Brand new PC, Windows 10 ver. 1709 (OS Build 12699.192) No other version of LibreOffice or Open Office Trial version of MS Office installed (but not used) Trial version of Norton Security I have downloaded the .msi file 3 times, installed without errors. There is no existing user profile, extensions, etc. However, when trying to open LO or LO Writer, the activity icon (little circle) runs for a few seconds but nothing happens. Before the last try, I uninstalled LO, then deleted all appearance of LO in the Win10 Registry, same problem. I can open LO in safe-mode but that's it. Help? (Yes, I know this is for bug reporting and not user support but... :-)
Is OpenGL enabled? If so, could you please try to disable it as explained here https://wiki.documentfoundation.org/OpenGL and retest?
My graphics (Intel UHD Graphics 620) control panel indicates that it's running OpenGL version 4.4. I followed the link you provided and (after some trial and error--I'm only at novice-level with regedit and took a few tries to figure out how to enter the keys and strings) it works, thank you. This is outside my level of tech savvy. I was able to install LO on another new pc last week (same Win10 version) with no issues. What's going on? Is it a bug? An Intel issue? Something else? Thank you very much for your help. I was very frustrated with this--you know, new pc, you expect stuff to go smoothly, right? :-)
When you start in safe mode, there is an option to disable hardware acceleration (OpenGL, OpenCL). Select that, click "Apply and restart". Does it work then?
Thank you, but I fixed the problem with the advice given above by Xisco Fauli.
(In reply to TeamProBono from comment #4) > Thank you, but I fixed the problem with the advice given above by Xisco > Fauli. Great! Can you please give us your hardware details so we can blacklist the device you use? See https://wiki.documentfoundation.org/OpenGL#Get_your_computer.27s_OpenGL_information