Bug 109014 - Writer crashes opening any .odt on Lubuntu
Summary: Writer crashes opening any .odt on Lubuntu
Status: RESOLVED DUPLICATE of bug 108619
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
5.3.4.2 release
Hardware: x86 (IA32) Linux (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords: regression
Depends on:
Blocks:
 
Reported: 2017-07-08 06:53 UTC by Walter
Modified: 2017-08-16 11:34 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:


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Description Walter 2017-07-08 06:53:30 UTC
Description:
Using LibreOffice 5.3 on Lubuntu 17.4 If try to open an .odt file LibreOffice starts, but at the time of display text, all disappear. I tried clearing user profile, uninstalling and re-installing LibreOffice 5.3.4 but same problem. Only reinstalling release 5.2.7 all works correctly. After 5.2.7 running, I also tried removing 5.2.7 and reinstalling 5.3 but problem came back

Steps to Reproduce:
1.just open an .odt file
2.
3.

Actual Results:  
Crash

Expected Results:
Open file!


Reproducible: Always

User Profile Reset: yes

Additional Info:


User-Agent: Mozilla/5.0 (X11; Ubuntu; Linux i686; rv:54.0) Gecko/20100101 Firefox/54.0
Comment 1 Xisco Faulí 2017-07-10 12:32:58 UTC Comment hidden (obsolete)
Comment 2 Walter 2017-07-12 07:45:28 UTC
Hi, probably due to my poor English, but i wrote that already cleared profile. Anyway i re-cleared, re installed 5.3.4 but needed to be back to 5.2.7. I really do not know if really a LibreOffice fault or my system configuration problem (use in more than one PC, but only in this one i got this problem). Asking on LibreOffice forum, some other got this problem and they suggested me to report you, as i did!
Thanks and ciao, Walter
Comment 3 tommy27 2017-07-24 12:45:43 UTC
ciao Walter, ma la versione 5.3.4.2 che va sempre in crash su Lubuntu funziona su altri computer con Linux? se sì, in che cosa differiscono i computer dove va in crash e dove invece funziona bene?

.....

Hi Walter, does the 5.3.4.2 release that always crashes on Lubuntu works correctly on other Linux machines? if yes, which are the hardware differences between these 2 computers?
Comment 4 Xisco Faulí 2017-07-24 13:23:00 UTC
I installed lubuntu in an old machine and it's not crashing in 5.3.4.2
Comment 5 Walter 2017-07-25 06:17:38 UTC
(In reply to tommy27 from comment #3)
> ciao Walter, ma la versione 5.3.4.2 che va sempre in crash su Lubuntu
> funziona su altri computer con Linux? se sì, in che cosa differiscono i
> computer dove va in crash e dove invece funziona bene?
> 
> .....
> 
> Hi Walter, does the 5.3.4.2 release that always crashes on Lubuntu works
> correctly on other Linux machines? if yes, which are the hardware
> differences between these 2 computers?


Ciao tommy27
Le differenze sono molteplici. Uno e' un PC assemblato, l'altro e' un HP, (altri 2 portatili, ma con Windows).Su HP nessun problema, su questo si. Posso indicare alcune caratteristiche di questo con problemi : CPU AMD64 3200+ Ram 2G Video=NVidia NV18. Vecchio, ma funziona! L'altro lo uso pochissimo ed e' a casa, se occorre verifico modello. Grazie e buona giornata!

Multiple differences: One it is an assembled PC, the other one it is an HP, ( 2 more laptop but windows installed). On HP no problems, on this one yes. I can point configuration of this one with problems: CPU AMD64 3200+ Ram 2G Video=NVidia NV18. Old but it is working!! Tho other one not frequently used and it is at home, if needed i can verify model. Thanks and have good day! Ciao!
Comment 6 Xisco Faulí 2017-07-27 08:43:14 UTC
Could you please try to bisect the problem to find where the issue was introduced ? More info -> https://wiki.documentfoundation.org/QA/Bibisect/Linux
Comment 7 david 2017-07-31 12:09:51 UTC
I might be experiencing the same (or a related) bug.

I have two similar Dell PCs, both 32-bit. One runs Lubuntu 16.04 and LibreOffice 5.1.6-rc2 without any problem. The other recently ran Lubuntu 16.10 and LibreOffice 5.1.6 (I think), again without any problem. I have now upgraded the second machine to Lubuntu 17.04, and Writer crashes on opening (that is, even on opening a blank document).

On this second machine I uninstalled LibreOffice and ran apt-get autoupdate and apt-get clean; then reinstalled LibreOffice, obtaining version 5.3.1.2. But the problem remains. I have also run in safe mode, and reset the settings and the user profile; but still Writer cashes.
Comment 8 tommy27 2017-07-31 14:38:00 UTC
let's consider this as a confirmation.
status NEW
Comment 9 david 2017-07-31 16:03:49 UTC
Further information.

The versions installed on my two machnes were selected automatically by the Synaptic Package Manager from the relevant repositories. But I've now downloaded version 5.4 directly from the website (LibreOffice_5.4.0_Linux_x86_deb.tar.gz) and installed it from the command line alongside 5.3.

The bug doesn't appear in 5.4, but remains in 5.3.
Comment 10 tommy27 2017-07-31 16:08:19 UTC
@Walter
would you please test 5.4.0.3 too to see if the issue is resolved in your machine too?
Comment 11 Michael Stahl (allotropia) 2017-08-16 11:34:28 UTC
does anybody who experiences this use a 64-bit build of LibreOffice?

if so, please reopen.

given that it was filed in July, if it only affects 32-bit builds it's
probably the JVM crash again; so i'll claim it's a dupe of 108619.

*** This bug has been marked as a duplicate of bug 108619 ***