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Bug 116690 - Writer crashes consistently when user selects Send from File menu. JRE is installed.
Summary: Writer crashes consistently when user selects Send from File menu. JRE is ins...
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
5.4.6.2 release
Hardware: x86 (IA32) Linux (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks: Java-Runtime-JRE File-Send
  Show dependency treegraph
 
Reported: 2018-03-29 07:11 UTC by John Brock
Modified: 2020-01-09 03:38 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:


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Description John Brock 2018-03-29 07:11:41 UTC
Version: 5.4.6.2
Build ID: 1:5.4.6~rc2-0ubuntu0.16.04.1
CPU threads: 2; OS: Linux 4.4; UI render: default; VCL: gtk2; 
Locale: en-ZA (en_ZA.UTF-8); Calc: group

Lubuntu -Version-
Kernel		: Linux 4.4.0-116-generic (i686)
Compiled		: #140-Ubuntu SMP Mon Feb 12 21:22:43 UTC 2018
C Library		: Unknown
Default C Compiler		: GNU C Compiler version 5.4.0 20160609 (Ubuntu 5.4.0-6ubuntu1~16.04.9) 
Distribution		: Ubuntu 16.04.4 LTS
-Current Session-
Computer Name		: johnb4
User Name		: johnb (John Brock)
Home Directory		: /home/johnb
Desktop Environment		: LXDE (Lubuntu)
Comment 1 Xisco Faulí 2018-03-29 08:22:39 UTC
Probably a dupe of bug 108619 ???

Could you please thi solution https://bugs.documentfoundation.org/show_bug.cgi?id=108619#c16 ?

Setting to NEENINFO. Change it back to UNCONFIRMED once you have tested...
Comment 2 Xavier Van Wijmeersch 2018-03-29 09:19:23 UTC
DistroWatch: your OS version is EOL and yes new version is still supporting i386. You downloaded LO 5.4.6.2 or build your own office app??? I suggest upgrade your OS and test it again, with 6.0.2.0 of LO or with the 5.4.6.2.

Regards
Comment 3 John Brock 2018-03-30 08:37:20 UTC
Version: 5.4.6.2
Build ID: 1:5.4.6~rc2-0ubuntu0.16.04.1
CPU threads: 2; OS: Linux 4.13; UI render: default; VCL: gtk2; 
Locale: en-ZA (en_ZA.UTF-8); Calc: group

Linux upgraded Lubuntu 17.10

-Version-
Kernel		: Linux 4.13.0-37-generic (i686)
Version		: #42-Ubuntu SMP Wed Mar 7 14:12:29 UTC 2018
C Library		: GNU C Library / (Ubuntu GLIBC 2.26-0ubuntu2.1) 2.26
Distribution		: Ubuntu 17.10
-Current Session-
Computer Name		: johnb4
User Name		: johnb (John Brock)
Language		: en_ZA.UTF-8 (en_ZA:en)
Home Directory		: /home/johnb
-Misc-
Uptime		: 22 minutes
Load Average		: 0.27, 0.43, 0.23
Available entropy in /dev/random		: 3518 bits (healthy)

Still 'crashes' on selecting Send on the File menu...
Comment 4 Xisco Faulí 2018-04-03 14:54:38 UTC
Could you please thi solution https://bugs.documentfoundation.org/show_bug.cgi?id=108619#c16 ?
Comment 5 QA Administrators 2018-10-09 11:27:22 UTC Comment hidden (obsolete)
Comment 6 Xisco Faulí 2018-10-09 14:43:03 UTC
(In reply to Xisco Faulí from comment #4)
> Could you please thi solution
> https://bugs.documentfoundation.org/show_bug.cgi?id=108619#c16 ?

Dear John Brock,
Did you try it ?
Comment 7 opensuse.lietuviu.kalba 2019-06-05 11:39:19 UTC
LibreOffice Writer crash after hovering File > Send menu item.
JAVA/JRE is installed (both OpenJDK and from Oracle). LibreOffice use /usr/lib64/jvm/jre-1.8.0-openjdk/ 

Versija: 6.2.4.2
Darinio identifikatorius: 2412653d852ce75f65fbfa83fb7e7b669a126d64
Procesoriaus gijos: 4; OS:Linux 4.4; Sąsajos pateikimas: numatytasis; VCL: kde4; 
Lokalė: lt-LT (lt_LT.UTF-8); UI-Language: lt-LT
Calc: threaded

Perhaps it is this:
crashreport.libreoffice.org/stats/crash_details/5ba2c2a9-f022-42ab-ac62-5dc31de7ff68

Meanwhile LibreOffice Writer 6.2.3.2 don't crash. LibreOffice use JAVA/JRE from /usr/java/jre1.8.0_181-amd64

Versija: 6.2.3.2
Darinio identifikatorius: aecc05fe267cc68dde00352a451aa867b3b546ac
Procesoriaus gijos: 4; OS:Linux 4.4; Sąsajos pateikimas: numatytasis; VCL: kde4; 
Lokalė: lt-LT (lt_LT.UTF-8); UI-Language: lt-LT
Calc: threaded

My system is openSUSE Leap 42.3 Linux
Comment 8 opensuse.lietuviu.kalba 2019-06-05 12:05:02 UTC
I can not reproduce after deselecting  "Use a Java runtime environment"
Comment 9 opensuse.lietuviu.kalba 2019-06-05 12:26:42 UTC
Sorry, 6.2.4.2 showed /usr/lib64/jvm/java-1.8.0-openjdk-1.8.0/jre path indeed.

If I enable JAVA/JRE and change it to /usr/java/jre1.8.0_181-amd64 , I still can reproduce
Comment 10 opensuse.lietuviu.kalba 2019-06-05 15:22:56 UTC
I CAN reproduce with VCL: kde4.

I can NOT reproduce with  VCL: gtk3.
Comment 11 opensuse.lietuviu.kalba 2019-06-05 15:41:23 UTC
If I force to downgrade only one package – libobasis6.2-kde-integration – 
from 6.2.4.2 to 6.2.3.2 version, I can NOT reproduce bug.
All other LibreOffice packages are for 6.2.4.2.
Comment 12 Xisco Faulí 2019-06-05 15:43:17 UTC
(In reply to opensuse.lietuviu.kalba from comment #11)
> If I force to downgrade only one package – libobasis6.2-kde-integration – 
> from 6.2.4.2 to 6.2.3.2 version, I can NOT reproduce bug.
> All other LibreOffice packages are for 6.2.4.2.

Which distro are you using ?
Comment 13 Xisco Faulí 2019-06-05 15:51:38 UTC
(In reply to Xisco Faulí from comment #12)
> (In reply to opensuse.lietuviu.kalba from comment #11)
> > If I force to downgrade only one package – libobasis6.2-kde-integration – 
> > from 6.2.4.2 to 6.2.3.2 version, I can NOT reproduce bug.
> > All other LibreOffice packages are for 6.2.4.2.
> 
> Which distro are you using ?

Ok, I know it from bug 125715.
Please follow my comment from https://bugs.documentfoundation.org/show_bug.cgi?id=125715#c2
Comment 14 Xisco Faulí 2019-06-05 16:04:02 UTC
(In reply to opensuse.lietuviu.kalba from comment #10)
> I CAN reproduce with VCL: kde4.
> 
> I can NOT reproduce with  VCL: gtk3.

Do you reproduce it with SAL_USE_VCLPLUGIN=gtk (gtk2) as the OP ?
Comment 15 Xisco Faulí 2019-06-11 10:25:42 UTC
(In reply to Xisco Faulí from comment #14)
> (In reply to opensuse.lietuviu.kalba from comment #10)
> > I CAN reproduce with VCL: kde4.
> > 
> > I can NOT reproduce with  VCL: gtk3.
> 
> Do you reproduce it with SAL_USE_VCLPLUGIN=gtk (gtk2) as the OP ?

Setting to NEEDINFO
Comment 16 QA Administrators 2019-12-09 03:40:01 UTC Comment hidden (obsolete)
Comment 17 QA Administrators 2020-01-09 03:38:02 UTC
Dear John Brock,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp