105911 – crashes with special caracter

Bug 105911 - crashes with special caracter

Summary: crashes with special caracter

Status:	RESOLVED INVALID

Alias:	None

Product:	LibreOffice
Classification:	Unclassified
Component:	Writer (show other bugs)
Version: (earliest affected)	5.2.5.1 release
Hardware:	All Windows (All)

Importance:	medium normal
Assignee:	Not Assigned

URL:
Whiteboard:
Keywords:

Depends on:
Blocks:

Reported:	2017-02-10 08:00 UTC by simone
Modified:	2017-07-12 16:39 UTC (History)
CC List:	3 users (show)

See Also:
Crash report or crash signature:

Attachments
Add an attachment (proposed patch, testcase, etc.)

Note You need to log in before you can comment on or make changes to this bug.

Description simone 2017-02-10 08:00:46 UTC

Bonjour,
By wanting to insert a "special character", either via the button or the menu insert, the software crashes and hangs completely and this since the last last update of LibreOffice
thank you for your help, sorry but I speak English with difficulty

Comment 1 Xisco Faulí 2017-02-10 11:23:23 UTC Comment hidden (obsolete)

Hello simone,

Thank you for reporting the bug.
Unfortunately without clear steps to reproduce it, we cannot track down the
origin of the problem.
Please provide a clearer set of step-by-step instructions on how to reproduce
the problem.
I have set the bug's status to 'NEEDINFO'. Please change it back to
'UNCONFIRMED' once the steps are provided

Comment 2 simone 2017-02-10 17:06:02 UTC

1- I open LibreOffice to type a text, I click on the command "Special characters" and everything hangs(block), I can not even close LibreOffice, I am forced to go through the task manager to close the window (Ctrl Alt Del). Then launch a document recovery to re-open LibreOffice.

2- If I click on the "Insert" menu and then click on "Special characters" a small "Fatal Error" window appears, I click OK and LibreOffice disappears and I have to start a document retrieval. Everything else works except "Special Characters"

Comment 3 Xisco Faulí 2017-02-10 17:09:15 UTC Comment hidden (obsolete)

I can't reproduce it in

Versión: 5.3.0.3
Id. de compilación: 7074905676c47b82bbcfbea1aeefc84afe1c50e1
Subpr. de CPU: 1; Versión de SO: Windows 6.1; Repr. de IU: predet.; Motor de trazado: HarfBuzz; 
Configuración regional: es-ES (es_ES); Calc: group

Could you please try to reproduce it with the latest version of LibreOffice from https://www.libreoffice.org/download/libreoffice-fresh/ ?
I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the bug is still present in the latest version.

Comment 4 simone 2017-02-10 19:41:33 UTC

I put out the old version and do it with the new version...nothing change, always the same bugI uninstalled the old version and installed the new one (5.3) but nothing has changed, I still have the same bug. 
I tried the special characters in calc ... same problem. 
Thanks for the help but it does not matter, I will dispense with special characters. 
Thank you

Comment 5 Aron Budea 2017-02-11 06:11:29 UTC

Simone, please copy and share in a comment the version information from Help -> About LibreOffice (the first few lines that can be selected).

I wonder if it's some kind of font problem... is there a chance you could get a backtrace using WinDbg in the case when it crashes? (for details see [1])

[1] https://wiki.documentfoundation.org/How_to_get_a_backtrace_with_WinDbg

Comment 6 simone 2017-02-11 08:49:09 UTC

Hello,

1- About LibreOffice:
Version: 5.3.0.3
Build ID: 7074905676c47b82bbcfbea1aeefc84afe1c50e1
Threads CPU : 4; Version de l'OS :Windows 6.2; UI Render : par défaut; Moteur de mise en page : nouveau; 
Locale : fr-FR (fr_FR); Calc: group

2- backtrace with WinDbg:

Microsoft (R) Windows Debugger Version 10.0.14321.1024 X86
Copyright (c) Microsoft Corporation. All rights reserved.

*** wait with pending attach

************* Symbol Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       CACHE*C:\symbols
Deferred                                       SRV*http://dev-downloads.libreoffice.org/symstore/symbols
Deferred                                       SRV*http://msdl.microsoft.com/download/symbols
Symbol search path is: CACHE*C:\symbols;SRV*http://dev-downloads.libreoffice.org/symstore/symbols;SRV*http://msdl.microsoft.com/download/symbols
Executable search path is: 
ModLoad: 00b40000 00be9000   C:\Program Files (x86)\LibreOffice 5\program\soffice.bin
ModLoad: 773f0000 77573000   C:\WINDOWS\SYSTEM32\ntdll.dll
ModLoad: 75720000 75800000   C:\WINDOWS\System32\KERNEL32.DLL
ModLoad: 75980000 75b21000   C:\WINDOWS\System32\KERNELBASE.dll
ModLoad: 549a0000 57fe6000   C:\Program Files (x86)\LibreOffice 5\program\mergedlo.dll
ModLoad: 5bd80000 5bdd7000   C:\Program Files (x86)\LibreOffice 5\program\sal3.dll
ModLoad: 5c050000 5c13e000   C:\WINDOWS\SYSTEM32\MSVCR120.dll
ModLoad: 76fc0000 77037000   C:\WINDOWS\System32\ADVAPI32.dll
ModLoad: 75650000 7570e000   C:\WINDOWS\System32\msvcrt.dll
ModLoad: 75d80000 75e14000   C:\WINDOWS\System32\OLEAUT32.dll
ModLoad: 77390000 773d1000   C:\WINDOWS\System32\sechost.dll
ModLoad: 75b70000 75c31000   C:\WINDOWS\System32\RPCRT4.dll
ModLoad: 77040000 770bb000   C:\WINDOWS\System32\msvcp_win.dll
ModLoad: 76c90000 76d70000   C:\WINDOWS\System32\ucrtbase.dll
ModLoad: 763d0000 765e1000   C:\WINDOWS\System32\combase.dll
ModLoad: 73eb0000 73ece000   C:\WINDOWS\System32\SspiCli.dll
ModLoad: 73ea0000 73eaa000   C:\WINDOWS\System32\CRYPTBASE.dll
ModLoad: 77160000 771ba000   C:\WINDOWS\System32\bcryptPrimitives.dll
ModLoad: 77130000 7715b000   C:\WINDOWS\System32\GDI32.dll
ModLoad: 75310000 753fa000   C:\WINDOWS\System32\ole32.dll
ModLoad: 754f0000 7564b000   C:\WINDOWS\System32\gdi32full.dll
ModLoad: 76de0000 76f3f000   C:\WINDOWS\System32\USER32.dll
ModLoad: 76bd0000 76be5000   C:\WINDOWS\System32\win32u.dll
ModLoad: 73ed0000 752a9000   C:\WINDOWS\System32\SHELL32.dll
ModLoad: 76d70000 76dd3000   C:\WINDOWS\System32\WS2_32.dll
ModLoad: 75b30000 75b66000   C:\WINDOWS\System32\cfgmgr32.dll
ModLoad: 75e40000 763ae000   C:\WINDOWS\System32\windows.storage.dll
ModLoad: 770c0000 77105000   C:\WINDOWS\System32\powrprof.dll
ModLoad: 771c0000 77206000   C:\WINDOWS\System32\shlwapi.dll
ModLoad: 75e30000 75e3d000   C:\WINDOWS\System32\kernel.appcore.dll
ModLoad: 758f0000 75978000   C:\WINDOWS\System32\shcore.dll
ModLoad: 5bd70000 5bd76000   C:\Program Files (x86)\LibreOffice 5\program\uwinapi.dll
ModLoad: 75710000 7571f000   C:\WINDOWS\System32\profapi.dll
ModLoad: 77210000 7738d000   C:\WINDOWS\System32\CRYPT32.dll
ModLoad: 763b0000 763be000   C:\WINDOWS\System32\MSASN1.dll
ModLoad: 5bd20000 5bd62000   C:\Program Files (x86)\LibreOffice 5\program\cppu3.dll
ModLoad: 76f40000 76f65000   C:\WINDOWS\System32\IMM32.dll
ModLoad: 76760000 76b6b000   C:\WINDOWS\System32\SETUPAPI.dll
ModLoad: 5bc40000 5bd1b000   C:\Program Files (x86)\LibreOffice 5\program\cppuhelper3MSC.dll
ModLoad: 5bbf0000 5bc31000   C:\Program Files (x86)\LibreOffice 5\program\i18nlangtag.dll
ModLoad: 5bbe0000 5bbee000   C:\Program Files (x86)\LibreOffice 5\program\jvmaccesslo.dll
ModLoad: 5bba0000 5bbd2000   C:\Program Files (x86)\LibreOffice 5\program\jvmfwklo.dll
ModLoad: 5bb90000 5bb9d000   C:\Program Files (x86)\LibreOffice 5\program\salhelper3MSC.dll
ModLoad: 5bb70000 5bb84000   C:\Program Files (x86)\LibreOffice 5\program\xmlreaderlo.dll
ModLoad: 5bb60000 5bb68000   C:\Program Files (x86)\LibreOffice 5\program\clewlo.dll
ModLoad: 5b990000 5bb51000   C:\Program Files (x86)\LibreOffice 5\program\clucene.dll
ModLoad: 5b880000 5b98a000   C:\Program Files (x86)\LibreOffice 5\program\orcus.dll
ModLoad: 5b830000 5b87b000   C:\Program Files (x86)\LibreOffice 5\program\orcus-parser.dll
ModLoad: 5b7c0000 5b828000   C:\Program Files (x86)\LibreOffice 5\program\glew32.dll
ModLoad: 5b640000 5b73f000   C:\Program Files (x86)\LibreOffice 5\program\libxml2.dll
ModLoad: 6bd70000 6bd94000   C:\WINDOWS\SYSTEM32\WINMM.dll
ModLoad: 5b4c0000 5b63a000   C:\Program Files (x86)\LibreOffice 5\program\icuuc58.dll
ModLoad: 54780000 5499d000   C:\Program Files (x86)\LibreOffice 5\program\icuin58.dll
ModLoad: 5b770000 5b7be000   C:\Program Files (x86)\LibreOffice 5\program\libcurl.dll
ModLoad: 75800000 75851000   C:\WINDOWS\System32\WLDAP32.dll
ModLoad: 660f0000 66235000   C:\WINDOWS\SYSTEM32\dbghelp.dll
ModLoad: 5b490000 5b4bd000   C:\Program Files (x86)\LibreOffice 5\program\libxslt.dll
ModLoad: 66240000 66256000   C:\WINDOWS\SYSTEM32\MPR.dll
ModLoad: 5b410000 5b481000   C:\WINDOWS\SYSTEM32\MSVCP120.dll
ModLoad: 5b3a0000 5b40c000   C:\Program Files (x86)\LibreOffice 5\program\LCMS2.DLL
ModLoad: 71cd0000 71e39000   C:\WINDOWS\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.14393.321_none_baab3cb4359688b4\gdiplus.dll
ModLoad: 678e0000 678e6000   C:\WINDOWS\SYSTEM32\MSIMG32.dll
ModLoad: 546a0000 54780000   C:\WINDOWS\SYSTEM32\OPENGL32.dll
ModLoad: 61240000 61257000   C:\WINDOWS\SYSTEM32\USP10.dll
ModLoad: 73e90000 73e98000   C:\WINDOWS\SYSTEM32\VERSION.dll
ModLoad: 73d80000 73dea000   C:\WINDOWS\SYSTEM32\WINSPOOL.DRV
ModLoad: 5b370000 5b394000   C:\Program Files (x86)\LibreOffice 5\program\reglo.dll
ModLoad: 54610000 54697000   C:\Program Files (x86)\LibreOffice 5\program\unoidllo.dll
ModLoad: 67970000 67978000   C:\WINDOWS\SYSTEM32\WSOCK32.dll
ModLoad: 6bd40000 6bd63000   C:\WINDOWS\SYSTEM32\WINMMBASE.dll
ModLoad: 038a0000 05175000   C:\Program Files (x86)\LibreOffice 5\program\icudt58.dll
ModLoad: 73410000 734b0000   C:\WINDOWS\SYSTEM32\WINHTTP.dll
ModLoad: 54520000 5460d000   C:\WINDOWS\SYSTEM32\DDRAW.dll
ModLoad: 73c60000 73c7b000   C:\WINDOWS\SYSTEM32\bcrypt.dll
ModLoad: 5b350000 5b36d000   C:\Program Files (x86)\LibreOffice 5\program\storelo.dll
ModLoad: 5b760000 5b767000   C:\WINDOWS\SYSTEM32\DCIMAN32.dll
ModLoad: 544f0000 54515000   C:\WINDOWS\SYSTEM32\GLU32.dll
ModLoad: 72080000 720f5000   C:\WINDOWS\SYSTEM32\uxtheme.dll
ModLoad: 729b0000 72a13000   c:\program files (x86)\f-secure\apps\computersecurity\hips\fshook32.dll
ModLoad: 763c0000 763c6000   C:\WINDOWS\System32\PSAPI.DLL
ModLoad: 66700000 66725000   C:\WINDOWS\SYSTEM32\dbgcore.DLL
ModLoad: 71f40000 71fbb000   C:\Program Files (x86)\Common Files\Microsoft Shared\Ink\tiptsf.dll
ModLoad: 75c40000 75d75000   C:\WINDOWS\System32\MSCTF.dll
ModLoad: 544d0000 544ea000   C:\Program Files (x86)\LibreOffice 5\program\msci_uno.dll
ModLoad: 543e0000 544cc000   C:\Program Files (x86)\LibreOffice 5\program\localedata_euro.dll
ModLoad: 543b0000 543d5000   C:\Program Files (x86)\LibreOffice 5\program\localedata_en.dll
ModLoad: 71890000 718b2000   C:\WINDOWS\SYSTEM32\DEVOBJ.dll
ModLoad: 76f70000 76fb4000   C:\WINDOWS\System32\WINTRUST.dll
ModLoad: 54380000 543a9000   C:\Program Files (x86)\LibreOffice 5\program\winaccessibility.dll
ModLoad: 54330000 5437a000   C:\Program Files (x86)\LibreOffice 5\program\UAccCOM.DLL
ModLoad: 68280000 682d4000   C:\WINDOWS\SYSTEM32\OLEACC.dll
ModLoad: 54240000 54323000   C:\Program Files (x86)\LibreOffice 5\program\acclo.dll
ModLoad: 75860000 758e4000   C:\WINDOWS\System32\clbcatq.dll
ModLoad: 70bb0000 70cff000   C:\WINDOWS\system32\propsys.dll
ModLoad: 715c0000 71712000   C:\Windows\System32\uiautomationcore.dll
ModLoad: 73c80000 73c9a000   C:\Windows\System32\USERENV.dll
ModLoad: 71ea0000 71f21000   C:\WINDOWS\SYSTEM32\sxs.dll
ModLoad: 5edd0000 5ee3c000   C:\WINDOWS\SYSTEM32\twinapi.dll
ModLoad: 682e0000 683d1000   C:\WINDOWS\SYSTEM32\twinapi.appcore.dll
ModLoad: 72a20000 72a3f000   C:\WINDOWS\SYSTEM32\dwmapi.dll
ModLoad: 54210000 54240000   C:\Program Files (x86)\LibreOffice 5\program\dnd.dll
ModLoad: 70e00000 70e44000   C:\WINDOWS\system32\dataexchange.dll
ModLoad: 686a0000 687b3000   C:\WINDOWS\system32\dcomp.dll
ModLoad: 68470000 6869f000   C:\WINDOWS\system32\d3d11.dll
ModLoad: 683e0000 68464000   C:\WINDOWS\system32\dxgi.dll
ModLoad: 54180000 5420d000   C:\Program Files (x86)\LibreOffice 5\program\ucpchelp1.dll
ModLoad: 54120000 54175000   C:\Program Files (x86)\LibreOffice 5\program\expwraplo.dll
ModLoad: 54100000 5411f000   C:\Program Files (x86)\LibreOffice 5\program\stocserviceslo.dll
ModLoad: 51390000 52074000   C:\Program Files (x86)\LibreOffice 5\program\swlo.dll
ModLoad: 540d0000 540fe000   C:\Program Files (x86)\LibreOffice 5\program\sysdtrans.dll
ModLoad: 540a0000 540ce000   C:\Program Files (x86)\LibreOffice 5\program\reflectionlo.dll
ModLoad: 54080000 54093000   C:\Program Files (x86)\LibreOffice 5\program\protocolhandlerlo.dll
ModLoad: 54020000 54079000   C:\Program Files (x86)\LibreOffice 5\program\fwllo.dll
ModLoad: 53fe0000 54016000   C:\Program Files (x86)\LibreOffice 5\program\introspectionlo.dll
ModLoad: 53f90000 53fd7000   C:\Program Files (x86)\LibreOffice 5\program\updchklo.dll
ModLoad: 66dc0000 66fef000   C:\WINDOWS\SYSTEM32\WININET.dll
ModLoad: 5b340000 5b34d000   C:\Program Files (x86)\LibreOffice 5\program\proxyfaclo.dll
ModLoad: 53f20000 53f88000   C:\Program Files (x86)\LibreOffice 5\program\oleautobridgelo.dll
ModLoad: 53ee0000 53f1f000   C:\Program Files (x86)\LibreOffice 5\program\emserlo.dll
ModLoad: 66660000 6668c000   C:\WINDOWS\System32\netprofm.dll
ModLoad: 70d00000 70d09000   C:\WINDOWS\System32\npmproxy.dll
ModLoad: 71900000 7193d000   C:\WINDOWS\SYSTEM32\edputil.dll
ModLoad: 53ec0000 53ed7000   C:\Program Files (x86)\LibreOffice 5\program\ftransl.dll
ModLoad: 53ea0000 53ebe000   C:\Program Files (x86)\LibreOffice 5\program\updatefeedlo.dll
(3f90.1498): Break instruction exception - code 80000003 (first chance)
eax=00d0c000 ebx=00000000 ecx=774940c0 edx=774940c0 esi=774940c0 edi=774940c0
eip=77460790 esp=0249fb08 ebp=0249fb34 iopl=0         nv up ei pl zr na pe nc
cs=0023  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00000246
ntdll!DbgBreakPoint:
77460790 cc              int     3
0:015> g
ModLoad: 53180000 5350b000   C:\Program Files (x86)\LibreOffice 5\program\cuilo.dll
(3f90.3e50): C++ EH exception - code e06d7363 (first chance)
(3f90.3e50): C++ EH exception - code e06d7363 (first chance)
(3f90.3e50): C++ EH exception - code e06d7363 (first chance)
(3f90.3e50): C++ EH exception - code e06d7363 (first chance)
(3f90.3e50): C++ EH exception - code e06d7363 (first chance)
(3f90.3e50): C++ EH exception - code e06d7363 (first chance)
(3f90.3e50): C++ EH exception - code e06d7363 (first chance)
(3f90.3e50): C++ EH exception - code e06d7363 (first chance)
(3f90.3e50): C++ EH exception - code e06d7363 (first chance)
(3f90.3e50): C++ EH exception - code e06d7363 (first chance)
(3f90.3e50): C++ EH exception - code e06d7363 (first chance)
(3f90.3e50): C++ EH exception - code e06d7363 (first chance)
(3f90.3e50): C++ EH exception - code e06d7363 (first chance)
(3f90.3e50): C++ EH exception - code e06d7363 (first chance)
(3f90.3e50): C++ EH exception - code e06d7363 (first chance)
(3f90.3e50): C++ EH exception - code e06d7363 (first chance)
(3f90.3e50): C++ EH exception - code e06d7363 (first chance)

.....it never finish, I stop all after 30mn

Comment 7 Buovjaga 2017-02-12 16:17:21 UTC

simone: please never copy & paste such large amounts of text to a comment, but attach them as a text. The text you pasted is not useful as there is no crash.

Please try this in 5.3: Help - Restart in safe mode and then Continue in safe mode without doing anything else. Does it still crash?

Comment 8 Aron Budea 2017-02-12 20:20:42 UTC

Simone, thanks for the details and yes, please supply long texts as attachment instead next time. As Buovjaga mentioned, in this case there's no crash, were you following the procedure to the 2nd case you described in comment 2? (which is supposed to be a crash)

Comment 9 simone 2017-02-13 08:39:43 UTC

Sorry Buovjaga  and Aron I don't no for the long text.
Buovjaga, it crash again after "Restart in safe mode and then Continue in safe mode"
Aron, I follow the procedure to the 2nd case and "fatal error" windows come back

Thank you for your help but I can continue to work without special caracters

Comment 10 Buovjaga 2017-02-13 09:13:13 UTC

(In reply to simone from comment #9)
> Aron, I follow the procedure to the 2nd case and "fatal error" windows come
> back

The question was: did you follow the 2nd case when doing the Windbg debugging?

Comment 11 Xisco Faulí 2017-02-19 18:08:07 UTC Comment hidden (obsolete)

A similar crash in Special Character was recently fixed in bug 105712.

Could you please try to reproduce it with a master build from http://dev-builds.libreoffice.org/daily/master/ ?
You can install it alongsidethe standard version.
I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the bug is still present in the master build

Comment 12 simone 2017-02-21 16:21:58 UTC

I'm in holliday, I give you answer when I'm back home
thank you, Simone

Comment 13 Timur 2017-07-12 16:39:10 UTC

This bug has been in Needinfo status for months. It's not likely new info or sample document will be added. So this will be closed.
If you object of have new info, please set back to Unconfirmed. But before, please test with master build as asked.