Bug 103321 - After freeze, an old version of my file is recovered (OSX 10.10)
Summary: After freeze, an old version of my file is recovered (OSX 10.10)
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
5.2.1.2 release
Hardware: x86-64 (AMD64) macOS (All)
: medium normal
Assignee: Not Assigned
URL:
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Keywords:
Depends on:
Blocks:
 
Reported: 2016-10-18 21:06 UTC by Joseph Hill
Modified: 2017-05-31 10:47 UTC (History)
0 users

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Description Joseph Hill 2016-10-18 21:06:13 UTC
Description:
While working on Writer document, I attempted to add a Zotero reference and got the error message that Zotero wasn't open. The error dialogue wouldn't go away and there was no way to interact with LibreOffice, so after several minutes I force quit it. When I reopened LibreOffice, it offered to recover the document, yet it recovered the same version I had saved 3 hours before. I have the preferences set to save every 2 minutes, so I should have lost no more than 2 minutes of work.

I should mention that this has been happening to me for several years—whenever there's a Zotero-related crash, LibreOffice often seems to revert to the saved version instead of using an autosaved version. 

Steps to Reproduce:
1. Attempt to interact with Zotero when Zotero is not open
2. When LibreOffice freezes, force quit and restart
3. Click "ok" when asked whether you want to recover the document

Actual Results:  
LibreOffice restores my last saved version.

Expected Results:
LibreOffice should restore a version autosaved less than 2 minutes ago


Reproducible: Sometimes

User Profile Reset: No

Additional Info:


User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.143 Safari/537.36
Comment 1 Alex Thurgood 2016-10-19 13:16:44 UTC
@Joseph : please indicate how you are using Zotero and, if you are using an extension, please also indicate the version of the Zotero extension.

Also please provide detailed steps of what you mean by "I attempted to add a Zotero reference"

Setting to NEEDINFO, please set back to UNCONFIRMED once you have provided the requested information.
Comment 2 QA Administrators 2017-05-02 11:37:41 UTC Comment hidden (obsolete)
Comment 3 Joseph Hill 2017-05-02 14:52:03 UTC
I insert Zotero citations using the Zotero extension, through clicking on the "Insert Citation" button provided by the extension. I'm currently using Zotero extension version 3.5.9, although I'm sure it was an earlier version when I reported this bug. I communicated with Zotero developers about this and they tell me the freeze may have to do with bugs in Java (which the Zotero extension relies on). But they think it's impossible that the Zotero extension could affect which version of a file is recovered. The Zotero extension simply adds a text field to the current document and doesn't do anything complex like interacting with backup files.
Comment 4 Alex Thurgood 2017-05-03 08:39:42 UTC
@Joseph: thanks for the reply, but we need more information and a reliable way to reproduce this:

- which Java version are you using ?
- assumption is that you are using a complete JDK and not a JRE ?
- assumption is that AutoSave is activated under Load/Save ?
- what time setting have you set the AutoSave feature to ?


Not many QAers still use OSX 10.10 - is there a reason why you haven't upgraded to OSX 10.12 ? (hardware, or some other reason ?)
Comment 5 Alex Thurgood 2017-05-03 08:40:29 UTC
Please also re-test with the current production version of LibreOffice from the LibreOffice website download page.
Comment 6 QA Administrators 2017-05-31 10:47:18 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-20170531