Bug 113701 - Libre Calc continues scrolling and selecting rows - is totally unresponsive to input
Summary: Libre Calc continues scrolling and selecting rows - is totally unresponsive t...
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Calc (show other bugs)
Version:
(earliest affected)
5.3.2.2 release
Hardware: Other Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2017-11-07 19:33 UTC by Edmond Dantes
Modified: 2018-07-31 12:49 UTC (History)
5 users (show)

See Also:
Crash report or crash signature:


Attachments
A video of what is going on. (4.01 MB, video/quicktime)
2017-11-07 19:40 UTC, Edmond Dantes
Details

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Description Edmond Dantes 2017-11-07 19:33:21 UTC
Description:
I was trying to select some rows in a spreadsheet. At some point the program started scrolling down the sheet and selecting every successive row. It is unresponsive to both the absence of input and any other input from my part.

It just passed row nr. 67.000 and is continuing. It has been going on for approx. 2 hours now.

Something similar has previously happened while selecting columns or scrolling in that direction. This has however not continued for the same duration as the unstoppable "row-scrolling".

Key word: UI, unstoppable scrolling



Steps to Reproduce:
1.select several entire rows at the bottom of the visible sheet - possibly below any filled out cells - possibly at the leftmost border of screen (which is where I also have my taskbar)
2.
3.

Actual Results:  
Haven't tried yet, as I am hoping it will stop. Am worried about loss of information and work.

Expected Results:
Haven't tried yet.


Reproducible: Didn't try


User Profile Reset: No



Additional Info:
Haven't tried yet.


User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:56.0) Gecko/20100101 Firefox/56.0
Comment 1 Edmond Dantes 2017-11-07 19:40:59 UTC
Created attachment 137601 [details]
A video of what is going on.

Thank you for your work.

Feel free to contact me for further information.
Comment 2 Kevin Suo 2017-11-10 11:07:01 UTC
Well, I remember that I have reported a same bug long time ago regarding the scrolling. It was closed as WORKSFORME for some reason.
I am adding it as see also rather than a duplicate. I do not have win system to test at the moment, so let someone else to confirm whether he or she can reproduce.
Comment 3 Buovjaga 2017-11-13 18:59:15 UTC
Edmond: Please copy and paste here the contents of your Help - About. This allows us to know more about your system.

Set to NEEDINFO.
Change back to UNCONFIRMED after you have provided the information.

(In reply to Kevin Suo from comment #2)
> It was closed as WORKSFORME for some reason.

You closed it yourself :)
Comment 4 Edmond Dantes 2017-11-14 09:48:57 UTC
Hey guys!

Copy-pasta from Help - About LO:

"
Version: 5.3.2.2
Build ID: 6cd4f1ef626f15116896b1d8e1398b56da0d0ee1
CPU Threads: 8; OS Version: Windows 6.2; UI Render: default; Layout Engine: new; 
Locale: en-GB (en_GB); Calc: group
"

Let me know, if there's anything else I can do.

Cheers
Comment 5 Buovjaga 2017-11-14 18:54:08 UTC
I tried to reproduce it on Windows, but was not able to (selecting with mouse, columns A-T or even A-AI). I can get it to a state, where there is like a queue of scrolling and when I let go, it keeps scrolling for some time.

Edmond: how many columns were in your selection at the time? Like from A to ??
Do you remember, how long you had held down the mouse-click/selection and scrolled before letting go?
What was your zoom level? I used 50% myself.

It is obviously horrible to face potential data loss due to something like this. If you are afraid of the issue returning, you could use the selection tactic of clicking (once) in the first cell, then just finding the last cell and shift-clicking it to complete the selection in one go.

It would be interesting, if you tried to reproduce the problem in a safe manner (without any fear of data loss). Then we might learn the way to trigger it.

I tested with
Version: 5.4.1.2 (x64)
Build ID: ea7cb86e6eeb2bf3a5af73a8f7777ac570321527
CPU threads: 4; OS: Windows 6.19; UI render: default; 
Locale: fi-FI (fi_FI); Calc: group
Comment 6 Edmond Dantes 2017-11-14 21:57:35 UTC
Buovjaga: I'm not quite sure about the range. Based on what it looks like I was trying to do at the time, I would think around A:ACF.

The sheet I was working on is (compared to what I've tried before) rather heavy on data and calculations. Don't know whether that's of any importance.

Just tried reproducing it a couple of times without success.

So far I'll try and back-up and save my data more often.

If it occurs again, I'll try and be attentive to the exact procedures I was performing. In case it happens: is there anything in particular I could look for with regards to providing a better grounds for figuring out, what is going on?

In any case - thanks for the effort and feedback, all of you. I really appreciate it.
Comment 7 Buovjaga 2017-11-15 14:13:14 UTC
(In reply to Edmond Dantes from comment #6)
> Buovjaga: I'm not quite sure about the range. Based on what it looks like I
> was trying to do at the time, I would think around A:ACF.

Ok, that is a lot of columns and maybe it is somehow related to the queueing up behaviour I noticed.

I tested with such a range now, but everything went ok. I scrolled to about 13 000 rows.

I can't think of anything more to add.
Comment 8 Xisco Faulí 2018-01-15 11:07:01 UTC
Could you please try to reproduce it with the latest version of LibreOffice
from https://www.libreoffice.org/download/libreoffice-fresh/ ?
I have set the bug's status to 'NEEDINFO'. Please change it back to
'UNCONFIRMED' if the bug is still present in the latest version.
Comment 9 QA Administrators 2018-07-31 09:38:04 UTC Comment hidden (obsolete)
Comment 10 Edmond Dantes 2018-07-31 11:37:33 UTC
(In reply to Xisco Faulí from comment #8)
> Could you please try to reproduce it with the latest version of LibreOffice
> from https://www.libreoffice.org/download/libreoffice-fresh/ ?
> I have set the bug's status to 'NEEDINFO'. Please change it back to
> 'UNCONFIRMED' if the bug is still present in the latest version.

Dear all,

Pardon my belated response.

I have not been able to reproduce the bug since I reported it. Neither during ordinary use, nor through a intentional attempt just now.

I will let you know, if the issue reappears.

So far - thank you for your responses, and for the work you are doing.

Kind regards
ED
Comment 11 raal 2018-07-31 12:49:14 UTC
Closing for now.