Bug 114030 - LibreOffice Vanilla AppStore link to GetHelp takes user to English LO GetHelp landing page but no link to submit bug reports
Summary: LibreOffice Vanilla AppStore link to GetHelp takes user to English LO GetHelp...
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
(earliest affected)
Hardware: x86-64 (AMD64) macOS (All)
: medium normal
Assignee: Not Assigned
Depends on:
Blocks: Mac-AppStore, MacOS-Vanilla
  Show dependency treegraph
Reported: 2017-11-24 16:31 UTC by Alex Thurgood
Modified: 2017-12-21 10:51 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:


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Description Alex Thurgood 2017-11-24 16:31:24 UTC
From the AppStore page to download LibreOffice Vanilla, there is a link on the right hand side that is localized and indicates (in French for me) : Assistance : LibreOffice Vanilla

- clicking on this link opens the English GetHelp webpage from the LibreOffice project ;

- there is nothing on this GetHelp page which tells a user how to file a bug report.

If the aim is to get feedback on problems with LibreOffice Vanilla, submitting bugs for it needs to be made easier.

Also, just from a localized point of view, the link should at least point to the supported language of the LibreOffice Vanilla installation.

Steps to Reproduce:
See above

Actual Results:  
Link for GetHelp points to general LO GetHelp page in English, ignoring localized installation and AppStore page.

There is no link to bug submission on the LO GetHelp page

Expected Results:
The AppStore link should lead to the localized GetHelp page and there should be somewhere where the user can directly file bug submissions to BZ

Reproducible: Always

User Profile Reset: No

Additional Info:

User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.12; rv:57.0) Gecko/20100101 Firefox/57.0
Comment 1 Tor Lillqvist 2017-12-20 20:58:34 UTC
So what *are* the URLs of the localised libreoffice.org pages? For instance, the French version of the https://www.libreoffice.org/get-help/feedback/ page.
Comment 2 Tor Lillqvist 2017-12-20 21:10:00 UTC
(Ah, figured it out, one simply replaces the 'www' part with the language code.)

To get the "Support" link in the Mac App Store to point to localised pages on libreoffice.org one would need to have a localised description, too. A good idea, but I don't think we (Collabora Productivity) are prepared to maintain such. Maybe the libreoffice.org website needs to have some discoverable way to change language visible on all pages?
Comment 3 Tor Lillqvist 2017-12-21 10:51:43 UTC
I changed the link to point to https://www.libreoffice.org/get-help/feedback/ instead.