Description: If I try to print a Liberoffice document (documet or calc sheet) on Canon ImageRUNNER 2530 network printer on Linux/Windows, it gives an error paper out even if the paper tray contains paper. Actual Results: not printing paper out message and red light on the printer showing paper out. But tray contains paper. Expected Results: it should print Reproducible: Always User Profile Reset: No Additional Info: stopped printing User-Agent: Mozilla/5.0 (X11; Linux x86_64; rv:57.0) Gecko/20100101 Firefox/57.0
Other applications can print on the system?
(In reply to Buovjaga from comment #1) > Other applications can print on the system? Dear Dean Forestry, Could you please answer the question above? I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' once the question is answered
Yes canon IR 2530 Network printer prints all other applications except LiberOffice both on Linux and on Windows
Thank you for reporting and sorry for taking so long to confirm. Can you please test with some current LO version like 6.0.6.2 and 6.1.0.3? Could you check with system admin, if not you, is Canon driver updated?
Dear Bug Submitter, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping-20190321
Dear Dean Forestry, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp