Bug 101274 - White screen if Kaspersky Safe Money is used
Summary: White screen if Kaspersky Safe Money is used
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
5.1.4.2 release
Hardware: All Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2016-08-03 17:36 UTC by George Gogue
Modified: 2017-07-28 18:33 UTC (History)
4 users (show)

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Description George Gogue 2016-08-03 17:36:04 UTC 
The LibreOffice screen goes white once I open a website using Safe Money by Kaspersky Internet Security.  LibreOffice goes back to normal when I close the website I had just opened.  Please suggest a solution.
Comment 1 Buovjaga 2016-08-06 19:59:21 UTC 
Can you try with version 5.2?

Set to NEEDINFO.
Change back to UNCONFIRMED, if the problem persists. Change to RESOLVED WORKSFORME, if the problem went away.
Comment 2 George Gogue 2016-08-06 23:30:52 UTC 
Thanks Buovjaga.  I downloaded the latest version of LibreOffice.  Unfortunately, the problem of white-page persists.  Kaspersky (the provider of Safe Money has not been able to resolve it either, even with their latest version.  So they have escalated it to higher authority!
Comment 3 Aron Budea 2016-08-11 21:09:04 UTC 
Stuart, do you think it might be worth (or possible) to analyze this hang with WinDbg? At least I assume it's a hang...
Comment 5 George Gogue 2016-08-20 18:54:47 UTC 
In my attempt to solve this nagging problem, I continued downloading from 5.2 to 5.1.5 then to 5.1.4, all to no use. But when I downloaded to 5.0.6.3, the problem of blank screen disappeared. I hope that LibreOffice takes note of that and fix the problem they introduced. Thanks to the suggestions here.
Comment 6 Xisco Faulí 2017-07-27 23:19:14 UTC Comment hidden (obsolete)
Comment 7 George Gogue 2017-07-28 15:32:47 UTC 
I am glad to report that the problem was solved with the installation of version 5.3.
Comment 8 Buovjaga 2017-07-28 18:33:46 UTC 
(In reply to George Gogue from comment #7)
> I am glad to report that the problem was solved with the installation of
> version 5.3.

Excellent news, closing as WFM.