Bug 105681 - 5.3.0.3 installer hangs when custom option to install to d: drive selected
Summary: 5.3.0.3 installer hangs when custom option to install to d: drive selected
Status: NEW
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Installation (show other bugs)
Version:
(earliest affected)
5.3.0.2 rc
Hardware: x86-64 (AMD64) Windows (All)
: medium minor
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
: 112895 (view as bug list)
Depends on:
Blocks: Installer-Windows
  Show dependency treegraph
 
Reported: 2017-02-01 19:47 UTC by John Kissane
Modified: 2023-01-14 07:06 UTC (History)
5 users (show)

See Also:
Crash report or crash signature:


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Description John Kissane 2017-02-01 19:47:46 UTC
Description:
Installer kept hanging if a custom install to go to the d: drive is selected. After a few attempts & a reboot, I gave up and let it install to the primary (c:) drive which went as normal. It did remove most of the files from the previous installation to the d: drive as part of this.

Steps to Reproduce:
1. Run the installer
2. Select custom install
3. Change the installation folder to the d: drive

Actual Results:  
Hang!

Expected Results:
Should install to selected drive like previous version.


Reproducible: Always

User Profile Reset: No

Additional Info:


User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.76 Safari/537.36
Comment 1 Buovjaga 2017-02-07 12:44:54 UTC
Was the installer located in the D: drive when you launched it?

Set to NEEDINFO.
Change back to UNCONFIRMED after you have provided the information.
Comment 2 John Kissane 2017-02-07 19:18:27 UTC
I had downloaded the installer file at work so was running from a USB flash drive (l: to be exact)
Comment 3 Buovjaga 2017-02-13 12:29:49 UTC
What is the D: drive? Is it on your physical hard drive?
Comment 4 John Kissane 2017-02-13 12:31:46 UTC
(In reply to Buovjaga from comment #3)
> What is the D: drive? Is it on your physical hard drive?

It's a physical hard drive but not the o/s drive which is c: The install went as normal once I let it install on the c: drive.
Comment 5 m_a_riosv 2017-10-05 18:00:06 UTC
*** Bug 112895 has been marked as a duplicate of this bug. ***
Comment 6 Jean-Baptiste Faure 2018-06-20 13:59:41 UTC
Issue confirmed from French users mailing list: http://document-foundation-mail-archive.969070.n3.nabble.com/mettre-sur-disque-D-tp4241910.html

Set status to NEW.

Best regards. JBF
Comment 7 Xisco Faulí 2018-06-21 15:23:17 UTC
Dear John Kissane,
Could you please try to reproduce it with the latest version of LibreOffice
from https://www.libreoffice.org/download/libreoffice-fresh/ ?
Comment 8 QA Administrators 2019-06-22 02:50:24 UTC Comment hidden (obsolete)
Comment 9 John Kissane 2020-03-14 14:04:40 UTC
(In reply to Xisco Faulí from comment #7)
> Dear John Kissane,
> Could you please try to reproduce it with the latest version of LibreOffice
> from https://www.libreoffice.org/download/libreoffice-fresh/ ?

Apologies I no longer have a PC with a 2nd hard drive so cannot try to reproduce it.
Comment 10 QA Administrators 2022-03-15 03:55:18 UTC Comment hidden (obsolete)
Comment 11 Stéphane Guillou (stragu) 2023-01-06 13:27:10 UTC
I wasn't able to reproduce with the 7.4.3.2 64bit MSI, installing on a USB drive (D:).

Is Paul still able to reproduce?
Comment 12 Stéphane Guillou (stragu) 2023-01-14 07:06:06 UTC
Jean-Baptiste's link to the French mailing list doesn't work anymore, here is a working one: https://www.mail-archive.com/users@fr.libreoffice.org/msg40909.html
The issue was reported in 2018 for LO 5.4, Windows 10. The reporter says the installer tries to install to the C drive anyway.

Paul replied via email and said he wasn't able to test because of different hardware.

Duplicate bug 112895 could be a false-positive related to the unpacking of the installer on a nearly-full C drive.

Tempted to close as "works for me" because no one has reproduced since 2018 and LO 5.4.