Bug 113406 (ML) - Black screen
Summary: Black screen
Status: RESOLVED INSUFFICIENTDATA
Alias: ML
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
5.3.6.1 release
Hardware: All Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2017-10-24 14:57 UTC by llmarie
Modified: 2018-05-30 16:49 UTC (History)
1 user (show)

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Description llmarie 2017-10-24 14:57:30 UTC
When I open LibreOffice a black screen appears and I can't do anything. What should I do ?
Thank you
Comment 1 Xisco Faulí 2017-10-24 20:10:36 UTC
is OpenGL enabled? What happens if you disable it?
You can launch LibreOffice from Safe mode if you want OpenGL to be disabled by default.

I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the issue is still present
Comment 2 QA Administrators 2018-05-02 15:47:45 UTC Comment hidden (obsolete)
Comment 3 QA Administrators 2018-05-30 16:49:02 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-20180530