*** WARNING: symbols timestamp is wrong 0x524f8413 0x572ae974 for sal3.dll
*** WARNING: symbols timestamp is wrong 0x524f83ff 0x524f7ce6 for msvcr120.dll

FAULTING_IP: 
+749600000436d780
00000000`00000000 ??              ???

EXCEPTION_RECORD:  ffffffffffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 0000000000000000
   ExceptionCode: 80000003 (Break instruction exception)
  ExceptionFlags: 00000000
NumberParameters: 0

CONTEXT:  0000000000000000 -- (.cxr 0x0;r)
rax=000000000000001d rbx=0000000000000000 rcx=0000000000000f40
rdx=00000000000006fb rsi=000000007efdb000 rdi=0000000014a88ed8
rip=0000000074c71d9a rsp=000000000023c318 rbp=0000000000d9ef70
 r8=000000000000002b  r9=0000000076b5c6ae r10=0000000000000000
r11=0000000000200202 r12=0000000074c5b380 r13=000000000023fd20
r14=000000000023cca0 r15=00000000738c2450
iopl=0         nv up ei pl nz na pe nc
cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00200202
wow64win!NtGdiEnumFonts+0xa:
00000000`74c71d9a c3              ret

FAULTING_THREAD:  0000000000000f40

DEFAULT_BUCKET_ID:  STATUS_BREAKPOINT

PROCESS_NAME:  soffice.bin

OVERLAPPED_MODULE: Address regions for 'opengl32' and 'glew32' overlap

ERROR_CODE: (NTSTATUS) 0x80000003 - {AUSNAHME}  Haltepunkt  Im Quellprogramm wurde ein Haltepunkt erreicht.

EXCEPTION_CODE: (HRESULT) 0x80000003 (2147483651) - Mindestens ein Argument ist ung ltig.

NTGLOBALFLAG:  0

APPLICATION_VERIFIER_FLAGS:  0

APP:  soffice.bin

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) x86fre

PRIMARY_PROBLEM_CLASS:  STATUS_BREAKPOINT

BUGCHECK_STR:  APPLICATION_FAULT_STATUS_BREAKPOINT

LAST_CONTROL_TRANSFER:  from 0000000074c5b3bc to 0000000074c71d9a

STACK_TEXT:  
00000000`0023c318 00000000`74c5b3bc : 00000000`000c7000 00000000`098a0000 00000000`746c2142 00000000`000c7000 : wow64win!NtGdiEnumFonts+0xa
00000000`0023c320 00000000`74c9d18f : 00000000`00d9ef50 00000000`00d9eea0 00000000`7efdb000 00000000`7efdd000 : wow64win!whNtGdiEnumFonts+0x3c
00000000`0023c370 00000000`738c2776 : 00000000`776b00ec 00000000`00d90023 00000000`00200246 00000000`00d9f4a0 : wow64!Wow64SystemServiceEx+0xd7
00000000`0023cc30 00000000`74c9d286 : 00000002`00000000 00000000`738c1904 00000000`0023db20 00000000`738c198b : wow64cpu!ServiceNoTurbo+0x2d
00000000`0023ccf0 00000000`74c98a90 : 00000018`00d9ee00 00000000`0023da20 00000018`00d9f464 00d9e8dc`776b00ec : wow64!RunCpuSimulation+0xa
00000000`0023cd40 00000000`74c62caa : 00000000`0023d0c0 00000000`00000002 00000000`0023da20 00000000`00000020 : wow64!Wow64KiUserCallbackDispatcher+0x204
00000000`0023d090 00000000`7750ba75 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : wow64win!whcbfnDWORD+0xe2
00000000`0023da80 00000000`74c6fe9a : 00000000`74c4aedc 00000000`00000000 00000000`74caca9e 00000000`00000001 : ntdll!KiUserCallbackDispatcherContinue
00000000`0023db08 00000000`74c4aedc : 00000000`00000000 00000000`74caca9e 00000000`00000001 00000000`29010f62 : wow64win!NtUserGetMessage+0xa
00000000`0023db10 00000000`74c9d18f : 00000000`00d9f4e0 00000000`7efdb000 00000000`7efdd000 00000000`74c4bfd0 : wow64win!whNtUserGetMessage+0x30
00000000`0023db70 00000000`738c2776 : 00000000`76d878e7 00000000`74c90023 00000000`00200246 00000000`00d9f4d8 : wow64!Wow64SystemServiceEx+0xd7
00000000`0023e430 00000000`74c9d286 : 00000000`00000000 00000000`738c1920 00000000`775c1220 00000000`774eca81 : wow64cpu!ServiceNoTurbo+0x2d
00000000`0023e4f0 00000000`74c9c69e : 00000000`00000000 00000000`00000000 00000000`74c94b10 00000000`7ffe0030 : wow64!RunCpuSimulation+0xa
00000000`0023e540 00000000`774ff9b6 : 00000000`00f63500 00000000`00000000 00000000`775de670 00000000`775c0910 : wow64!Wow64LdrpInitialize+0x42a
00000000`0023ea90 00000000`7755bb89 : 00000000`00000000 00000000`774ff1d1 00000000`0023f040 00000000`00000000 : ntdll!LdrpInitializeProcess+0x17e3
00000000`0023ef80 00000000`774ea0ee : 00000000`0023f040 00000000`00000000 00000000`7efdf000 00000000`00000000 : ntdll! ?? ::FNODOBFM::`string'+0x22a30
00000000`0023eff0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!LdrInitializeThunk+0xe


STACK_COMMAND:  ~0s; .ecxr ; kb

FOLLOWUP_IP: 
wow64win!NtGdiEnumFonts+a
00000000`74c71d9a c3              ret

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  wow64win!NtGdiEnumFonts+a

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: wow64win

IMAGE_NAME:  wow64win.dll

DEBUG_FLR_IMAGE_TIMESTAMP:  573a550c

FAILURE_BUCKET_ID:  STATUS_BREAKPOINT_80000003_wow64win.dll!NtGdiEnumFonts

BUCKET_ID:  X64_APPLICATION_FAULT_STATUS_BREAKPOINT_wow64win!NtGdiEnumFonts+a

ANALYSIS_SOURCE:  UM

FAILURE_ID_HASH_STRING:  um:status_breakpoint_80000003_wow64win.dll!ntgdienumfonts

FAILURE_ID_HASH:  {4d845755-298f-c8b9-d8c5-efe041756e41}

Followup: MachineOwner
---------

0:000> gn
       ^ No runnable debuggees error in 'gn'
0:000> gh
       ^ No runnable debuggees error in 'gh'
Comment 9 bureautiquelibre 2016-09-26 14:20:07 UTC 
Hi,

Bug is a duplicate of #38915.

Regards,
Eric Ficheux

*** This bug has been marked as a duplicate of bug 38915 ***