Bug 112828 - Crash when accessing printer settings
Summary: Crash when accessing printer settings
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
5.4.1.2 release
Hardware: All Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2017-10-02 14:06 UTC by enigmista1980
Modified: 2017-11-13 10:36 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:

Attachments
This is the log (19.86 KB, text/plain)
2017-10-03 12:06 UTC, enigmista1980 		Details
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Description enigmista1980 2017-10-02 14:06:10 UTC 
Description:
Openoffice (Writer, Calc and others) crashes when accessing printer settings. 

Steps to Reproduce:
1. Open Writer
2. File
3. Printer setup
4. property

Actual Results:  
App crashes

Expected Results:
Nothing


Reproducible: Always

User Profile Reset: Yes

Additional Info:
With printer: "Generic 36C-1 Series PCL" Libreoffice crashes
With other printers, Libreoffice does not crash


User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/61.0.3163.100 Safari/537.36
Comment 1 Xisco Faulí 2017-10-02 15:05:49 UTC 
Thanks for reporting this issue.
Could you please get a backtrace as explain here: https://wiki.documentfoundation.org/How_to_get_a_backtrace_with_WinDbg ?
Comment 2 enigmista1980 2017-10-03 12:06:25 UTC 
Created attachment 136731 [details]
This is the log
Comment 3 tommy27 2017-10-04 07:17:07 UTC 
(In reply to enigmista1980 from comment #0)
> Description:
> Openoffice (Writer, Calc and others) crashes when accessing printer
> settings. 

do you mean LibreOffice, right?
Comment 4 enigmista1980 2017-10-04 07:19:19 UTC 
Yes, I'm sorry
Comment 5 enigmista1980 2017-10-06 14:59:52 UTC 
No problem with 32 bit version, so I think that something wrong in 64 bit version
Comment 6 Buovjaga 2017-11-02 17:56:59 UTC 
(In reply to enigmista1980 from comment #2)
> Created attachment 136731 [details]
> This is the log

Looks like the crasher is the printer driver.
ERROR: Symbol file could not be found.  Defaulted to export symbols for C:\Windows\system32\spool\DRIVERS\x64\3\KOAZ8JAC.DLL
Comment 7 Xisco Faulí 2017-11-03 10:49:12 UTC 
Dear Reporter,
Does the crash happen with other apps installed in your PC when you try to print as well?
Comment 8 enigmista1980 2017-11-13 10:24:57 UTC 
Bug disappeared with Libreoffice 5.4.2
Comment 9 tommy27 2017-11-13 10:36:13 UTC 
thanks 4 feedback.
RESOLVED WORKSFORME