Bug 105141 - UI: IE 11 missing buttons
Summary: UI: IE 11 missing buttons
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice Online
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
unspecified
Hardware: x86 (IA32) Windows (All)
: medium normal
Assignee: Pranav Kant
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2017-01-06 11:10 UTC by Marina Latini (SUSE)
Modified: 2017-06-19 12:36 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:


Attachments
IE11 missing buttons (121.60 KB, image/png)
2017-01-06 11:10 UTC, Marina Latini (SUSE)
Details

Note You need to log in before you can comment on or make changes to this bug.
Description Marina Latini (SUSE) 2017-01-06 11:10:21 UTC
Created attachment 130195 [details]
IE11 missing buttons

All the icons both in status bar and format bar are missing.

OS: Win 7 Home premium SP1 (x86)

Browser: IE
* Version: 11.0.9600.18537
* Update version: 11.0.38 (KB3203621)
Comment 1 Marina Latini (SUSE) 2017-01-07 13:27:51 UTC
Repro with:

Windows Phone: 8.1 Update
Model: NOKIA Lumia 620
User agent:
Mozilla/5.0 (Mobile Windows Phone 8.1; Android 4.0; ARM; Trident/7.0; Touch; rv:11.0; IEMobile/11.0; NOKIA; Lumia 620) like iPhone OS 7_0_3 Mac OS X AppleWebKit/537 (KHTML, like Gecko) Mobile Safari/537
Screen Resolution: 325X541
Browser windows Size: 320X486

OS: Windows 7 Professional SP1 (x86_64)
IE Version: 11.0.9600.17843
Update version: 11.0.20 (KB3058515)
User agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/55.0.2883.87 Safari/537.36
Screen Resolution: 1366x768
Browser windows Size: 1349x662

The buttons work fine but all the icons are missing.
Comment 2 Aron Budea 2017-01-07 22:51:44 UTC
I can see the icons in our test systems with the very same IE 11 version as in the screenshot.
Andras, Pranav, any thoughts on what this might be caused by? Something in the configuration maybe?

LOOLWSD 2.0.1 (git hash: 0224724)
LOKit   Collabora Office 5.1-15 (git hash: 31b3cf5)
Comment 3 Marina Latini (SUSE) 2017-01-09 14:55:57 UTC
(In reply to Aron Budea from comment #2)
> I can see the icons in our test systems with the very same IE 11 version as
> in the screenshot.
> Andras, Pranav, any thoughts on what this might be caused by? Something in
> the configuration maybe?
> 
> LOOLWSD 2.0.1 (git hash: 0224724)
> LOKit   Collabora Office 5.1-15 (git hash: 31b3cf5)

We are using a different LOKit (the hash is different).
mine is:
LOOLWSD 2.0.1
LOKit Collabora Office 5.1-15 (git hash: 345fa14).

On Windows I can see the icons only with COOL demo.

Any ideas?
Comment 4 Tomaz Vajngerl 2017-01-10 11:40:17 UTC
I can't reproduce this but I think I saw it before.. Does CTRL-F5 help? This forces IE to fetch all images and other resources again and doesn't rely on cache.
Comment 5 Marina Latini (SUSE) 2017-01-11 08:17:16 UTC
(In reply to Tomaz Vajngerl from comment #4)
> I can't reproduce this but I think I saw it before.. Does CTRL-F5 help? This
> forces IE to fetch all images and other resources again and doesn't rely on
> cache.

unfortunately not. (in any case no ctrl+F5 on mobile devices)
Comment 6 Marina Latini (SUSE) 2017-06-19 12:36:12 UTC
fixed with 
IE11.0.9600.18697
update : 11.0.43 (KB4021558)
LOOLWSD 2.1.1 (git hash: 52f0568e)
LOKit Collabora Office 5.3-13 (git hash: e639c2a)