Description: Since updating to LibreOffice 6.0.1.1 I haven't been able to use it for more than a few seconds before it crashes. LibreOffice tries to relaunch, and document recovery goes thru fine, after which it crashes immediately when I click "OK". LibreOffice 6.0 Document Recovery: "Due to an unexpected error, LibreOffice Crashed. ..." 6.0.0.2 used to work, so I installed it on top of 6.0.1.1. No help, didn't get it to launch. Installed 5.4.5 on top of that, works fine. I renamed the user directory at ~/Application Support/LibreOffice and reinstalled 6.0.1.1. It created a new user directory at launch, and launched fine a few times until I clicked a recent .xls document at the LibreOffice launch window. Crashed immediately, and fell back in the document recovery loop. The .xls file is attached. The latest crashes didn't create any crash reports, so I'm not sure if the attached ones are relevant. Steps to Reproduce: 1. Install LibreOffice 6.0.1.1 on top of previous LibreOffice install. 2. Launch LibreOffice, and open the attached .xls. 3. Quit LibreOffice. 4. Launch LibreOffice.app and select the same file from the recent files in the welcome window. Actual Results: LibreOffice crashes at launch and can not launch again without crashing and entering document recovery loop. Expected Results: LibreOFfice to launch and open the document normally. Reproducible: Always User Profile Reset: Yes Additional Info: As suggested in the links here at the bug reporting page: "libreoffice --safe-mode" in Terminal does nothing as the command is not found. Also navigated to the LibreOffice.app location and entered "LibreOffice.app --safe-mode", same result, "command not found". "registrymodifications.xcu" in ~/Library/Application Support/LibreOffice did not have the string about "OpenGL", but putting it there as "false" didn't help either. User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_3) AppleWebKit/604.5.6 (KHTML, like Gecko) Version/11.0.3 Safari/604.5.6
Created attachment 139978 [details] An .xls document that could be causing the issue. Double-clicking this document in the LibreOffice welcome window recent documents view might be causing the crash.
Created attachment 139979 [details] A system created crash report from 2 days ago that might not be related.
Created attachment 139980 [details] System created "hang" report from yesterday, running LO 6.0.0.2.
Hello, Thanks for reporting the issue. It doesn't crash for me opening the file in Version: 6.0.1.1 Build ID: 1:6.0.1~rc1-0ubuntu0.16.04.1~lo1 CPU threads: 4; OS: Linux 4.13; UI render: default; VCL: gtk3; Locale: ca-ES (ca_ES.UTF-8); Calc: group Is OpenGL enabled ? if so, could you please disable it as explained here https://wiki.documentfoundation.org/OpenGL and retest? I think it might be a dupe of bug 112990 Setting to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the bug is still present without OpenGL.
Thanks for trying. Copying from the (long, sorry) first post: -- "registrymodifications.xcu" in ~/Library/Application Support/LibreOffice did not have the string about "OpenGL", but putting it there as "false" didn't help either. --
No repro with test XLS file - no crash, I can edit, save, close, reopen this file without any issues. To turn off any erroneously activated OpenGL setting: 1) Start LibreOffice 2) LibreOffice Preferences menu - LibreOffice - View - Use OpenGL for all rendering 3) Untick the Use OpenGL for all rendering tickbox. 4) Click OK 5) Restart LO.
I'm wondering if it's a dupe of bug 103690
(In reply to Alex Thurgood from comment #6) > No repro with test XLS file - no crash, I can edit, save, close, reopen this > file without any issues. > > > > To turn off any erroneously activated OpenGL setting: > > 1) Start LibreOffice > > 2) LibreOffice Preferences menu - LibreOffice - View - Use OpenGL for all > rendering > > 3) Untick the Use OpenGL for all rendering tickbox. > > 4) Click OK > > 5) Restart LO. Dear reporter, Please try what Alex is suggesting. Otherwise, it will problably be a dupe of bug 103690 which will be fixed soon.
Dear Bug Submitter, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping-20180903
Dear Bug Submitter, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-20181009