Bug 101944 - Double click file name locks up program
Summary: Double click file name locks up program
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
5.1.1.3 release
Hardware: All All
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2016-09-06 18:59 UTC by newulmpubdef
Modified: 2018-01-02 10:17 UTC (History)
4 users (show)

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Description newulmpubdef 2016-09-06 18:59:46 UTC
In Writer...If you high-lite a file name and click "open" the file opens ok...if you double click the file name the program locks up and you must force a close to the application.
Comment 1 Aron Budea 2016-09-07 04:00:39 UTC
Which version of LibreOffice are you using, and what's your OS?
Does it happen every single time (upon double clicking), and with other LibreOffice applications as well?
Comment 2 Aron Budea 2016-09-23 06:41:28 UTC
Sorry for the late reply. Please try with a recent LibreOffice version, v5.1.5 or v5.2.1.

(I got an e-mail from the reporter that LibreOffice version is 5.1.1.3, OS is Windows XP, and only Writer is affected, Calc isn't)
Comment 3 Aron Budea 2016-09-27 11:42:30 UTC
Reporter e-mailed that they tried with updated version (did not specify which one), and the lock-up on double click still happens.

I tried opening an ODT file with v5.2.2.1/Windows XP via double click, opened fine.
Returning status to UNCONFIRMED.
Comment 4 Urmas 2016-09-27 12:21:53 UTC
Do you have some shell extensions installed (software that adds entries in files' context menus and new property pages)?
Comment 5 Buovjaga 2016-10-09 15:54:06 UTC
(In reply to Urmas from comment #4)
> Do you have some shell extensions installed (software that adds entries in
> files' context menus and new property pages)?

reporter: please answer this.
And please verify you tested with 5.2.x.

Set to NEEDINFO.
Change back to UNCONFIRMED, if the problem persists. Change to RESOLVED WORKSFORME, if the problem went away.
Comment 6 newulmpubdef 2016-10-11 19:19:10 UTC
I did install 5.2.2.2

I do not know what shell extensions are and dont know if I have any installed.

After installing the updated version I tried to open various documents:

The first document I double clicked on was from an external My Passport drive.  The program locked up.

I forced a close and restarted

I double clicked on the same file and it opened just fine.

I then double clocked on a document from my thumb drive or flash drive...document opened just fine.

I then double clicked on a document on my My Documents directory and the program locked up
Comment 7 webberalessandro 2017-05-29 13:05:36 UTC
This problem does not verify on this version:
Version: 5.0.6.2
Build ID: 1:5.0.6-0ubuntu1~precise1
Locale: en-US (en_US.UTF-8)
Comment 8 Xisco Faulí 2017-05-31 15:48:43 UTC Comment hidden (obsolete)
Comment 9 QA Administrators 2017-12-04 12:44:52 UTC Comment hidden (obsolete)
Comment 10 QA Administrators 2018-01-02 10:17:44 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-20180102