Description: I was able to use LibreOffice 6.0 Beta1 in the past but now it just crashes. First crash happened after loading screen of LibreOffice. I tried to execute it again after that, now it crashes when it tries to open the main window from where you can select what kind of file you wanna open or if you wanna open Writer, Calc, or whatever. I didn't change anything at LibreOffice. I just updated Windows 10 and my GPU driver, although I think it is unrelated. Steps to Reproduce: 1. Start LibreOfficeDev 6.0 Beta 1 Actual Results: Crashing without any error message shown. Windows detects a crash of the application and asks me if I wanna debug it. Expected Results: Normal LibreOffice launch. Reproducible: Always User Profile Reset: No Additional Info: My other LibreOffice installation (stable one) works fine. User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0
Maybe this information does help: ProductName=LibreOffice Version=6.0.0.0 BuildID=97471ab4eb4db4c487195658631696bb3238656c URL=https://crashreport.libreoffice.org/submit/ OpenGLDevice=0x67df OpenGLDriver=23.20.793.0 OpenGLVendor=0x1002 UseOpenGL=true Language=de-DE ShutDown=true I got this from %appdata%\LibreOfficeDev\4\crash\dump.ini.
Thank you for reporting the bug. To be certain the reported issue is not related to corruption in the user profile, could you please reset your Libreoffice profile ( https://wiki.documentfoundation.org/UserProfile ) and re-test? I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the issue is still present
If I launch LibreOffice 6.0 Beta1 via console and --safe-mode option, it does start and I can load documents. After that I tried it without safe-mode again, and it just crashed again. I'm able to create a zip archive out of my user profile. Do you need this? If so, does it contain any sensible information like name, addresses, computer or usernames, etc.?
(In reply to Clemens Prill from comment #1) > ... > OpenGLDevice=0x67df > OpenGLDriver=23.20.793.0 > OpenGLVendor=0x1002 > UseOpenGL=true > ... You can go into your user profile %APPDATA%\LibreOffice\4\user and edit the registrymodifications.xcu file to set UseOpenGL stanzas to "false". If things restart and you have a useable UI--issue is OpenGL. Also, the Radeon 17.11.2 build's 17.40.2511 (Windows 23.20.783.0) could be the issue with your RX 400 series GPU and LibreOffice's OpenGL. You could roll back the GPU driver to the 17.40.1031 (Windows 23.20.788.0) from the Radeon Crimson ReLive 17.11.1 build and retest.
(In reply to V Stuart Foote from comment #4) > ... > Also, the Radeon 17.11.2 build's 17.40.2511 (Windows 23.20.783.0) could be > the issue with your RX 400 series GPU and LibreOffice's OpenGL. > ... Sorry, s/23.20.783.0/23.20.793.0/ And should have added that the 17.11.2 driver set was just released 16 Nov 2017, so it may be the DELTA here.
I think it is unrelated to my GPU driver as the stable LibreOffice version runs fine. I just added these entries in AppData\Roaming\LibreOfficeDev\4\user\registrymodifications.xcu: <item oor:path="/org.openoffice.Office.Common/VCL"><prop oor:name="ForceOpenGL" oor:op="fuse"><value>false</value></prop></item> <item oor:path="/org.openoffice.Office.Common/VCL"><prop oor:name="UseOpenGL" oor:op="fuse"><value>false</value></prop></item> Still crashing.
It seems that this issue was related to a damaged GPU driver after updating it. The GPU driver was updated partly only and not completely. After redoing the GPU driver update, my LibreOffice 6.0 Beta1 runs fine again.