Bug 109853 - Fatal error with PCMark10 & Libre Office spreadsheets benchmark [Unknown SEH Exception]
Summary: Fatal error with PCMark10 & Libre Office spreadsheets benchmark [Unknown SEH ...
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Calc (show other bugs)
(earliest affected) release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL: https://community.futuremark.com/foru...
Depends on:
Reported: 2017-07-28 15:36 UTC by gasto.ranger
Modified: 2018-03-11 14:25 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:


Note You need to log in before you can comment on or make changes to this bug.
Description gasto.ranger 2017-07-28 15:36:13 UTC
When doing a benchmark with PCMark10 (free), it use LibreOffice that is my default settings. Some calculations seem to cause this bug.

"LibreOfficePcMark 5.2 Fattal Error
Unknown SEH Exception"

You can see screeshot here :

Steps to Reproduce:
1.LibreOffice must be set by default program in windows.
2.Install and run PCMark10 frtee edition, launch the default benchmark
3.Wait for the bug. "Unkonwn SEH Exception")

Actual Results:  
1.LibreOffice must be set by default program in windows.
2.Install and run PCMark10 frtee edition, launch the default benchmark
3.Wait for the bug. "Unkonwn SEH Exception")

Expected Results:
Trying to change reset my UserProfile

Reproducible: Always

User Profile Reset: Yes i did.

Additional Info:

User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:54.0) Gecko/20100101 Firefox/54.0
Comment 1 gasto.ranger 2017-07-28 15:39:56 UTC
I'm a not a dev, so please try a benchmark with (free) PCMArk 10 to reproduce.
Comment 2 Aron Budea 2017-07-29 14:48:32 UTC
Can you start the LibreOffice bundled with PCMark separately, try to open C:\ProgramData\Futuremark\PCMark 10\dlc\pcm10-libreoffice\program\opencl\cl-test.ods, and report if you get the same issue there.

Afterwards please attach C:\ProgramData\Futuremark\PCMark 10\dlc\pcm10-libreoffice\cache\opencl_devices.log.
Comment 3 gasto.ranger 2017-07-29 17:43:30 UTC
Folder /dlc is not here. 
screenshot : http://nsa38.casimages.com/img/2017/07/29/mini_170729080824866646.png
Comment 4 gasto.ranger 2017-07-29 17:44:28 UTC
More bigger screeshot : http://nsa38.casimages.com/img/2017/07/29/170729080824866646.png
Comment 5 gasto.ranger 2017-07-29 17:50:02 UTC
My bad, it was in /chop folder.

I opened cl-test.ods, it worked just fine. Nothing weird happened.

No "cache" folder, and no opencl_devices.log file could be found.
Comment 6 Aron Budea 2017-07-29 20:48:21 UTC
No idea what could be going wrong... also why there is no cache folder when you run the bundled LibreOffice separately. I see the cache folder in my case (not when it's run as part of the tests, though).

I get no SEH Exception  when running the benchmark, btw.
Comment 7 Miklos Vajna 2017-08-03 13:54:14 UTC
PCMark10 has been run on LOTS of systems without observing this failure mode. I suspect there’s something "special" about Gasto's system.


- can you please try to find out in what way your system is different from the majority where they don't have such problems?

- did you do anything to the LO bundled inside PCMark?

The LO version inside of PCMark10 is the only version which PCMark10 should ever use.
Comment 8 QA Administrators 2018-03-02 10:01:54 UTC Comment hidden (obsolete)
Comment 9 gasto.ranger 2018-03-02 15:48:27 UTC

There is really nothing special about my configuration or my system. The issue is still here.
Since then, I'm just using other equivalent software, with no issue.
I think you can close the ticket. Thank You.
Comment 10 Xisco Faulí 2018-03-05 16:12:39 UTC Comment hidden (obsolete)
Comment 11 gasto.ranger 2018-03-05 20:11:37 UTC
I have not been able to retrieve "Free Edition". So I instralled the "Basic Edition", but all benchmarks are locked (need to pay).

Can you find the free version for me to try?
Comment 12 gasto.ranger 2018-03-05 21:01:03 UTC
(or maybe it was 3dMark ?)
Comment 13 Xisco Faulí 2018-03-06 15:45:23 UTC
(In reply to gasto.ranger from comment #12)
> (or maybe it was 3dMark ?)

You're one who reported the issue in the first place, you should know...
Comment 14 gasto.ranger 2018-03-06 18:18:23 UTC
It wasn't.

But like i said before, I'm unable to launch a benchmark with PCMark10 now. All benchmarks are greyed/locked.
Comment 15 gasto.ranger 2018-03-09 15:21:08 UTC
I have uninstalled PCMArk 10.
Comment 16 Buovjaga 2018-03-11 14:25:55 UTC
(In reply to gasto.ranger from comment #15)
> I have uninstalled PCMArk 10.

Ok, let's close.