Bug 104544 - soffice.bin cause 100% cpu usage when opening a doc
Summary: soffice.bin cause 100% cpu usage when opening a doc
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
5.1.4.2 release
Hardware: x86-64 (AMD64) Linux (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2016-12-10 06:58 UTC by dspjmr
Modified: 2017-07-27 12:02 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:


Attachments
Doc to reproduce (195.50 KB, application/msword)
2016-12-10 07:02 UTC, dspjmr
Details
Odt to reproduce (61.35 KB, application/vnd.oasis.opendocument.text)
2016-12-10 07:03 UTC, dspjmr
Details
Text no problem (63.84 KB, text/plain)
2016-12-10 07:03 UTC, dspjmr
Details

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Description dspjmr 2016-12-10 06:58:38 UTC
Description:
When opening a doc, soffice.bin use 100% cpu.


Steps to Reproduce:
1. open the file
2.
3.

Actual Results:  
soffice.bin use 100% cpu.

Expected Results:
Small cpu usage


Reproducible: Always

User Profile Reset: No

Additional Info:

Converting the doc to odt and open it, same happened.

Converting the doc to txt and open it, no problem.

Files in attachment


User-Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:50.0) Gecko/20100101 Firefox/50.0
Comment 1 dspjmr 2016-12-10 07:02:51 UTC
Created attachment 129442 [details]
Doc to reproduce
Comment 2 dspjmr 2016-12-10 07:03:24 UTC
Created attachment 129443 [details]
Odt to reproduce
Comment 3 dspjmr 2016-12-10 07:03:58 UTC
Created attachment 129444 [details]
Text no problem
Comment 4 Telesto 2016-12-10 12:45:40 UTC
No repro with Windows:
Version: 5.4.0.0.alpha0+
Build ID: b894104a0b02a9b074c76feb925389d7bee6a493
CPU Threads: 4; OS Version: Windows 6.19; UI Render: default; 
TinderBox: Win-x86@39, Branch:master, Time: 2016-12-10_01:00:52
Locale: nl-NL (nl_NL); Calc: CL
Comment 5 m_a_riosv 2016-12-10 14:31:34 UTC
Works fine both files:
Versión: 5.1.6.1 (x64)
Build ID: f3e25ec0581f5012f54d8810dcddd5824f4ee374
CPU Threads: 1; OS Version: Windows 6.19; UI Render: default; 
Locale: es-ES (es_ES); Calc: group
Version: 5.2.4.1 (x64)
Build ID: 9b50003582f07ac674d6451e411e9b77cccd2b22
CPU Threads: 1; OS Version: Windows 6.19; UI Render: default; 
Locale: es-ES (es_ES); Calc: group

Is the Font installed?
Comment 6 dspjmr 2016-12-10 14:38:26 UTC
I am using ubuntu 16.04, so maybe it only happens on this distribution.
Comment 7 Thomas Hackert 2016-12-11 11:05:12 UTC
Hello dspjmr, *,
(In reply to dspjmr from comment #6)
> I am using ubuntu 16.04, so maybe it only happens on this distribution.

thank you for reporting this bug :) I cannot confirm your bug with

OS: Debian Testing AMD64
LO: Version: 5.1.6.2
Build-ID: 07ac168c60a517dba0f0d7bc7540f5afa45f0909
CPU-Threads: 4; BS-Version: Linux 4.5; UI-Render: Standard; 
Gebietsschema: de-DE (de_DE.UTF-8); Calc: group

nor with Version: 5.3.0.0.beta1+

Build ID: 1093721a260d25f986fd794acd914b8fb7bcf92a
CPU Threads: 4; OS Version: Linux 4.5; UI Render: default; VCL: gtk2; Layout Engine: new; 
TinderBox: Linux-rpm_deb-x86_64@70-TDF, Branch:libreoffice-5-3, Time: 2016-12-10_03:55:11
Locale: de-DE (de_DE.UTF-8); Calc: group
(parallel installed, following the instructions from https://wiki.documentfoundation.org/Installing_in_parallel/Linux)

sorry ... :(

Would you be so kind to test it with a newer version than 5.1.4.2, please? Maybe it is fixed in the meantime ... ;)

And just out of interest: have you tried to reproduce it with one of our versions? If so: does this bug occur there as well? If not, it would be nice if you close this bug here and report it to thttps://bugs.launchpad.net/ubuntu/+source/libreoffice ... ;)
TIA
Thomas.
Comment 8 Xisco Faulí 2016-12-11 15:18:05 UTC Comment hidden (obsolete)
Comment 9 QA Administrators 2017-06-28 12:36:33 UTC Comment hidden (obsolete)
Comment 10 QA Administrators 2017-07-27 12:02:00 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-20170727