Bug 116765 - LibreOffice crashes on start.
Summary: LibreOffice crashes on start.
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
6.0.2.1 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2018-04-03 08:44 UTC by Max Taran
Modified: 2018-04-11 16:13 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:


Attachments
soffice.exe dump made with procdump. (519.49 KB, application/octet-stream)
2018-04-05 17:20 UTC, Max Taran
Details
soffice.bin dump. (2.55 MB, application/octet-stream)
2018-04-05 19:25 UTC, Max Taran
Details

Note You need to log in before you can comment on or make changes to this bug.
Description Max Taran 2018-04-03 08:44:03 UTC
Description:
Windows 10 16229.248, x64. LibreOffice doesn't start either in normal or in safe mode. Process is completely silent, no error message is shown. But Windows Error Reporting logs an error:

Имя сбойного приложения: soffice.bin, версия: 6.0.2.1, метка времени: 0x5a8f468e
Имя сбойного модуля: cppu3.dll, версия: 6.0.2.1, метка времени: 0x5a8f3556
Код исключения: 0xc0000005
Смещение ошибки: 0x0000000000020f8e
Идентификатор сбойного процесса: 0x2644
Время запуска сбойного приложения: 0x01d3cb254c34f883
Путь сбойного приложения: C:\Program Files\LibreOffice\program\soffice.bin
Путь сбойного модуля: C:\Program Files\LibreOffice\program\cppu3.dll
Идентификатор отчета: bf8a34d6-cf19-4865-8d9a-a1c6fe285e15
Полное имя сбойного пакета: 
Код приложения, связанного со сбойным пакетом: 


Reboot didn't help. Removing of %APPDATA%\LibreOffice\4\user didn't help. Using OpenOffice 4.1.5 now, starts normally.

Steps to Reproduce:
1. Click "LibreOffice.lnk", or
2. click "LibreOffice (Safe Mode).lnk", or
3. click an .odt document
on my machine.

Actual Results:  
LibreOffice didn't start.

Expected Results:
LibreOffice should start.


Reproducible: Always


User Profile Reset: Yes



Additional Info:


User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:59.0) Gecko/20100101 Firefox/59.0
Comment 1 Xisco Faulí 2018-04-04 10:00:30 UTC
@Mike, is the error from description useful to you ?
Comment 2 Mike Kaganski 2018-04-04 10:04:02 UTC
(In reply to Xisco Faulí from comment #1)

Unfortunately no. It doesn't give any information... The Russian words are simply Windows EventLog localized titles. I only could hope that something like procdump [1] could help here.

[1] https://docs.microsoft.com/en-us/sysinternals/downloads/procdump
Comment 3 Buovjaga 2018-04-04 19:51:32 UTC
Check if it's because of OpenGL (registry): https://wiki.documentfoundation.org/OpenGL#Crash_on_program_start
Weird that safe mode crashes as well though :(
Comment 4 Max Taran 2018-04-05 17:20:02 UTC
Created attachment 141144 [details]
soffice.exe dump made with procdump.

Is that dump good enough? Windows says that error occurs in soffice.bin, but soffice.exe creates two soffice.bin processes, and procdump can dump only one proc at a time.
Comment 5 Max Taran 2018-04-05 17:28:27 UTC
Oh, and I have tried an OpenGL disabling reg-file. Nothing changed, same crashing.
Comment 6 Mike Kaganski 2018-04-05 17:43:23 UTC
(In reply to Max Taran from comment #5)

Thanks Max! Great that you did that.
Unfortunately, this dump is not what we need - and I am sorry for not had mentioned that from the start. We need soffice.bin dump, not soffice.exe.

As to two soffice.bin processes - that's unusual... unless it tries to initialize user profile, in which case it should start the first one, then that first should terminate with an exit code meaning "restart me", and then soffice.exe starts the second soffice.bin.
Comment 7 Buovjaga 2018-04-05 18:47:15 UTC
Do you remember, if you had Quickstarter enabled?
Comment 8 Max Taran 2018-04-05 19:25:19 UTC
Created attachment 141149 [details]
soffice.bin dump.
Comment 9 Max Taran 2018-04-05 19:44:16 UTC
(In reply to Buovjaga from comment #7)
> Do you remember, if you had Quickstarter enabled?

If by Quickstarter you mean "Load LibreOffice during system start-up", then it should be disabled on my pc.
Comment 10 Max Taran 2018-04-11 16:13:43 UTC
Installed 6.0.3.2, everything works now.