Bug 115832 - LibreOffice 6.0.1.1 crash at launch, remains in recovery loop
Summary: LibreOffice 6.0.1.1 crash at launch, remains in recovery loop
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
6.0.1.1 release
Hardware: Other macOS (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2018-02-18 19:47 UTC by mrelwood
Modified: 2018-10-09 11:31 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:


Attachments
An .xls document that could be causing the issue. (27.00 KB, application/vnd.ms-excel)
2018-02-18 19:51 UTC, mrelwood
Details
A system created crash report from 2 days ago that might not be related. (81.97 KB, text/plain)
2018-02-18 19:53 UTC, mrelwood
Details
System created "hang" report from yesterday, running LO 6.0.0.2. (1015.37 KB, text/plain)
2018-02-18 19:54 UTC, mrelwood
Details

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Description mrelwood 2018-02-18 19:47:58 UTC
Description:
Since updating to LibreOffice 6.0.1.1 I haven't been able to use it for more than a few seconds before it crashes. LibreOffice tries to relaunch, and document recovery goes thru fine, after which it crashes immediately when I click "OK".

LibreOffice 6.0 Document Recovery:
"Due to an unexpected error, LibreOffice Crashed. ..."

6.0.0.2 used to work, so I installed it on top of 6.0.1.1. No help, didn't get it to launch. Installed 5.4.5 on top of that, works fine.

I renamed the user directory at
~/Application Support/LibreOffice
and reinstalled 6.0.1.1. It created a new user directory at launch, and launched fine a few times until I clicked a recent .xls document at the LibreOffice launch window. Crashed immediately, and fell back in the document recovery loop. The .xls file is attached.

The latest crashes didn't create any crash reports, so I'm not sure if the attached ones are relevant.

Steps to Reproduce:
1. Install LibreOffice 6.0.1.1 on top of previous LibreOffice install.
2. Launch LibreOffice, and open the attached .xls.
3. Quit LibreOffice.
4. Launch LibreOffice.app and select the same file from the recent files in the welcome window.

Actual Results:  
LibreOffice crashes at launch and can not launch again without crashing and entering document recovery loop.

Expected Results:
LibreOFfice to launch and open the document normally.


Reproducible: Always


User Profile Reset: Yes



Additional Info:
As suggested in the links here at the bug reporting page:

"libreoffice --safe-mode" in Terminal does nothing as the command is not found. Also navigated to the LibreOffice.app location and entered "LibreOffice.app --safe-mode", same result, "command not found".

"registrymodifications.xcu" in ~/Library/Application Support/LibreOffice did not have the string about "OpenGL", but putting it there as "false" didn't help either.


User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_3) AppleWebKit/604.5.6 (KHTML, like Gecko) Version/11.0.3 Safari/604.5.6
Comment 1 mrelwood 2018-02-18 19:51:26 UTC
Created attachment 139978 [details]
An .xls document that could be causing the issue.

Double-clicking this document in the LibreOffice welcome window recent documents view might be causing the crash.
Comment 2 mrelwood 2018-02-18 19:53:23 UTC
Created attachment 139979 [details]
A system created crash report from 2 days ago that might not be related.
Comment 3 mrelwood 2018-02-18 19:54:40 UTC
Created attachment 139980 [details]
System created "hang" report from yesterday, running LO 6.0.0.2.
Comment 4 Xisco Faulí 2018-02-19 09:23:03 UTC
Hello,
Thanks for reporting the issue.
It doesn't crash for me opening the file in

Version: 6.0.1.1
Build ID: 1:6.0.1~rc1-0ubuntu0.16.04.1~lo1
CPU threads: 4; OS: Linux 4.13; UI render: default; VCL: gtk3; 
Locale: ca-ES (ca_ES.UTF-8); Calc: group

Is OpenGL enabled ? if so, could you please disable it as explained here https://wiki.documentfoundation.org/OpenGL and retest?

I think it might be a dupe of bug 112990

Setting to 'NEEDINFO'. Please change it back to
'UNCONFIRMED' if the bug is still present without OpenGL.
Comment 5 mrelwood 2018-02-20 15:05:42 UTC
Thanks for trying. Copying from the (long, sorry) first post:

--
"registrymodifications.xcu" in ~/Library/Application Support/LibreOffice did not have the string about "OpenGL", but putting it there as "false" didn't help either.
--
Comment 6 Alex Thurgood 2018-02-22 08:42:27 UTC
No repro with test XLS file - no crash, I can edit, save, close, reopen this file without any issues.



To turn off any erroneously activated OpenGL setting:

1) Start LibreOffice

2) LibreOffice Preferences menu - LibreOffice - View - Use OpenGL for all rendering 

3) Untick the Use OpenGL for all rendering tickbox.

4) Click OK

5) Restart LO.
Comment 7 Xisco Faulí 2018-02-22 11:23:18 UTC
I'm wondering if it's a dupe of bug 103690
Comment 8 Xisco Faulí 2018-02-22 13:14:22 UTC
(In reply to Alex Thurgood from comment #6)
> No repro with test XLS file - no crash, I can edit, save, close, reopen this
> file without any issues.
> 
> 
> 
> To turn off any erroneously activated OpenGL setting:
> 
> 1) Start LibreOffice
> 
> 2) LibreOffice Preferences menu - LibreOffice - View - Use OpenGL for all
> rendering 
> 
> 3) Untick the Use OpenGL for all rendering tickbox.
> 
> 4) Click OK
> 
> 5) Restart LO.

Dear reporter,
Please try what Alex is suggesting.
Otherwise, it will problably be a dupe of bug 103690 which will be fixed soon.
Comment 9 QA Administrators 2018-09-03 14:50:34 UTC Comment hidden (obsolete)
Comment 10 QA Administrators 2018-10-09 11:31:17 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-20181009