Description: I have not been able to retrieve document or open LibreOffice. Steps to Reproduce: 1. Typing document 2. LibreOffice crashes 3. Unable to retrieve document 4. Unable to open LibreOffice Actual Results: Cannot reproduce - unable to open LibreOffice Expected Results: I would be able to open LibreOffice and retrieve my document. Reproducible: Didn't try User Profile Reset: No Additional Info: User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/51.0.2704.79 Safari/537.36 Edge/14.14393
hello Elisabeth. the LibO version you are using (LibO 5.2.1.2 according to the report) is obsolete. you should upgrade to latest stable release which is LibO 5.2.6.2 that has hundred of bugs fixed in respect to 5.2.1.2 please give feedback if the issue persists even after upgrade. set status to NEEDINFO
You may also rename your LO directory profile (see https://wiki.documentfoundation.org/UserProfile#Windows) and give a new try.
Dear Bug Submitter, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping-20171030
Dear Bug Submitter, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-20171204