Bug 108561 - Mail Merge Wizard stops at salutation screen
Summary: Mail Merge Wizard stops at salutation screen
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
(earliest affected) release
Hardware: All All
: medium normal
Assignee: Not Assigned
Depends on:
Blocks: Mail-Merge
  Show dependency treegraph
Reported: 2017-06-16 06:48 UTC by Conor
Modified: 2021-03-03 15:06 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:

Documents required to recreate this bug (22.70 KB, application/x-zip-compressed)
2017-06-22 07:55 UTC, Conor
Error I get (78.82 KB, image/png)
2017-06-22 15:30 UTC, Xisco Faulí

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Description Conor 2017-06-16 06:48:33 UTC
Upon reaching the salutation screen of the Mail merge wizard, attempting to send an email, the next button does nothing. It is not possible to progress to the next page.

Steps to Reproduce:
1. Create a spreadsheet
2. Create a database from it as a data source
3. Start mail merge wizard using this data source, click next until the salutation screen. Clicking next now does nothing.

Actual Results:  
Cannot progress to sending the mail.

Expected Results:
The next button should continue to the next screen of the wizard

Reproducible: Always

User Profile Reset: Yes

Additional Info:

User-Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:53.0) Gecko/20100101 Firefox/53.0
Comment 1 Conor 2017-06-16 07:07:25 UTC
Mail merge wizard worked correctly in version
Comment 2 Xisco Faulí 2017-06-16 08:56:50 UTC
Thank you for reporting the bug. Please attach a sample document, as this makes it easier for us to verify the bug. 
I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' once the requested document is provided.
(Please note that the attachment will be public, remove any sensitive information before attaching it. 
See https://wiki.documentfoundation.org/QA/FAQ#How_can_I_eliminate_confidential_data_from_a_sample_document.3F for help on how to do so.)
Comment 3 Conor 2017-06-22 07:55:48 UTC
Created attachment 134205 [details]
Documents required to recreate this bug

The attached zip file contains a document (bug_test.ods) which makes use of the data from the bug_test.odb database to do a mail merge. The database is connected to the spreadsheet bug_test.ods.

When opening the mail merge wizard, progress stops at the salutation page and does not continue with the 'next' button.
Comment 4 Xisco Faulí 2017-06-22 15:29:48 UTC
Confirmed in

Build ID: 08f6f9dded1b142b858c455da03319abac691655
CPU Threads: 4; OS Version: Linux 4.8; UI Render: default; VCL: gtk3; 
Locale: ca-ES (ca_ES.UTF-8); Calc: group
Comment 5 Xisco Faulí 2017-06-22 15:30:24 UTC
Created attachment 134211 [details]
Error I get
Comment 6 Xisco Faulí 2017-06-22 16:08:18 UTC
I can no longer reproduce the error...
Comment 7 QA Administrators 2018-08-09 02:35:44 UTC Comment hidden (obsolete)
Comment 8 QA Administrators 2020-08-09 04:08:05 UTC Comment hidden (obsolete)
Comment 9 Conor 2020-08-10 04:45:23 UTC
This bug is still present in this version:

Version: (x64)
Build ID: 3d9a8b4b4e538a85e0782bd6c2d430bafe583448
CPU Threads: 8; OS Version: Windows 6.19; UI Render: default; Layout Engine: new; 
Locale: en-AU (en_AU); Calc: group
Comment 10 Alex Thurgood 2020-08-10 13:34:10 UTC
(In reply to Conor from comment #9)

@Conor :

> This bug is still present in this version:
> Version: (x64)
> Build ID: 3d9a8b4b4e538a85e0782bd6c2d430bafe583448
> CPU Threads: 8; OS Version: Windows 6.19; UI Render: default; Layout Engine:
> new; 
> Locale: en-AU (en_AU); Calc: group

Unfortunately, you will need to test against a current production release (either 7.0 or of LibreOffice, no one is going to fix 5.3.x bugs today, as that version has been end of life for quite a while now.
Comment 11 Conor 2020-08-11 03:37:42 UTC
Tested in Version 7.

You can now complete the salutation or click 'Finish' to complete the mail merge wizard without a salutation.

However, if Mail Merge Email settings have not been entered in the application options, clicking 'Finish' does not work. The window is closed, no emails are sent and no error message is presented.

An error message should come up letting the user know that they have to enter Mail Merge Email settings to use the mail merge wizard if they select 'Email message' on the Select Document Type page of the wizard.

Version: (x64)
Build ID: 8061b3e9204bef6b321a21033174034a5e2ea88e
CPU threads: 8; OS: Windows 10.0 Build 18362; UI render: Skia/Vulkan; VCL: win
Locale: en-AU (en_AU); UI: en-US
Calc: threaded
Comment 12 Timur 2021-03-03 15:06:42 UTC
There are 2 issues here. 
First is no longer repro, so I close the but as WFM. 
Second one is different, looks bug 134790 so please track there.