Bug 115437 - File Icons disappeared with 6.0
Summary: File Icons disappeared with 6.0
Status: RESOLVED NOTABUG
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
6.0.0.3 release
Hardware: x86-64 (AMD64) macOS (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2018-02-04 12:14 UTC by Albert Wiedemann
Modified: 2018-06-14 19:36 UTC (History)
0 users

See Also:
Crash report or crash signature:


Attachments
Comment #3 Question 1 (92.99 KB, image/png)
2018-02-06 14:56 UTC, Albert Wiedemann
Details
Comment #3 Question 2 (121.65 KB, image/png)
2018-02-06 14:56 UTC, Albert Wiedemann
Details
Comment #3 Question 3 (260.64 KB, image/png)
2018-02-06 14:56 UTC, Albert Wiedemann
Details

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Description Albert Wiedemann 2018-02-04 12:14:15 UTC
Description:
After installing Lo 6.0.0.3 all files associated with LO only show blank (default) icons.

Steps to Reproduce:
1. Install LO 6.0.0.3
2.
3.

Actual Results:  
blank file icons

Expected Results:
see above


Reproducible: Always


User Profile Reset: No



Additional Info:
show the "normal" file icons for LO files.


User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_3) AppleWebKit/604.5.6 (KHTML, like Gecko) Version/11.0.3 Safari/604.5.6
Comment 1 Alex Thurgood 2018-02-06 08:07:27 UTC
If you open the properties of an ODF document in the Finder (Cmd-I) what is the default app that is associated with that file ?
Comment 2 Alex Thurgood 2018-02-06 08:08:50 UTC
FWIW, someone had reported something similar with either the master build from the code repository, or a 6.0 pre-release, I just need to check.
Comment 3 Alex Thurgood 2018-02-06 08:13:57 UTC
@Albert : where are these blank icons shown ?

1) In the general Finder ?
2) In the LO open file dialog ?
3) In the LO StartCenter ?

Please provide a screenshot.
Comment 4 Albert Wiedemann 2018-02-06 14:55:08 UTC
Hi,
I’ll try to answer all three comments

#1:
the associated app is (as it should) LO. 

#2:
I did the download from the LO download page - as well as the language pack.

#3:
1) yes
2) yes
3) no

I hope, the information helps a bit,
Comment 5 Albert Wiedemann 2018-02-06 14:56:05 UTC
Created attachment 139636 [details]
Comment #3 Question 1
Comment 6 Albert Wiedemann 2018-02-06 14:56:34 UTC
Created attachment 139637 [details]
Comment #3 Question 2
Comment 7 Albert Wiedemann 2018-02-06 14:56:59 UTC
Created attachment 139638 [details]
Comment #3 Question 3
Comment 8 Alex Thurgood 2018-02-06 18:19:13 UTC
@Albert : thanks, very helpful.

Unfortunately, I can't reproduce this with :

Version: 6.0.0.3
Build ID: 64a0f66915f38c6217de274f0aa8e15618924765
Threads CPU : 8; OS : Mac OS X 10.13.3; UI Render : par défaut; 
Locale : fr-FR (fr_FR.UTF-8); Calc: group

All the document icons look normal to me on my system, even including the miniaturized preview.

Possibly, the DE langpack might be the problem...
Comment 9 Albert Wiedemann 2018-02-12 17:18:59 UTC
I tried to install LO on an other machine, this time without language pack. The result was the same. Only that I had a closer look: the icons disappeared after I opened and saved the first file, exactly I opened and changed an .odt file. After saving the file all LO icons were blank; by opening a larger folder I could see that the icons were present in the first moment and then changed to blank (independently of the file type, .ods, odg, and .odp as well.

About dialog:
Version: 6.0.0.3
Build ID: 64a0f66915f38c6217de274f0aa8e15618924765
CPU threads: 8; OS: Mac OS X 10.13.3; UI render: default; 
Locale: de-DE (de_DE.UTF-8); Calc: group

So it seems not to be a problem of the language pack.
Comment 10 Ted Lee 2018-02-22 21:26:08 UTC
Did you try a safe boot (after closing all apps) and then rebooting normally?  I don't know if that would fix your problem, but it did fix a similar problem I had when replacing NeoOffice with LibreOffice.  The problem apparently is that some file associations are kept in caches that don't get cleared or updated.  Safe boot apparently clears a lot of caches.  (safe boot: press and hold shift after the chime until the apple logo comes up.  You will probably have to log in twice. "safe boot" or "safe mode" -- I forget which -- will be displayed in red in the menu bar. Don't be worried:  it takes a lot longer than a normal boot.)
Comment 11 Alex Thurgood 2018-02-23 07:56:24 UTC
@Albert : which app is associated with the ODF file types ?

When you select a file and use Cmd-I, what is the default application shown in the  properties dialog of the file ?

If it isn't the latest version of LibreOffice (currently LO 6.0.1.1), then is the problem resolved when you re-associate all files of that type to the correct version of LO ?
Comment 12 Albert Wiedemann 2018-02-23 15:33:33 UTC
Response to comment 10
I tried to clear the caches; in the web I found a hint to first replace and then delete the icon of the app itself - this helped for 6.0.0.3. Some days later I installed 6.0.1.1 - the icons disappeared again, but this time nothing would help. But after I installed the supplemental system update for mcOS 10.13.3, all icons reappeared.

This looks pretty like a caching problem, but I cannot say the reason for it.
Comment 13 Albert Wiedemann 2018-02-23 15:37:15 UTC
Response to comment 11

when reporting the bug it was 6.0.0.3, now it is 6.0.1.1 - no older version involved. I have - for historical reasons OpenOffice installed as well. I tried to set OO as default app and then switched back to LO, but that did not have any effect. 

For information - the effect was exactly the same on my laptop as well as on the desktop machine.
Comment 14 eisa01 2018-06-14 19:36:42 UTC
Judging by comment #11 this was not a bug in LO, but a caching problem?

Setting as resolved - not a bug