When using the LibreOffice Java API to convert an HTML document to Word (.doc), LibreOffice will crash. The crash report for the attached test case is here: crashreport.libreoffice.org/stats/crash_details/d18237d7-ca2c-416d-bb1a-5e2e40b72ec9 The original crash report from our web application is here: crashreport.libreoffice.org/stats/crash_details/86a94ed4-e9ea-481d-a3e7-c37ebd716372
Created attachment 137667 [details] Test code to reproduce issue This is a simple test application that reproduces the issue. See the README.txt file inside the JAR for details on running.
Interesting that it is related to OpenGL. What if you disable Tools - Options - LibreOffice - View - Use OpenGL for all rendering?
If I disable OpenGL, LibreOffice does not crash. I can run the test application over and over and it works fine.
(In reply to essj from comment #3) > If I disable OpenGL, LibreOffice does not crash. I can run the test > application over and over and it works fine. Great. Please copy and paste the contents of your C:\Users\User\AppData\Roaming\LibreOffice\4\cache\opengl_device.log You might also try updating your graphics drivers to see, if it makes any difference.
opengl_device.log =========================================== DriverVersion: 10.18.13.5413 DriverDate: 9-10-2015 DeviceID: PCI\VEN_10DE&DEV_13BA&SUBSYS_1097103C&REV_A2 AdapterVendorID: 0x10de AdapterDeviceID: 0x13ba AdapterSubsysID: 0x1097103c DeviceKey: System\CurrentControlSet\Control\Video\{91642A1F-64A1-41DC-8D05-7730E9BBCD5A}\0001 DeviceString: NVIDIA Quadro K2200
I updated the driver and turned OpenGL rendering back on. Here is opengl_device.log: DriverVersion: 22.21.13.8590 DriverDate: 10-30-2017 DeviceID: PCI\VEN_10DE&DEV_13BA&SUBSYS_1097103C&REV_A2 AdapterVendorID: 0x10de AdapterDeviceID: 0x13ba AdapterSubsysID: 0x1097103c DeviceKey: System\CurrentControlSet\Control\Video\{91642A1F-64A1-41DC-8D05-7730E9BBCD5A}\0001 DeviceString: NVIDIA Quadro K2200
Crash report from the latest run with the new driver: http://crashreport.libreoffice.org/stats/crash_details/959545f8-fa8d-445f-a039-e1d7c8a9b17a
Hello, A new major release of LibreOffice is available since this bug was reported. Could you please try to reproduce it with the latest version of LibreOffice from https://www.libreoffice.org/download/libreoffice-fresh/ ? I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the bug is still present in the latest version.
We may also blacklist the driver like in https://cgit.freedesktop.org/libreoffice/core/commit/?id=cb5438a3d16634eb267584122169758ab2b76930 I just wonder if something is planned to retest these with future LO and graphic card drivers upgrading. Right now, it could be useful to give a new try with 6.2.1 LO version and graphic card driver updated so let's this to NEEDINFO.
I ran this test code against LO 6.1.2.1 and it appears to work fine.
Great news, let's close.