Description: No text is displayed in the UI, only horizontal lines where the text is supposed to be. This applies to all text, menu items and text that you type yourself in word, and text in dialog boxes etc. This is a continuation of bug #107166 for issues that was not resolved with that bug. Steps to Reproduce: 1. Install Libereoffice 2. Start libreoffice Actual Results: You see "underscore" lines instead of text. No readable text on the screen. Expected Results: Be able to see normal text in the application. Reproducible: Always User Profile Reset: No Additional Info: User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:55.0) Gecko/20100101 Firefox/55.0
I just now tried to run the latest installer https://dev-builds.libreoffice.org/daily/master/Win-x86_64@42/current/libo-master64~2017-09-09_02.18.42_LibreOfficeDev_6.0.0.0.alpha0_Win_x64.msi but I was not able to run that. The installer just hangs after a few seconds. Terje B.
Ok, was able to install libo-master64~2017-09-09_02.18.42_LibreOfficeDev_6.0.0.0.alpha0_Win_x64.msi after all, my computer just needed a reboot. Still the same bug, and empty log file when I try to run it in cygwin with the environment SAL_LOG=1
Created attachment 136141 [details] Screen shot of build 2017-09-09 showing the problem
@Terje, OK, so just to confirm--you are still working with an HP Windows 10 system, with dual R7/R5 iGPU/dGPU. Is the ref below still the system configuration (from msinfo32.exe run)? Also, have you been able to toggle LibreOffice runs to "low power" to run on the integrated R7 GPU, as we as in "high performance" to run on the dedicated R5 GPU? =-ref-= Version 10.0.15063 Build 15063 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name BRATEN01 System Manufacturer HP System Model HP Pavilion Desktop PC 570-p0xx System Type x64-based PC System SKU Z7C73EA#ABU Processor AMD A10-9700 RADEON R7, 10 COMPUTE CORES 4C+6G, 3500 Mhz, 4 Core(s), 4 Logical Processor(s) BIOS Version/Date AMI F.02, 17/01/2017 Graphics display: Name AMD Radeon R7 Graphics + R5 435 Dual Graphics PNP Device ID PCI\VEN_1002&DEV_9874&SUBSYS_835C103C&REV_E2\3&11583659&1&08 Adapter Type AMD Radeon Graphics Processor (0x9874), Advanced Micro Devices, Inc. compatible Adapter Description AMD Radeon R7 Graphics + R5 435 Dual Graphics Adapter RAM 512.00 MB (536,870,912 bytes) Installed Drivers aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64 Driver Version 21.19.142.32768 INF File oem24.inf (ati2mtag_CarrizoDS section) Colour Planes Not Available Colour Table Entries 4294967296 Resolution 1920 x 1080 x 60 hertz Name AMD Radeon R5 435 PNP Device ID PCI\VEN_1002&DEV_6665&SUBSYS_34001462&REV_C3\4&27C1BE9B&0&0019 Adapter Type AMD Radeon Graphics Processor (0x6665), Advanced Micro Devices, Inc. compatible Adapter Description AMD Radeon R5 435 Adapter RAM (2,147,483,648) bytes Installed Drivers aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64 Driver Version 21.19.142.32768 INF File oem24.inf (ati2mtag_R503DS section) Colour Planes Not Available Colour Table Entries 4294967296 Resolution 1920 x 1080 x 60 hertz
(In reply to V Stuart Foote from comment #4) > OK, so just to confirm--you are still working with an HP Windows 10 system, > with dual R7/R5 iGPU/dGPU. Is the ref below still the system configuration > (from msinfo32.exe run)? > Oops you'd posted an updated spec in bug 107166#146, same system A10 based R7 iGPU/R5 dGPU--with updated AMD drivers: =-ref-= from #146 tdf#107166 Name AMD Radeon R7 Graphics + R5 435 Dual Graphics PNP Device ID PCI\VEN_1002&DEV_9874&SUBSYS_835C103C&REV_E2\3&11583659&1&08 Adapter Type AMD Radeon Graphics Processor (0x9874), Advanced Micro Devices, Inc. compatible Adapter Description AMD Radeon R7 Graphics + R5 435 Dual Graphics Adapter RAM 512.00 MB (536,870,912 bytes) Installed Drivers aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64 Driver Version 21.19.512.12 INF File oem24.inf (ati2mtag_CarrizoDS section) Colour Planes Not Available Colour Table Entries 4294967296 Resolution 1920 x 1080 x 60 hertz Bits/Pixel 32 Memory Address 0xD0000000-0xFEC2FFFF Memory Address 0xF0000000-0xF07FFFFF I/O Port 0x0000F000-0x0000F0FF Memory Address 0xFEB00000-0xFEB3FFFF IRQ Channel IRQ 4294967284 Driver c:\windows\system32\driverstore\filerepository\c0311291.inf_amd64_89545f50ccbd636d\atikmpag.sys (21.19.512.12, 512.90 KB (525,208 bytes), 15/02/2017 05:48) Name AMD Radeon R5 435 PNP Device ID PCI\VEN_1002&DEV_6665&SUBSYS_34001462&REV_C3\4&27C1BE9B&0&0019 Adapter Type AMD Radeon Graphics Processor (0x6665), Advanced Micro Devices, Inc. compatible Adapter Description AMD Radeon R5 435 Adapter RAM (2,147,483,648) bytes Installed Drivers aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64 Driver Version 21.19.512.12 INF File oem24.inf (ati2mtag_R503DS section) Colour Planes Not Available Colour Table Entries 4294967296 Resolution 1920 x 1080 x 60 hertz Bits/Pixel 32 Memory Address 0xE0000000-0xEFFFFFFF Memory Address 0xFEA00000-0xFEA3FFFF I/O Port 0x0000DF00-0x0000DFFF IRQ Channel IRQ 4294967273 Driver c:\windows\system32\driverstore\filerepository\c0311291.inf_amd64_89545f50ccbd636d\atikmpag.sys (21.19.512.12, 512.90 KB (525,208 bytes), 15/02/2017 05:48)
AFAIK, (personally I don't suffer from this, but I was told by those who do) the safe mode wizard dialog also suffers from this problem. I suppose that a new issue needs to be filed with regards to improving the Safe Mode dialog so that it (1) should launch safely with regards of this issue, and (2) should provide an option to run LO with required settings to workaround this problem. As I cannot prove that I'm correct, I ask someone who can to do that.
(In reply to Mike Kaganski from comment #6) > ... improving the > Safe Mode dialog so that it (1) should launch safely with regards of this > issue, and (2) should provide an option to run LO with required settings to > workaround this problem. Not sure it is appropriate, or even feasible, to be handled in Safe Mode. Especially if the failure is AMD hardware driver related for rendering DirectX DirectWrite Direct2D text. Any Safe Mode work would have to signal the OS to force non-accelerated CPU rendering, or alternatively force OpenGL rendering. And this really seems a corner case for users afflicted with AMD GPUs and balky DirectX and OpenGL drivers--it is not common. Seems, if we can't get Direct2D rendering, then maybe forcing OpenGL rendering for these modern R5/R7 AMD GPUs might be a better approach. May require we figure out how to signal the OS to force AMD config to use OpenGL and force a "high performance" rendering assignment for LibreOffice. That might not need to be a Safe Mode fall back, and could be done as a "white listing" as part of the OpenGL validation checks. Very real issue is that we can't find reliable hardware configuration to reproduce for WinDbg trace.
(In reply to V Stuart Foote from comment #7) > Not sure it is appropriate, or even feasible, to be handled in Safe Mode. > Especially if the failure is AMD hardware driver related for rendering > DirectX DirectWrite Direct2D text. Any Safe Mode work would have to signal > the OS to force non-accelerated CPU rendering, or alternatively force OpenGL > rendering. > > And this really seems a corner case for users afflicted with AMD GPUs and > balky DirectX and OpenGL drivers--it is not common. Let me put it form the PoV of a user: the program has a problem. It provides an option to start in a mode dedicated to workaround issues, and pin down specific problems - yet, the mode suffers from the same problem, and thus is useless. This, actually, is more deep problem: the Safe mode wizard uses the same LibreOffice rendering machinery as LibreOffice itself (well, with some specific configuration known to be mostly safe), so any problem affecting that configuration will make the wizard useless. My feeling is that the wizard should be more low-level, and rely on basic OS/WM features, without need to rely on possibly problematic code. So, my point is not to disable/enable some other flags in LO rendering machinery, but bypass it entirely. This is offtopic here, though.
(In reply to V Stuart Foote from comment #4) > @Terje, > > OK, so just to confirm--you are still working with an HP Windows 10 system, > with dual R7/R5 iGPU/dGPU. Is the ref below still the system configuration > (from msinfo32.exe run)? Yes, you got my spec right in comment #5. > > Also, have you been able to toggle LibreOffice runs to "low power" to run on > the integrated R7 GPU, as we as in "high performance" to run on the > dedicated R5 GPU? > I am sorry, you have lost me here. I do not know how to do this. May be if someone could give me a guide on how to find this toggle? TB
(In reply to Mike Kaganski from comment #6) > AFAIK, (personally I don't suffer from this, but I was told by those who do) > the safe mode wizard dialog also suffers from this problem. > What is the safe mode wizard, and how can I try that?
(In reply to Terje Bråten from comment #9) > I am sorry, you have lost me here. I do not know how to do this. May be if > someone could give me a guide on how to find this toggle? > This technical guide from AMD is for Laptops, but believe its GUI descriptions would apply to your HP Pavilion Desktop PC 570-p0xx with the Crimson 17.7.2 https://community.amd.com/docs/DOC-1581 While these are more general Windows 10 coverage for AMD APU iGPU, and dGPU https://community.amd.com/docs/DOC-1312 https://community.amd.com/docs/DOC-1313( In reply to Terje Bråten from comment #10) > What is the safe mode wizard, and how can I try that? Launch from Help -> Restart in Safe Mode All this does now is to launch LibreOffice using new temporary user profile with LibreOffice defaults, it by-passes any installed extensions and any user configurations or customization of the user's current profile. Essentially starting with a clean slate for testing without having to delete what may otherwise be a functional profile.
Here is my latest updated graphics drivers (still same problem): Name AMD Radeon R7 Graphics + R5 M435 Dual Graphics PNP Device ID PCI\VEN_1002&DEV_9874&SUBSYS_835C103C&REV_E2\3&11583659&1&08 Adapter Type AMD Radeon Graphics Processor (0x9874), Advanced Micro Devices, Inc. compatible Adapter Description AMD Radeon R7 Graphics + R5 M435 Dual Graphics Adapter RAM 512.00 MB (536,870,912 bytes) Installed Drivers aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64 Driver Version 22.19.662.4 INF File oem69.inf (ati2mtag_CarrizoDS section) Colour Planes Not Available Colour Table Entries 4294967296 Resolution 1920 x 1080 x 60 hertz Bits/Pixel 32 Memory Address 0xD0000000-0xFEC2FFFF Memory Address 0xF0000000-0xF07FFFFF I/O Port 0x0000F000-0x0000F0FF Memory Address 0xFEB00000-0xFEB3FFFF IRQ Channel IRQ 4294967284 Driver c:\windows\system32\driverstore\filerepository\c0316467.inf_amd64_3d8fbd78102e53d7\atikmpag.sys (22.19.662.4, 536.91 KB (549,800 bytes), 27/07/2017 00:05) Name AMD Radeon R5 M435 PNP Device ID PCI\VEN_1002&DEV_6665&SUBSYS_34001462&REV_C3\4&27C1BE9B&0&0019 Adapter Type AMD Radeon Graphics Processor (0x6665), Advanced Micro Devices, Inc. compatible Adapter Description AMD Radeon R5 M435 Adapter RAM (2,147,483,648) bytes Installed Drivers aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64 Driver Version 22.19.662.4 INF File oem69.inf (ati2mtag_R503DS section) Colour Planes Not Available Colour Table Entries 4294967296 Resolution 1920 x 1080 x 60 hertz Bits/Pixel 32 Memory Address 0xE0000000-0xEFFFFFFF Memory Address 0xFEA00000-0xFEA3FFFF I/O Port 0x0000DF00-0x0000DFFF IRQ Channel IRQ 4294967273 Driver c:\windows\system32\driverstore\filerepository\c0316467.inf_amd64_3d8fbd78102e53d7\atikmpag.sys (22.19.662.4, 536.91 KB (549,800 bytes), 27/07/2017 00:05)
(In reply to V Stuart Foote from comment #4) > Also, have you been able to toggle LibreOffice runs to "low power" to run on > the integrated R7 GPU, as we as in "high performance" to run on the > dedicated R5 GPU? > Yes that did make a difference! When the setting is on "Power Saving" then I can see all the text, as it should be. When the setting is on "High Performance" then all text is just "underscore" lines.
Text in menues first disappeared when updating to 5.3.2. 5.3.1 still worked fine, roll back to 5.3.1. made the menue texts to show again. 5.3.3. still has the same bug as 5.3.2. Not solved neither with 5.4.0. nor 5.4.1.. Last one that works is still 5.3.1.2 HP Probook 4540s Microsoft Windows 10 Professional (x64) Build 15063.296 (Latest) Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz Intel(R) HD Graphics 3000 (driver ver. 9.17.10.4459) AMD Radeon HD 7650M (driver ver. 15.201.1301.0) 4GB Ram
Hi *, Could someone check if the problem is still reproducible with this daily build for LibreOffice 5.3.7 http://dev-builds.libreoffice.org/daily/libreoffice-5-3/Win-x86@62-TDF/current/ ? While testing, please try with OpenGL enabled and disabled. Thank you very much.
(In reply to M. from comment #14) > Text in menues first disappeared when updating to 5.3.2. > 5.3.1 still worked fine, roll back to 5.3.1. made the menue texts to show > again. > 5.3.3. still has the same bug as 5.3.2. > Not solved neither with 5.4.0. nor 5.4.1.. > Last one that works is still 5.3.1.2 > > HP Probook 4540s > Microsoft Windows 10 Professional (x64) Build 15063.296 (Latest) > Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz > Intel(R) HD Graphics 3000 (driver ver. 9.17.10.4459) > AMD Radeon HD 7650M (driver ver. 15.201.1301.0) > 4GB Ram Came up a few times in the earlier thread notably https://bugs.documentfoundation.org/show_bug.cgi?id=107166#c97 Your laptop operates in either dynamic (automatic switching) or fixed mode as set from BIOS. And then you choose which GPU handles which program [1][2] Changes from AMD & HP as they moved the Catalyst drivers and interface forward. Windows driver updates pick up some of the driver changes, but not necessarily the best. =-ref-= [1] https://support.hp.com/us-en/document/c03048374 [2] https://community.amd.com/docs/DOC-1581
Reply to comment #14 Just tested libreoffice-5-3~2017-10-06_21.44.02_LibreOfficeDev_5.3.8.0.0_Win_x86. Good news, works for me! LibreOffice_5.4.2_Win_x64 showed the notorious lack of characters in menues and docs. OS: Windows 10 Home 64 Bit Version 1703 Build 15063.608 HW: acer ASPIRE 1825PTZ, intel SU4100, intel GMA 4500MHD Graphics Driver Version 8.15.10.1892 Thank you, Xisco Faulí! Thomas
.. the same issue on Microsoft Windows 7 Home Premium 6.1.7601 Service Pack 1 Build 7601 LENOVO 0880 X86-basierter PC Prozessor Pentium(R) Dual-Core CPU T4400 @ 2.20GHz, 2200 MHz, 2 Kern(e), 2 logische(r) Prozessor(en) BIOS-Version/-Datum LENOVO 18CN42WW(V2.51), 18.01.2010 SMBIOS-Version 2.5 Name Mobile Intel(R) 4 Series Express Chipset Family PNP-Gerätekennung PCI\VEN_8086&DEV_2A42&SUBSYS_3A0217AA&REV_09\3&11583659&2&10 Adaptertyp Mobile Intel(R) 4 Series Express Chipset Family, Intel Corporation-kompatibel Adapterbeschreibung Mobile Intel(R) 4 Series Express Chipset Family Adapter-RAM 780,30 MB (818.204.672 Bytes) Installierte Treiber igdumdx32.dll,igd10umd32.dll,igd10umd32.dll Treiberversion 8.15.10.1840 INF-Datei oem5.inf (Abschnitt iCNT0) Farbebenen Nicht verfügbar Farbtabelleneinträge 4294967296 Auflösung 1366 x 768 x 60 Hz Bits/Pixel 32 Speicheradresse 0xF4000000-0xF43FFFFF Speicheradresse 0xD0000000-0xDFFFFFFF E/A-Port 0x00001800-0x00001807 IRQ-Kanal IRQ 4294967294 E/A-Port 0x000003B0-0x000003BB E/A-Port 0x000003C0-0x000003DF Speicheradresse 0xA0000-0xBFFFF Treiber c:\windows\system32\drivers\igdkmd32.sys (8.15.10.1840, 5,65 MB (5.922.816 Bytes), 22.03.2010 09:29) HTH
Lars, please consider testing of libreoffice dev build provided by Xisco Faulí, see comment 15. I have Intel Graphics Driver (igd) Version 8.15.10, too. The dev build brought back the characters in the menue and the docs. Please support Xisco Faulí, debugging. Thank you. Thomas
Xisco Faulí, the Intel Graphics Driver for Windows 10 doesn't support OpenGL no more. So I'm not able to test with OpenGL active, sorry. Thomas
(In reply to Xisco Faulí from comment #15) > Hi *, > Could someone check if the problem is still reproducible with this daily > build for LibreOffice 5.3.7 > http://dev-builds.libreoffice.org/daily/libreoffice-5-3/Win-x86@62-TDF/ > current/ ? While testing, please try with OpenGL enabled and disabled. Thank > you very much. Hi I just checked it. That version of the app fixed it. It works! I tried with the Radeon card both on "Power Saving" and "High Performance" and it worked in both modes. I also tried with OpenGL (the menu setting says OpenCL) both on and off and it worked in both cases. Congratulations, it seems like you have finally figured it out.
Please be aware that this is not "fixed", rather devs have simply backed out use of DirectX-11 DirectWrite Direct2D rendering and restored the deficient Microsoft GDI based rendering for Windows. OpenGL rendering continues to use DirectWrite Direct2D based rendering and both modes continue to be impacted by faulty hardware drivers. If affected in the future check in on bug 112486 and bug 109234
*** Bug 113270 has been marked as a duplicate of this bug. ***
*** Bug 116433 has been marked as a duplicate of this bug. ***
*** Bug 116500 has been marked as a duplicate of this bug. ***