Description: Went to install version 5.4.3.2 64-bit and installation failed. Cannot uninstall the previous version -- but it no longer runs. Steps to Reproduce: 1.Install LibreOffice_5.4.3_Win_x64.msi -- actually 5.4.3.2 2.Error comes up: Error 1500. Another installation is in progress. 3. Actual Results: Will not install. Did several recommended windows fixes such as turning off the WinInstaller. Doing that, the new problem comes up -- cannot find LibreOffice 5.4.0 (uninstaller). I never loaded version 5.4.0. I went from 5.3 to 5.4.2. And I can't find version 5.4.0 to see if having that available might help. Expected Results: I just cannot get LibreOffice installed now. Reproducible: Always User Profile Reset: Yes Additional Info: I no longer have any version of LibreOffice and cannot install older versions either. User-Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0
Not to sound super cliche, but have you tried restarting the machine?
In fact, I have restarted the machine -- many times. The installation has worked well on two other windows machines -- both configured almost identically to the problem machine. It won't work at first because it thinks another installation -- could be anything -- is running. Disabling the Windows Installer, rebooting, re-enabling the Windows Installer and then running the LibreOffice installer gets past that. It then gets stuck trying to uninstall LibreOffice 5.4.0.3 -- which I never installed and I don't have the installation file it is looking for.
This can easily be some other application that has hung the Microsoft Installer. Google the Installer error-1500 If present, clearing the HKEY_Local_Machine\Software\Microsoft\Windows\Installer\InProgress value should clear things.
Dear Bug Submitter, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping-20180530
Dear Bug Submitter, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-20180703