Bug 103357 - LO Writer Crashes on creating new Writer document even if user profile is reset
Summary: LO Writer Crashes on creating new Writer document even if user profile is reset
Status: RESOLVED DUPLICATE of bug 100994
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
5.1.0.2 rc
Hardware: All macOS (All)
: medium normal
Assignee: Not Assigned
URL: https://www.dropbox.com/s/edc2mw2f0u7...
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2016-10-20 17:01 UTC by Jarl Arntzen
Modified: 2016-10-24 06:31 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:


Attachments
Crash stack trace (1.02 MB, text/plain)
2016-10-20 17:04 UTC, Jarl Arntzen
Details

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Description Jarl Arntzen 2016-10-20 17:01:11 UTC
Description:
Crash immediately after blank document

Buttons look weird with icons on buttons showing at double width (still normal height) while buttons still have normal size.

LO Freezes and then has to be force quit.



Date/Time:       2016-10-20 18:11:58 +0200
OS Version:      Mac OS X 10.12 (Build 16A323)
Architecture:    x86_64h
Report Version:  25

Data Source:     Stackshots

Command:         soffice
Path:            /Applications/LibreOffice.app/Contents/MacOS/soffice
Version:         5.1.5002 (5.1.5002)
Parent:          launchd [1]
PID:             19320

Event:           hang
Duration:        4.78s (process was unresponsive for 15 seconds before sampling)
Steps:           48 (100ms sampling interval)

Hardware model:  MacBookPro11,3
Active cpus:     8

Fan speed:       3869 rpm (-164)

--------------------------------------------------
Timeline format: stacks are sorted chronologically
Use -i and -heavy to re-report with count sorting
--------------------------------------------------

Heaviest stack for the main thread of the target process:
  48  start + 1 (libdyld.dylib + 21077) [0x7fffb5b2f255]
  48  main + 16 (soffice + 3872) [0x100dd8f20]
  

....


Rest in attachment...

Steps to Reproduce:
1. Open LO Writer
2. Click on "New document" in welcome screen menu on left
3. Writer opens, then freezes.

Actual Results:  
LO Writer Freezes showing some blank, white rectangle over most of the UI. I have to Force Quit it.

Expected Results:
LO Writer should have opened and allowed document editing immediately.


Reproducible: Always

User Profile Reset: Yes. But exact same thing happens.

Additional Info:
Tried 5.1.0 and 5.1.5 I'm on MacOS. LO Writer has worked well until now.


User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.116 Safari/537.36 OPR/40.0.2308.81
Comment 1 Jarl Arntzen 2016-10-20 17:04:52 UTC
Created attachment 128100 [details]
Crash stack trace
Comment 2 Telesto 2016-10-20 17:51:19 UTC
Sounds like: https://bugs.documentfoundation.org/show_bug.cgi?id=100994
Comment 3 steve 2016-10-23 20:14:27 UTC
@Jarl, the mentioned bug has a workaround for affected user in Comment 90. Here is a direct link to that comment:
https://bugs.documentfoundation.org/show_bug.cgi?id=100994#c90

Could you please test if this workaround fixes the crashing for you?
Comment 4 Alex Thurgood 2016-10-24 06:30:30 UTC

*** This bug has been marked as a duplicate of bug 100994 ***
Comment 5 Alex Thurgood 2016-10-24 06:31:06 UTC
The weird icon look is bug 100995