Description: writing a new document, and selected Save As. when choosing another folder, and to create a sub folder, libreoffice writer stopped responding. Windows reported app had stopped responding. Thankfully document recovery works, and I did not lose any data. bravo! Steps to Reproduce: 1. edit new document 2. select save as 3. decide to select a different folder in the directory tree, and attempt to right click - create a new folder. Actual Results: This http://crashreport.libreoffice.org/stats/crash_details/903cbf32-3236-431e-aede-98c4ab2a830a#details Expected Results: This http://crashreport.libreoffice.org/stats/crash_details/903cbf32-3236-431e-aede-98c4ab2a830a#details Reproducible: Didn't try User Profile Reset: No Additional Info: Thankfully document recovery works, and I did not lose any data. bravo! User-Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Firefox/52.0
Hello, it seems you're using an old version of LibreOffice. Could you please try to reproduce it with the latest version of LibreOffice from https://www.libreoffice.org/download/libreoffice-fresh/ ? I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the bug is still present in the latest version.
5.2.6.2 same crash 5.3.2.2 same crash Here is the crash from 5.3.2.2 crashreport.libreoffice.org/stats/crash_details/b5979dba-9fe7-4931-ab88-f7f43e0c9988 to recreate, I just typed some words in a new document, then save as. Whilst in save as, I right clicked new folder, and crash. Extra note: Libreoffice notified me that my document (containing the random words I just typed), would be recovered. It was not recovered. Perhaps something to do with first saving of a document.
I can't reproduce it in Versión: 5.3.2.2 Id. de compilación: 6cd4f1ef626f15116896b1d8e1398b56da0d0ee1 Subproc. CPU: 1; SO: Windows 6.1; Repr. de IU: predet.; Motor de trazado: HarfBuzz; Configuración regional: es-ES (es_ES); Calc: group win 7 32-bits
No crash here Version: 5.3.2.2 (x64) Build ID: 6cd4f1ef626f15116896b1d8e1398b56da0d0ee1 CPU Threads: 4; OS Version: Windows 6.19; UI Render: default; Layout Engine: new; Locale: fi-FI (fi_FI); Calc: group
Investigated further. it's specific to one machine. Even with a clean uninstall/delete libreoffice folder/reinstall. The same crash occurs. Resigning myself to fact cannot use Libreoffice on specific machine without rebuilding. Two further machines one install via upgrade, and another clean install on 5.3.2.2 do not see this problem. This concurs with what you see. Thanks for your comments.
Is OpenGL enabled on that machine?
Created attachment 134664 [details] opengl extensions active on dell latitude d830
I've attached the opengl extensions viewer output, and screen grab of GPU Z output. It's a standard Intel GMA chipset.
Created attachment 134665 [details] gpu-z output (intel GMA)
Tom: please open Help - About LibreOffice, select the selectable text and copy & paste here to a comment.
Version: 5.3.2.2 Build ID: 6cd4f1ef626f15116896b1d8e1398b56da0d0ee1 CPU Threads: 2; OS Version: Windows 6.2; UI Render: default; Layout Engine: new; Locale: en-US (en_US); Calc: group
Ok, OpenGL is not enabled in LibreOffice as UI render is default.
I see this issue is still reproducible in 5.4.2.2 -> http://crashreport.libreoffice.org/stats/signature/shell32.dll @Tom romasz, Could you please download a debug build from here: http://dev-builds.libreoffice.org/daily/master/ ( the ones with -dbg at the end ), and get a backtrace as explain here: https://wiki.documentfoundation.org/QA/BugReport/Debug_Information#Windows:_How_to_get_a_backtrace ?
Xisco, Apologies for length of time. I have just tried to action this request. There are no Windows x64 dbg builds that I can see at the requested location (only linux). Windows x64 required to recreate the exact problem on my machine.
(In reply to tom.romasz from comment #14) > I have just tried to action this request. There are no Windows x64 dbg > builds that I can see at the requested location (only linux). Windows x64 > required to recreate the exact problem on my machine. Yep, we have never had 64-bit debug builds, which is unfortunate. Even our 32-bit debug builds are gone since many weeks/months. Do you mean you have tested with a 32-bit LibreOffice and the problem does not occur? If not, you could install this 32-bit master build: https://dev-builds.libreoffice.org/daily/master/Win-x86@42/current/ It installs parallel to your stable one, so it will not mess anything up.
(In reply to Buovjaga from comment #15) > (In reply to tom.romasz from comment #14) > > I have just tried to action this request. There are no Windows x64 dbg > > builds that I can see at the requested location (only linux). Windows x64 > > required to recreate the exact problem on my machine. > > Yep, we have never had 64-bit debug builds, which is unfortunate. Even our > 32-bit debug builds are gone since many weeks/months. > > Do you mean you have tested with a 32-bit LibreOffice and the problem does > not occur? If not, you could install this 32-bit master build: > https://dev-builds.libreoffice.org/daily/master/Win-x86@42/current/ > > It installs parallel to your stable one, so it will not mess anything up. Hi Tom.romasz, Could you please try why Buovjaga is asking ? I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the bug is still present in the master build
Dear Bug Submitter, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping-20180731
Dear Bug Submitter, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-20180903