Bug 107440 - Slideshow view is corrupted with hardware acceleration enabled
Summary: Slideshow view is corrupted with hardware acceleration enabled
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Impress (show other bugs)
Version:
(earliest affected)
5.2.6.2 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2017-04-26 08:49 UTC by KHGies
Modified: 2018-05-30 16:49 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:


Attachments
Screen dump of corrupted presentation slide using impress (32.75 KB, application/vnd.oasis.opendocument.graphics)
2017-05-03 15:03 UTC, KHGies
Details

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Description KHGies 2017-04-26 08:49:52 UTC
Continuing installation after the warning leads to functional LO, however, presentation mode fails presenting a corrupted screen image. Reinstallation doesn't fix the bug. The screen is split between two images and overlaid by a white screen.
Regards,
Hermann.
Comment 1 Buovjaga 2017-04-29 16:58:56 UTC
Warning 1946 is only about creating shortcuts.

Please copy and paste to a comment the contents of your Help - About.

Set to NEEDINFO.
Change back to UNCONFIRMED after you have provided the information.
Comment 2 KHGies 2017-05-03 15:03:55 UTC
Created attachment 133034 [details]
Screen dump of corrupted presentation slide using impress

The attached file contains the error using the presentation mode of LO impress. Meanwhile I found a workaround by deactivating "Hardware Beschleunigung" in "Ansicht" unter "Libre Office" "Optionen". 
Now the presentation mode works fine.
Comment 3 Buovjaga 2017-05-03 18:41:45 UTC
Try this: enable Hardware acceleration, but disable OpenGL. Then comment on the result here.
(I am half-assuming you had OpenGL enabled)
Comment 4 KHGies 2017-05-04 09:16:02 UTC
I checked the different variations. The display of the presentation mode works fine when Hardware acceleration is disabled, regardless of having oppenGL active or not.
Anyway, thanks for the advice. By the way, Open Office worked fine even if Hardware acceleration was swichted on.

Hermann Gies.
Comment 5 Buovjaga 2017-05-04 10:09:27 UTC
(In reply to KHGies from comment #4)
> I checked the different variations. The display of the presentation mode
> works fine when Hardware acceleration is disabled, regardless of having
> oppenGL active or not.
> Anyway, thanks for the advice. By the way, Open Office worked fine even if
> Hardware acceleration was swichted on.
> 
> Hermann Gies.

But does it work OK with Hardware acceleration enabled AND OpenGL Disabled?
Comment 6 KHGies 2017-05-04 11:08:28 UTC
If both, acceleration and OpenGL are enabled, LO restarts, yielding OpenGL disabled and the performance is corrupted (windows 10(64) and LO 5.3(64).

In one installation of LO 5.2(64) on windows 7 pro(64) acceleration and openGL has been enabled, however, the performance is corrupted. Disabling acceleration and keeping open GL enabled, leads to stable performance.
Comment 7 Thorsten Behrens (allotropia) 2017-05-04 15:34:43 UTC
Sounds like the classic DirectX driver brokenness: bug 54417 has a pointer on how to generate a blacklist entry, if you can generate that for us, happy to disable your hw/driver combo.
Comment 8 Xisco Faulí 2017-10-10 11:01:14 UTC
(In reply to Thorsten Behrens (CIB) from comment #7)
> Sounds like the classic DirectX driver brokenness: bug 54417 has a pointer
> on how to generate a blacklist entry, if you can generate that for us, happy
> to disable your hw/driver combo.

Hello KHGies,
could you please provide the info requested by Thorsten?

I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' once the requested information is provided.
Comment 9 QA Administrators 2018-05-02 15:47:49 UTC Comment hidden (obsolete)
Comment 10 QA Administrators 2018-05-30 16:49:06 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-20180530