Description: I thought I had an issue with Ubuntu, but it now appears to be an issue with LibreOffice 5.2. I have installed several additional fonts into my operating system. My OS also has two different versions of Libreoffice installed. LibreOffice 4.2 and LibreOffice 5.2. When I open an application (impress/write/calc) in version 4.2, I have access to all the system installed fonts. When I use office 5.2; some of the system installed fonts are missing or are inaccessable. I have tried this on Ubuntu 16.04 and Ubuntu 14.04. Same results regardless of which linux distro I'm running. Ubuntu 16.04 has a known issues with installing new fonts. This issue doesn't occur on Ubuntu 14.04 which is why I decided to go back to an older version of the operating system. After a fresh install of Ubuntu 14.04 , I installed the additional fonts required to meet my companies document guidelines. The fonts installed with out an issue. I then created a test document with Impress 4.2 Everything worked as expected, my newly installed fonts were accessible in my document. Because the new documents were created in Libreoffice 5.2, and my current installed version of Libreoffice was 4.2, I had upgraded to Libreoffice 5.2 to maintain compatibility with my newer work. Ubuntu 14.04 includes Libreoffice Office 4.2. Ubuntu 16.04 includes Libreoffice 5.0. both verions of office are 32 Bit x86. Since Ubuntu 14.04 LTS included the older office I downloaded the 32bit DEB version of LibreOffice 5.2 and re-tested. What I found was that system installed fonts that worked under version 4.2 are missing in LibreOffice 5.2. In addition, documents created under Libreoffice 4.2 when opened in Office 5.2 would automatically reformat. This could be due to the fonts being substituted as Office thinks they're missing, but this is only speculation at this point. At this point all computer had clean loads both times. Same fonts loaded. Libreoffice 4.2 works flawlessly. When installing Libreoffice 5.2, (both versions present on the same PC) When creating the same simple document, Libreoffice is unable to access all the available installed system fonts. I don't know why or even how to make office 5.2 refresh the font cache. Any suggestions would be appreciated. James Perreault, A+, Certified Electronics Technician, Dip'l T. james.perreault2@gmail.com Steps to Reproduce: 1.Clean OS Load - Wipe and install 2.Install New Fonts - Accessible from other applications. 3.Created the same document in Office 4.2 and 5.2 - 4.2 works as expected. 5.2 is missing fonts Actual Results: LibreOffice 4.2 Ubuntu 14.04 32 Bit x86. All Fonts are available Libreoffice 5.2 Ubuntu 15.04 32 Bit x86. Select fonts are available Specifically installed Heletica Neue ULTRA light - Can be seen in 4.2. When a document is created in 5.2 can only access Helvetica Neue. Ultra light (in the system) can not be accessed. Expected Results: Should be able to access all system installed fonts regardless of what version is used. Reproducible: Always User Profile Reset: Clean load for both. No customization was used. Default settings Additional Info: not applicable User-Agent: Mozilla/5.0 (X11; Linux i686) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/48.0.2564.109 Safari/537.36
Thank you for the detailed report. I guess 5.2. means 5.2.4.2 as marked in Version. 4.2. should also be reported like that, precisely. Please always test also with LO next version (now it's 5.3.0.1) and current LO master version (5.4 alpha) from from http://dev-builds.libreoffice.org/daily/master/ There's an ongoing work and changes, as you can see in Bug 103514. Since your report is Linux only, I'll mark so, without testing, until further testing.
The bug previously reported happens in Windows 10, Ubuntu 16.04 and Linux Mint Serena when using LibreOffice 5 and newer. I am using Office 5.3.0 on windows 10 with the same results. It appears as if ...to use a Microsoft Term...be a "Undocumented Feature"? When creating a new text box in LibreOffice Impress; If you want to choose a specific font, one will notice some of fonts are missing. This appears to be the way that LibreOffice "groups" fonts together. What this means is; if I want to use a specific font contained within a family, I must first create my text box then choose the font family and only when I choose the "More options" can I select the exact font I want. In previous versions of LibreOffice this step was unnecessary as all fonts were available from the font list. The change appears to have been introduction with the release of LibreOffice 5. Unfortunately the grouping of the fonts has made using LibreOffice unnecessarily clumsy. It would be nice to have been given the option to enable/disable this feature. I use multiple different fonts contained within one font family in a single document. It would have been nice to have the option to disable this font organization feature. I can see why someone who has hundreds of fonts would want to organize them this way but its been a real source of frustration for me. James Perreault
I have confirmed that this has only happened since LibreOffice 5.0 and later on all operating systems. Is there a way to revert my current version of office 5.xx.xx back to office 4.xx.xx?
SO I guess there will be no fix anytime soon? It seems The only work around... and it's a pain in the butt is to highlight the text then choose character... then select the font family... then finally pick the font you want. I don't understand James Version: 5.4.0.3 Build ID: 1:5.4.0~rc3-0ubuntu0.16.04.1~lo1 CPU threads: 6; OS: Linux 4.4; UI render: default; VCL: gtk2; Locale: en-CA (en_CA.UTF-8); Calc: group IT doesn't matter what OS. Windows, Linux 16.04 LTS, Linux Mint Sarah, Windows 8.1 and Windows 10 all have the same issue. Version: 5.3.0.3 Build ID: 7074905676c47b82bbcfbea1aeefc84afe1c50e1 CPU Threads: 8; OS Version: Windows 6.2; UI Render: GL; Layout Engine: new; Locale: en-US (en_US); Calc: g As I said. All versions of Libre office 5.0 on up seem to share this bug. All OS versions
Maybe it's a good idea to write which exact fonts you add.
(In reply to Timur from comment #5) > Maybe it's a good idea to write which exact fonts you add. He is talking about Helvetica Neue Ultra Light. (In reply to James Perreault from comment #2) > When creating a new text box in LibreOffice Impress; If you want to choose a > specific font, one will notice some of fonts are missing. This appears to > be the way that LibreOffice "groups" fonts together. What this means is; > if I want to use a specific font contained within a family, I must first > create my text box then choose the font family and only when I choose the > "More options" can I select the exact font I want. > > In previous versions of LibreOffice this step was unnecessary as all fonts > were available from the font list. > > The change appears to have been introduction with the release of LibreOffice > 5. Unfortunately the grouping of the fonts has made using LibreOffice > unnecessarily clumsy. It would be nice to have been given the option to > enable/disable this feature. > > I use multiple different fonts contained within one font family in a single > document. It would have been nice to have the option to disable this font > organization feature. I can see why someone who has hundreds of fonts would > want to organize them this way but its been a real source of frustration for > me. Ok, so you apparently go to the "More options" in Impress from the Sidebar Character formatting section in the properties from its hamburger-style icon. In the dialog that pops up I assume you pick "Ultra light" from the Style dropdown. Sure, we can swing this by the design team, but my spider sense is tingling for a WONTFIX status..
Cannot confirm this issue. I'm on Arch Linux where ephifonts would be the package for Helvetica Neue. But for some reason the package manager failed, so I downloaded the ttf directly from http://www.ephifonts.com/free-helvetica-font-helvetica-neue.html, placed it at the right folder (/usr/share/fonts/TTF/) and updated the font cache (fc-cache). Et voliá, Helvetica Neue is listed under fonts in Libreoffice. So it's likely not our bug if something fails. You should verify that this font is installed properly. (And the issue is definitely not UX relevant.) Version: 5.4.1.2.0+ Build ID: 5.4.1-1 CPU threads: 8; OS: Linux 4.12; UI render: default; VCL: kde4; Locale: en-US (en_US.UTF-8); Calc: group
(In reply to Heiko Tietze from comment #7) > Cannot confirm this issue. I'm on Arch Linux where ephifonts would be the > package for Helvetica Neue. But for some reason the package manager failed, > so I downloaded the ttf directly from > http://www.ephifonts.com/free-helvetica-font-helvetica-neue.html, placed it > at the right folder (/usr/share/fonts/TTF/) and updated the font cache > (fc-cache). Et voliá, Helvetica Neue is listed under fonts in Libreoffice. You mean Helvetica Neue Ultra Light separate from the other H.N.s??
(In reply to Buovjaga from comment #8) > You mean Helvetica Neue Ultra Light separate from the other H.N.s?? After checking back it turns out that Helvetica Neue Ultra Light is an open type font. So this issue might be a dup of bug 103596.
(In reply to Heiko Tietze from comment #9) > (In reply to Buovjaga from comment #8) > > You mean Helvetica Neue Ultra Light separate from the other H.N.s?? > > After checking back it turns out that Helvetica Neue Ultra Light is an open > type font. So this issue might be a dup of bug 103596. Nope: "multiple font faces within a font family into a single font resource". If you have a separate Helvetica_Neue_Ultra_Light.otf file, then it is not about bug 103596.
** Please read this message in its entirety before responding ** To make sure we're focusing on the bugs that affect our users today, LibreOffice QA is asking bug reporters and confirmers to retest open, confirmed bugs which have not been touched for over a year. There have been thousands of bug fixes and commits since anyone checked on this bug report. During that time, it's possible that the bug has been fixed, or the details of the problem have changed. We'd really appreciate your help in getting confirmation that the bug is still present. If you have time, please do the following: Test to see if the bug is still present with the latest version of LibreOffice from https://www.libreoffice.org/download/ If the bug is present, please leave a comment that includes the information from Help - About LibreOffice. If the bug is NOT present, please set the bug's Status field to RESOLVED-WORKSFORME and leave a comment that includes the information from Help - About LibreOffice. Please DO NOT Update the version field Reply via email (please reply directly on the bug tracker) Set the bug's Status field to RESOLVED - FIXED (this status has a particular meaning that is not appropriate in this case) If you want to do more to help you can test to see if your issue is a REGRESSION. To do so: 1. Download and install oldest version of LibreOffice (usually 3.3 unless your bug pertains to a feature added after 3.3) from http://downloadarchive.documentfoundation.org/libreoffice/old/ 2. Test your bug 3. Leave a comment with your results. 4a. If the bug was present with 3.3 - set version to 'inherited from OOo'; 4b. If the bug was not present in 3.3 - add 'regression' to keyword Feel free to come ask questions or to say hello in our QA chat: https://kiwiirc.com/nextclient/irc.freenode.net/#libreoffice-qa Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-UntouchedBug
Dear James Perreault, To make sure we're focusing on the bugs that affect our users today, LibreOffice QA is asking bug reporters and confirmers to retest open, confirmed bugs which have not been touched for over a year. There have been thousands of bug fixes and commits since anyone checked on this bug report. During that time, it's possible that the bug has been fixed, or the details of the problem have changed. We'd really appreciate your help in getting confirmation that the bug is still present. If you have time, please do the following: Test to see if the bug is still present with the latest version of LibreOffice from https://www.libreoffice.org/download/ If the bug is present, please leave a comment that includes the information from Help - About LibreOffice. If the bug is NOT present, please set the bug's Status field to RESOLVED-WORKSFORME and leave a comment that includes the information from Help - About LibreOffice. Please DO NOT Update the version field Reply via email (please reply directly on the bug tracker) Set the bug's Status field to RESOLVED - FIXED (this status has a particular meaning that is not appropriate in this case) If you want to do more to help you can test to see if your issue is a REGRESSION. To do so: 1. Download and install oldest version of LibreOffice (usually 3.3 unless your bug pertains to a feature added after 3.3) from https://downloadarchive.documentfoundation.org/libreoffice/old/ 2. Test your bug 3. Leave a comment with your results. 4a. If the bug was present with 3.3 - set version to 'inherited from OOo'; 4b. If the bug was not present in 3.3 - add 'regression' to keyword Feel free to come ask questions or to say hello in our QA chat: https://kiwiirc.com/nextclient/irc.freenode.net/#libreoffice-qa Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-UntouchedBug
I don't know why this was confirmed. When installed in Windows 7 or Ubuntu (13 .otf files), only single Helvetica Neue font is shown in MSO, as in LO (in accordance with Comment 10). I don't see a way to separately choose font family (light, medium, thin). I tested also LO 4.2, also single Helvetica Neue. So I set this to Needinfo to explain what's the bug and expected behavior, with concrete sample, preferably some LO included font. Note: Helvetica Neue is a commercial font.
Dear James Perreault, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Dear James Perreault, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp