Bug 109116 - file format problem
Summary: file format problem
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
5.3.4.2 release
Hardware: All All
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2017-07-14 09:53 UTC by Gary Gilmore
Modified: 2018-03-02 10:05 UTC (History)
1 user (show)

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Description Gary Gilmore 2017-07-14 09:53:07 UTC
I have two problems.
1. When I create a template and save it as a Word template for employees that only use Word, I cannot open it UNLESS I have LibreOffice open. In other words, if I click on that file, it will not open in LibreOffice. The symbol in front of the file is just a blank letter symbol. To click on the file, I am asked what program do I want to use to open it.

2. When I export as a .pdf file, in the earlier version, the letter is saved as a PDF with the symbol before the file so that I can tell it is a pdf. Now, it just shows a blank letter symbol, so I can't identify it as a pdf file. When I click to open it, I get the screen asking what program do I want to use to open the file. BEFORE, the file automatically opened in Acrobat Reader. Not so with the new version.

These two problems cause me great problems in my daily production of letters and documents. I hesitate to continue using LibreOffice because I fear I will have lots of files that I cannot identify as a pdf or Word document. I only get blank document symbol. Trust me, these will multiply in my files, and finding the right file will be crazy wild.

Please help quickly,
Thank you,
Gary
Comment 1 Xisco Faulí 2017-07-14 10:25:42 UTC Comment hidden (obsolete)
Comment 2 QA Administrators 2018-01-29 10:27:32 UTC Comment hidden (obsolete)
Comment 3 QA Administrators 2018-03-02 10:05:42 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-20180302