Bug 115481 - Paper size output does not match the paper size selected
Summary: Paper size output does not match the paper size selected
Status: NEW
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Printing and PDF export (show other bugs)
Version:
(earliest affected)
6.2.3.2 release
Hardware: x86-64 (AMD64) All
: medium minor
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks: Print-Dialog
  Show dependency treegraph
 
Reported: 2018-02-06 06:37 UTC by Shamoa Krasieski
Modified: 2023-01-10 14:53 UTC (History)
7 users (show)

See Also:
Crash report or crash signature:


Attachments
Screenshots of the issue. (127.97 KB, image/png)
2018-02-06 06:37 UTC, Shamoa Krasieski
Details
Paper style dialog showing it is formatted as Envelope C6/5 (22.90x11.40cm) (15.67 KB, image/png)
2022-08-18 05:44 UTC, João Paulo
Details
Print dialog shows LibreOffice will try to print as an A4 document in landscape instead of Envelope C6/5 (15.67 KB, image/png)
2022-08-18 05:47 UTC, João Paulo
Details
Print dialog shows that the paper size on the print preview does not match the custom paper size created on the printer driver (15.67 KB, image/png)
2022-08-18 05:51 UTC, João Paulo
Details
Print dialog shows LibreOffice will try to print as an A4 document in landscape instead of Envelope C6/5 (11.15 KB, image/png)
2022-08-23 04:58 UTC, João Paulo
Details
Print dialog shows that the paper size on the print preview does not match the custom paper size created on the printer driver (11.32 KB, image/png)
2022-08-23 04:59 UTC, João Paulo
Details

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Description Shamoa Krasieski 2018-02-06 06:37:43 UTC
Created attachment 139620 [details]
Screenshots of the issue.

The letter paper size in the Page Properties menu shows a width of 8.5 " and a hight of 11.00 " which is the standard letter size. 
However, when printing (whether a file, or a printer) the letter paper size is fixed to the government letter size which is 8.00 " by 10.00 ".
Comment 1 Buovjaga 2018-03-01 15:35:47 UTC
Please check that Print dialog - Options: Use only paper size... is not ticked.
Comment 2 QA Administrators 2018-09-03 14:49:56 UTC Comment hidden (obsolete)
Comment 3 Shamoa Krasieski 2018-09-05 08:14:49 UTC
The Use Only Paper Size was not ticked in the print dialog options. But it still will not print correctly. It still shows letter size being 8 in. x 10 in. And it prints as if that is the paper size even though it's really 8.5 in. x 11 in.
Comment 4 Xisco Faulí 2019-03-13 18:52:34 UTC
A new major release of LibreOffice is available since this bug was reported.
Could you please try to reproduce it with the latest version of LibreOffice
from https://www.libreoffice.org/download/libreoffice-fresh/ ?
I have set the bug's status to 'NEEDINFO'. Please change it back to
'UNCONFIRMED' if the bug is still present in the latest version.
Comment 5 Shamoa Krasieski 2019-05-14 20:08:34 UTC
I tested printing again under LibreOffice Version: 6.2.3.2 And the same problem still exists. But further research leads me to believe the problem lies within the printer driver. And thus I will change the status to 'UNCONFIRMED' until I find out for certainty what is going on.
Comment 6 Xisco Faulí 2019-11-11 12:30:41 UTC
(In reply to Shamoa Krasieski from comment #5)
> I tested printing again under LibreOffice Version: 6.2.3.2 And the same
> problem still exists. But further research leads me to believe the problem
> lies within the printer driver. And thus I will change the status to
> 'UNCONFIRMED' until I find out for certainty what is going on.

Hello Shamoa Krasieski,
Any new finding regarding this issue ?
Comment 7 Shamoa Krasieski 2019-11-11 18:49:42 UTC
(In reply to Xisco Faulí from comment #6)
> (In reply to Shamoa Krasieski from comment #5)
> > I tested printing again under LibreOffice Version: 6.2.3.2 And the same
> > problem still exists. But further research leads me to believe the problem
> > lies within the printer driver. And thus I will change the status to
> > 'UNCONFIRMED' until I find out for certainty what is going on.
> 
> Hello Shamoa Krasieski,
> Any new finding regarding this issue ?

No, I'm not sure where the problem lies. But the print still doesn't respect the paper size setting. I don't know where to look for the exact information I would need to find out.
Comment 8 Buovjaga 2019-11-11 19:21:05 UTC
I wonder, if this is another manifestation of bug 65205.

There we have a quote from Dave:

"On Linux, if you are using LibreOffice and the Tabloid paper size does not appear, it's because that size is not in the PPD file. In our case, HP did not have that paper size in the file. I hacked in the paper size and metrics and it's working."
Comment 9 gomezpeter 2019-12-04 11:14:26 UTC Comment hidden (spam)
Comment 10 Kevin Stroot 2020-05-11 11:16:59 UTC Comment hidden (spam)
Comment 11 Mika Hawkins 2020-08-22 21:16:01 UTC Comment hidden (no-value)
Comment 12 Proj 2021-03-12 06:37:29 UTC
I experienced the something similar when trying to print an 8.5x13 paper size document. Even after I set the document size to 8.5x13 on the print properties, it shows that it is set to "German Legal Fanfold 8.50in x 13.00in, but when I try to print it goes back to Letter size or when I open "Properties" again. Am I missing a "Save Settings" button or something?

I am printing to a network printer (EPSON L1455), it has two cassettes (Cassette 1 is set to Letter size and Cassette 2 is set to 8.5x13). I tried opening the file on Office Word and printing from there, it worked normally.

I recently updated to 7.1.1.2 but I don't know if this was a problem in previous versions, I usually save to PDF before printing anything but I was trying to print something out quickly and found this problem.

Version: 7.1.1.2 (x64) / LibreOffice Community
Build ID: fe0b08f4af1bacafe4c7ecc87ce55bb426164676
CPU threads: 4; OS: Windows 10.0 Build 19042; UI render: Skia/Raster; VCL: win
Locale: en-US (en_US); UI: en-US
Calc: threaded
Comment 13 Arnold Miler 2021-06-03 12:04:07 UTC Comment hidden (spam)
Comment 14 Dmitriy Siushkin 2021-07-26 14:21:07 UTC
no repro in

Version: 7.3.0.0.alpha0+ (x64) / LibreOffice Community
Build ID: c5ca46e75e28ba4245d8544ca53c71fea87d1bbd
CPU threads: 4; OS: Windows 10.0 Build 19043; UI render: Skia/Raster; VCL: win
Locale: en-US (ru_RU); UI: en-US
Calc: CL
Comment 15 PCASTA 2022-01-24 10:35:04 UTC Comment hidden (spam)
Comment 16 Tim 2022-04-01 00:41:24 UTC Comment hidden (off-topic)
Comment 17 Xisco Faulí 2022-05-02 12:00:02 UTC
Thanks for reporting this issue.
Could you please try to reproduce it with the latest version of LibreOffice from https://www.libreoffice.org/download/libreoffice-fresh/ ?
I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the bug is still present in the latest version.
Comment 18 João Paulo 2022-08-18 05:44:59 UTC
Created attachment 181841 [details]
Paper style dialog showing it is formatted as Envelope C6/5 (22.90x11.40cm)

(In reply to Xisco Faulí from comment #17)
> Could you please try to reproduce it with the latest version of LibreOffice
> from https://www.libreoffice.org/download/libreoffice-fresh/ ?

I can confirm it happens when trying to print to an Epson L355 printer from LibreOffice 7.3.5.2 on Windows 10.

I formatted my document to use "Envelope C6/5", which is 22.90x11.40cm, but the print dialog shows the paper size as "A4", which is 29.70x21.00cm, in landscape mode.  So when I try to print on an envelope (which is put on the printer in landscape orientation), the printing happens outside the paper, well above it should be.

If I define a custom paper size on the printer driver (it doesn't have "Envelope C6/6" by default), LibreOffice pulls the custom paper size, but: 1) LibreOffice does not automatically select the custom paper size; 2) When I select the custom paper size I added on the printer driver, LibreOffice still shows "A4" on the print dialog preview.

To be sure it was not a bug on the printer driver, I opened the document with Microsoft Word, and it printed correctly.  So the bug is in LibreOffice.

See my attachments.

Version: 7.3.5.2 (x64) / LibreOffice Community
Build ID: 184fe81b8c8c30d8b5082578aee2fed2ea847c01
CPU threads: 8; OS: Windows 10.0 Build 19045; UI render: Skia/Raster; VCL: win
Locale: pt-BR (pt_BR); UI: pt-BR
Calc: threaded
Comment 19 João Paulo 2022-08-18 05:47:54 UTC Comment hidden (obsolete)
Comment 20 João Paulo 2022-08-18 05:51:14 UTC Comment hidden (obsolete)
Comment 21 Buovjaga 2022-08-18 07:13:34 UTC
I guess we can set to NEW.

Re: João's case, envelope meta bug: https://bugs.documentfoundation.org/showdependencytree.cgi?id=110434&hide_resolved=1
Comment 22 João Paulo 2022-08-20 18:48:11 UTC
(In reply to Buovjaga from comment #21)
> Re: João's case, envelope meta bug:
> https://bugs.documentfoundation.org/showdependencytree.
> cgi?id=110434&hide_resolved=1

I thought the envelope meta bug was for the Menu Insert, Envelope, not for problems relating to printing them.
Comment 23 Buovjaga 2022-08-20 19:20:17 UTC
(In reply to João Paulo from comment #22)
> (In reply to Buovjaga from comment #21)
> > Re: João's case, envelope meta bug:
> > https://bugs.documentfoundation.org/showdependencytree.
> > cgi?id=110434&hide_resolved=1
> 
> I thought the envelope meta bug was for the Menu Insert, Envelope, not for
> problems relating to printing them.

Me too, but it seems to have expanded :)
Comment 24 João Paulo 2022-08-23 04:58:07 UTC
Created attachment 181970 [details]
Print dialog shows LibreOffice will try to print as an A4 document in landscape instead of Envelope C6/5

Sorry, I sent the same screenshot three times.  Those new screenshots are correct.
Comment 25 João Paulo 2022-08-23 04:59:46 UTC
Created attachment 181971 [details]
Print dialog shows that the paper size on the print preview does not match the custom paper size created on the printer driver
Comment 26 Julien Nabet 2022-09-24 10:14:49 UTC
On pc Debian x86-64 with LO Debian package 7.4.1, I don't reproduce this.
Now perhaps it depends on the printer used.

Could someone give a try with LO 7.4.1? If still reproduced, there have been improvements too in daily master builds with Caolán's patches about tdf#151107
Comment 27 Axaryalan 2022-11-15 21:52:09 UTC Comment hidden (spam)