Bug 104432 - Random crashing
Summary: Random crashing
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
5.1.6.2 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2016-12-06 11:31 UTC by Kristoffer Martin
Modified: 2017-07-27 12:02 UTC (History)
1 user (show)

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Crash report or crash signature:


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Description Kristoffer Martin 2016-12-06 11:31:18 UTC
Description:
I'm experiencing random crashing without an apparent reason and without any errors being generated by windows. It will just simply stop running. It usually happens when I've been writing for a period of time (from 5-20 minutes) without saving. I've already disabled OpenGL and increased the time interval for backup saves so I won't lose as much when a crash happens, but it is making Libreoffice impossible to use. The crashing seems to also happen more frequently with larger document files. 

Steps to Reproduce:
1. Start typing and keep writing for a duration past five minutes without saving.
2. Use a large document file (6 pages or greater in size)
3. ???????

Actual Results:  
No special setups, standard installation, simply writing in a Libreoffice writer.

Expected Results:
Since it consistently happens, albeit randomly, I've not attempted to replicate it at the time of writing this bug report.


Reproducible: Sometimes

User Profile Reset: No; nothing indicates that doing this will resolve the issue. 

Additional Info:


User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/54.0.2840.99 Safari/537.36
Comment 1 MM 2016-12-09 15:19:43 UTC
(In reply to Kristoffer Martin from comment #0)

> User Profile Reset: No; nothing indicates that doing this will resolve the
> issue. 
>

Why not try it ? If it doesn't help, you can always report back.
I (still) have the same version under windows 7 and it doesn't crash for me.
Comment 2 Buovjaga 2016-12-09 20:15:40 UTC
Yep, profile reset.
If it doesn't help, upgrade to 5.2.
If upgrading doesn't help, try getting a backtrace: https://wiki.documentfoundation.org/How_to_get_a_backtrace_with_WinDbg
Comment 3 QA Administrators 2017-06-28 12:36:55 UTC Comment hidden (obsolete)
Comment 4 QA Administrators 2017-07-27 12:02:26 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-20170727