Bug 115481 - Letter paper size is not what it should be.
Summary: Letter paper size is not what it should be.
Status: NEEDINFO
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Printing and PDF export (show other bugs)
Version:
(earliest affected)
6.2.3.2 release
Hardware: x86-64 (AMD64) Linux (All)
: medium minor
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2018-02-06 06:37 UTC by Shamoa Krasieski
Modified: 2022-05-02 12:00 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:
Regression By:


Attachments
Screenshots of the issue. (127.97 KB, image/png)
2018-02-06 06:37 UTC, Shamoa Krasieski
Details

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Description Shamoa Krasieski 2018-02-06 06:37:43 UTC
Created attachment 139620 [details]
Screenshots of the issue.

The letter paper size in the Page Properties menu shows a width of 8.5 " and a hight of 11.00 " which is the standard letter size. 
However, when printing (whether a file, or a printer) the letter paper size is fixed to the government letter size which is 8.00 " by 10.00 ".
Comment 1 Buovjaga 2018-03-01 15:35:47 UTC
Please check that Print dialog - Options: Use only paper size... is not ticked.
Comment 2 QA Administrators 2018-09-03 14:49:56 UTC Comment hidden (obsolete)
Comment 3 Shamoa Krasieski 2018-09-05 08:14:49 UTC
The Use Only Paper Size was not ticked in the print dialog options. But it still will not print correctly. It still shows letter size being 8 in. x 10 in. And it prints as if that is the paper size even though it's really 8.5 in. x 11 in.
Comment 4 Xisco Faulí 2019-03-13 18:52:34 UTC
A new major release of LibreOffice is available since this bug was reported.
Could you please try to reproduce it with the latest version of LibreOffice
from https://www.libreoffice.org/download/libreoffice-fresh/ ?
I have set the bug's status to 'NEEDINFO'. Please change it back to
'UNCONFIRMED' if the bug is still present in the latest version.
Comment 5 Shamoa Krasieski 2019-05-14 20:08:34 UTC
I tested printing again under LibreOffice Version: 6.2.3.2 And the same problem still exists. But further research leads me to believe the problem lies within the printer driver. And thus I will change the status to 'UNCONFIRMED' until I find out for certainty what is going on.
Comment 6 Xisco Faulí 2019-11-11 12:30:41 UTC
(In reply to Shamoa Krasieski from comment #5)
> I tested printing again under LibreOffice Version: 6.2.3.2 And the same
> problem still exists. But further research leads me to believe the problem
> lies within the printer driver. And thus I will change the status to
> 'UNCONFIRMED' until I find out for certainty what is going on.

Hello Shamoa Krasieski,
Any new finding regarding this issue ?
Comment 7 Shamoa Krasieski 2019-11-11 18:49:42 UTC
(In reply to Xisco Faulí from comment #6)
> (In reply to Shamoa Krasieski from comment #5)
> > I tested printing again under LibreOffice Version: 6.2.3.2 And the same
> > problem still exists. But further research leads me to believe the problem
> > lies within the printer driver. And thus I will change the status to
> > 'UNCONFIRMED' until I find out for certainty what is going on.
> 
> Hello Shamoa Krasieski,
> Any new finding regarding this issue ?

No, I'm not sure where the problem lies. But the print still doesn't respect the paper size setting. I don't know where to look for the exact information I would need to find out.
Comment 8 Buovjaga 2019-11-11 19:21:05 UTC
I wonder, if this is another manifestation of bug 65205.

There we have a quote from Dave:

"On Linux, if you are using LibreOffice and the Tabloid paper size does not appear, it's because that size is not in the PPD file. In our case, HP did not have that paper size in the file. I hacked in the paper size and metrics and it's working."
Comment 9 gomezpeter 2019-12-04 11:14:26 UTC Comment hidden (spam)
Comment 10 Kevin Stroot 2020-05-11 11:16:59 UTC Comment hidden (spam)
Comment 11 Mika Hawkins 2020-08-22 21:16:01 UTC Comment hidden (no-value)
Comment 12 Proj 2021-03-12 06:37:29 UTC
I experienced the something similar when trying to print an 8.5x13 paper size document. Even after I set the document size to 8.5x13 on the print properties, it shows that it is set to "German Legal Fanfold 8.50in x 13.00in, but when I try to print it goes back to Letter size or when I open "Properties" again. Am I missing a "Save Settings" button or something?

I am printing to a network printer (EPSON L1455), it has two cassettes (Cassette 1 is set to Letter size and Cassette 2 is set to 8.5x13). I tried opening the file on Office Word and printing from there, it worked normally.

I recently updated to 7.1.1.2 but I don't know if this was a problem in previous versions, I usually save to PDF before printing anything but I was trying to print something out quickly and found this problem.

Version: 7.1.1.2 (x64) / LibreOffice Community
Build ID: fe0b08f4af1bacafe4c7ecc87ce55bb426164676
CPU threads: 4; OS: Windows 10.0 Build 19042; UI render: Skia/Raster; VCL: win
Locale: en-US (en_US); UI: en-US
Calc: threaded
Comment 13 Arnold Miler 2021-06-03 12:04:07 UTC Comment hidden (spam)
Comment 14 Dmitriy Siushkin 2021-07-26 14:21:07 UTC
no repro in

Version: 7.3.0.0.alpha0+ (x64) / LibreOffice Community
Build ID: c5ca46e75e28ba4245d8544ca53c71fea87d1bbd
CPU threads: 4; OS: Windows 10.0 Build 19043; UI render: Skia/Raster; VCL: win
Locale: en-US (ru_RU); UI: en-US
Calc: CL
Comment 15 PCASTA 2022-01-24 10:35:04 UTC Comment hidden (spam)
Comment 16 Tim 2022-04-01 00:41:24 UTC Comment hidden (off-topic)
Comment 17 Xisco Faulí 2022-05-02 12:00:02 UTC
Thanks for reporting this issue.
Could you please try to reproduce it with the latest version of LibreOffice from https://www.libreoffice.org/download/libreoffice-fresh/ ?
I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the bug is still present in the latest version.