Bug 113251 - libreoffice crashes upon startup after quick forced terminate
Summary: libreoffice crashes upon startup after quick forced terminate
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
5.4.2.2 release
Hardware: x86-64 (AMD64) Linux (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2017-10-18 22:42 UTC by tree.wolf
Modified: 2018-05-30 16:48 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:


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Description tree.wolf 2017-10-18 22:42:24 UTC
Description:
Dump below:

kernel: soffice.bin[32497]: segfault at 7f2bf6ab0000 ip 00007f2bfd1f6c33 sp 00007ffc38cba310 error 7 in ld-2.26.so[7f2bfd1eb000+25000]
Oct 18 15:18:15 - systemd[1]: Created slice system-systemd\x2dcoredump.slice.
-- Subject: Unit system-systemd\x2dcoredump.slice has finished start-up
-- Defined-By: systemd
-- Support: https://lists.freedesktop.org/mailman/listinfo/systemd-devel
-- 
-- Unit system-systemd\x2dcoredump.slice has finished starting up.
-- 
-- The start-up result is RESULT.
Oct 18 15:18:15 - systemd[1]: Started Process Core Dump (PID 32498/UID 0).
-- Subject: Unit systemd-coredump@0-32498-0.service has finished start-up
-- Defined-By: systemd
-- Support: https://lists.freedesktop.org/mailman/listinfo/systemd-devel
-- 
-- Unit systemd-coredump@0-32498-0.service has finished starting up.
-- 
-- The start-up result is RESULT.
Oct 18 15:18:15 - systemd-coredump[32499]: Process 32497 (soffice.bin) of user 1000 dumped core.
                                           
                                           Stack trace of thread 32497:
                                           #0  0x00007f2bfd1f6c33 _dl_relocate_object (ld-linux-x86-64.so.2)
                                           #1  0x00007f2bfd1eef27 dl_main (ld-linux-x86-64.so.2)
                                           #2  0x00007f2bfd203af3 _dl_sysdep_start (ld-linux-x86-64.so.2)
                                           #3  0x00007f2bfd1ecdf8 _dl_start (ld-linux-x86-64.so.2)
                                           #4  0x00007f2bfd1ebf38 _start (ld-linux-x86-64.so.2)
-- Subject: Process 32497 (soffice.bin) dumped core
-- Defined-By: systemd
-- Support: https://lists.freedesktop.org/mailman/listinfo/systemd-devel
-- Documentation: man:core(5)
-- 
-- Process 32497 (soffice.bin) crashed and dumped core.
-- 
-- This usually indicates a programming error in the crashing program and
-- should be reported to its vendor as a bug.
Oct 18 15:18:25 - kernel: soffice.bin[32561]: segfault at 7f365d660000 ip 00007f3663da6c33 sp 00007fff54223e80 error 7 in ld-2.26.so[7f3663d9b000+25000]
Oct 18 15:18:25 - systemd[1]: Started Process Core Dump (PID 32562/UID 0).
-- Subject: Unit systemd-coredump@1-32562-0.service has finished start-up
-- Defined-By: systemd
-- Support: https://lists.freedesktop.org/mailman/listinfo/systemd-devel
-- 
-- Unit systemd-coredump@1-32562-0.service has finished starting up.
-- 
-- The start-up result is RESULT.

I saved my work on writer and then did a quick forced terminate on libreoffice. It is the equivalent of pressing ctrl+C on a running script. Then i hibernated computer after a few minutes. When coming out of hibernation and trying to open libreoffice, it would show the libreoffice splash for a split microsecond before disappearing and crashing. This has happened previously, but i didn't report, just did a reboot and reinstalled libreoffice after a while and it worked.

I tried to reset my user profile, it did no good. 

Steps to Reproduce:
1.Use a terminal to open libreoffice
2.write some stuff into writer and save but dont close
3.Ctrl+C in the terminal
4.hibernate and unhibernate
5.run libreoffice command in terminal

Actual Results:  
Still crashed.

Expected Results:
Libreoffice would not start up.


Reproducible: Didn't try

User Profile Reset: Yes

Additional Info:
OS - Arch linux, package manager pacman


User-Agent: Mozilla/5.0 (X11; Linux x86_64; rv:56.0) Gecko/20100101 Firefox/56.0
Comment 1 Xisco Faulí 2017-10-25 10:53:16 UTC
So, you just reproduced it once, or you can reproduce it systematically?

I can't reproduce it in

Version: 5.4.2.2
Build ID: 1:5.4.2~rc2-0ubuntu0.17.04.1~lo2
CPU threads: 4; OS: Linux 4.10; UI render: default; VCL: gtk3; 
Locale: es-ES (ca_ES.UTF-8); Calc: group
Comment 2 tree.wolf 2017-10-28 00:24:39 UTC
(In reply to Xisco Faulí from comment #1)
> So, you just reproduced it once, or you can reproduce it systematically?
> 
> I can't reproduce it in
> 
> Version: 5.4.2.2
> Build ID: 1:5.4.2~rc2-0ubuntu0.17.04.1~lo2
> CPU threads: 4; OS: Linux 4.10; UI render: default; VCL: gtk3; 
> Locale: es-ES (ca_ES.UTF-8); Calc: group

I reproduced it multiple times by random, each time it was after i exited hibernation. I cannot pinpoint where exactly it failed after. To clarify, in the Arch linux repos, the extra/libreoffice-fresh version was the one that crashed. I have since uninstalled that one and am using the extra/libreoffice-still branch, and that hasn't crashed yet so far. So i am guessing some new feauture in the fresh branch isn't working with my setup.
Comment 3 QA Administrators 2018-05-02 15:47:29 UTC Comment hidden (obsolete)
Comment 4 QA Administrators 2018-05-30 16:48:34 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-20180530