Bug 108715 - Title Font in Preference Window defect (OSX 10.11)
Summary: Title Font in Preference Window defect (OSX 10.11)
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: UI (show other bugs)
Version:
(earliest affected)
5.3.0.3 release
Hardware: x86-64 (AMD64) macOS (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords: wantBacktrace
Depends on:
Blocks:
 
Reported: 2017-06-23 12:04 UTC by Stefan
Modified: 2018-03-02 10:05 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:


Attachments
Libreoffice Preference Window 5.2.7 (87.81 KB, image/png)
2017-06-23 12:04 UTC, Stefan
Details
Libreoffice Preference Window 5.3.4 (76.07 KB, image/png)
2017-06-26 12:48 UTC, Stefan
Details
Libreoffice Impress 5.3.4 (242.40 KB, image/png)
2017-07-10 07:55 UTC, Stefan
Details
Libreoffice Draw 5.3.4 (77.39 KB, image/png)
2017-07-10 07:57 UTC, Stefan
Details
Libreoffice Math 5.3.4 (102.92 KB, image/png)
2017-07-10 08:05 UTC, Stefan
Details
Libreoffice Base 5.3.4 (58.46 KB, image/png)
2017-07-10 08:25 UTC, Stefan
Details

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Description Stefan 2017-06-23 12:04:27 UTC
Created attachment 134227 [details]
Libreoffice Preference Window 5.2.7

The titles in the preference window of all LO 5.3.x are defect and won't show up under MacOSX El Capitan (10.11.6).
See the attached Screenshot.
Comment 1 Alex Thurgood 2017-06-26 07:53:20 UTC
@Stefan : I'm sorry, I don't understand what you mean. In your screenshot, the titles are displayed.

On testing against LO5332 and LO54alpha with OSX 10.12.5, I see the same thing as in your screenshot.

Please provide more detail of what should be displayed.

Perhaps the issue is limited to OSX 10.11 ?

Setting to NEEDINFO, please set back to UNCONFIRMED once you have provided the requested information.
Comment 2 Stefan 2017-06-26 12:48:15 UTC
Created attachment 134289 [details]
Libreoffice Preference Window 5.3.4

Sorry, I attached the wrong screenshot. Now the right one. The other Screenshot was LO 5.2.x
Comment 3 Stefan 2017-06-26 12:56:46 UTC
(In reply to Alex Thurgood from comment #1)
> @Stefan : I'm sorry, I don't understand what you mean. In your screenshot,
> the titles are displayed.
> 
> On testing against LO5332 and LO54alpha with OSX 10.12.5, I see the same
> thing as in your screenshot.
> 
> Please provide more detail of what should be displayed.
> 
> Perhaps the issue is limited to OSX 10.11 ?
> 
> Setting to NEEDINFO, please set back to UNCONFIRMED once you have provided
> the requested information.

I updated the Screenshot. If you look at them you should clearly see the problem now. ;)

I can't say if it's limited to 10.11. I don't have the later 10.12.
I checked all my fonts for a faulty one but no result.

Which font should be used and what kind of encoding?

The effect is independent from the UI language. I use/tested DE, en-GB, ES, PL. Same situation on all those.
Comment 4 Alex Thurgood 2017-06-26 14:57:56 UTC
@Stefan : thanks for the update.

Unfortunately, I can't reproduce here on OSX 10.12.5, so am guessing that it is limited to 10.11.

I am using default fonts provided by the OS.
Comment 5 Alex Thurgood 2017-06-27 07:31:43 UTC
From this post :

https://ask.libreoffice.org/en/question/93029/libreoffice-not-recognizingaccessing-user-fonts-in-osx/


"I've tried quitting and restarting LO; quitting all and restarting the computer; and ditching LO and reinstalling it. I also dumped preferences "com.apple.FontBook.plist" and "com.apple.FontRegistry.user.plist" and cleared all font cache files, as apparently Sierra seems to be having some of its own problems with fonts working in some and not other applications, because of how the OS and apps are using Unicode."


Have you tried emptying/recreating your font cache or the other suggestions made by the person above ?
Comment 6 Alex Thurgood 2017-06-27 07:36:25 UTC
@khaled : does this  seem potentially related to the font display code rework that occurred in 5.3 in any way ?

I note from the discussion in the Ask link of comment 5 that 5.2.x continues to work correctly, hence my suspicion that it is linked to that work.
Comment 7 Alex Thurgood 2017-06-27 07:49:45 UTC
@Stefan : the weird symbols are indicative of LO not supporting the font that has been chosen for the entries in the Preferences pane. I have no idea where these choices are made. By default, LO should take the system font (at least that is my understanding), but perhaps:

- that font is either unavailable and substituted for a font that it thinks it can support and doesn't, or

- LO can no longer support the default system font for OSX 10.11 which is San Francisco, or

- you have changed the system font to one that LO doesn't support.
Comment 8 ⁨خالد حسني⁩ 2017-06-27 17:19:25 UTC
Looks like a font fallback issue and might be related to the text layout re-work since we no longer use the system library for it. IIRC system font was hidden under macOS and need special handling that we don’t currently do, so it is possible that we are unable to select the system font and for some reason failing to do font fallback. Someone with development skills needs to debug it on macOS.
Comment 9 Stefan 2017-07-10 07:55:32 UTC
Created attachment 134568 [details]
Libreoffice Impress 5.3.4
Comment 10 Stefan 2017-07-10 07:57:25 UTC
Created attachment 134569 [details]
Libreoffice Draw 5.3.4
Comment 11 Stefan 2017-07-10 08:05:50 UTC
Created attachment 134570 [details]
Libreoffice Math 5.3.4
Comment 12 Stefan 2017-07-10 08:25:45 UTC
Created attachment 134571 [details]
Libreoffice Base 5.3.4
Comment 13 QA Administrators 2018-01-29 10:26:58 UTC Comment hidden (obsolete)
Comment 14 QA Administrators 2018-03-02 10:05:09 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-20180302