Bug 118027 - Crashes on Windows x64 version when I open Writer
Summary: Crashes on Windows x64 version when I open Writer
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
6.0.4.2 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
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Keywords:
Depends on:
Blocks:
 
Reported: 2018-06-06 10:02 UTC by impreza233
Modified: 2018-06-21 19:01 UTC (History)
3 users (show)

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Description impreza233 2018-06-06 10:02:45 UTC 
Description:
When I switch from LibreOffice 32 bits to 64 bits version (I'm now on LibreOffice 6.0.4), and I open Writer, the program crashes and sends me to the Safe Mode. I have seen sometimes the crash reporter screen also. 

Steps to Reproduce:
1.Uninstall any version of LibreOffice 32 bits
2.Install any version of LibreOffice 64 bits
3.Start Writer

Actual Results:  
It should work all flawlessly

Expected Results:
It crashes continuously


Reproducible: Sometimes


User Profile Reset: Yes



Additional Info:


User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:60.0) Gecko/20100101 Firefox/60.0
Comment 1 Xisco Faulí 2018-06-06 10:41:57 UTC 
Does it work if you disable OpenGl ? -> https://wiki.documentfoundation.org/OpenGL

I have set the bug's status to 'NEEDINFO'. Please change it back to
'UNCONFIRMED' if the issue is still present
Comment 2 impreza233 2018-06-06 10:45:46 UTC 
No. I have always OpenGL disabled in Libreoffice. 

I will change the status to "UNCONFIRMED", because I can reproduce the issue sometimes. Also, I attach the string of the version. 

Versión: 6.0.4.2 (x64)
Id. de compilación: 9b0d9b32d5dcda91d2f1a96dc04c645c450872bf
Subprocs. CPU: 4; SO: Windows 10.0; Repres. IU: predet.; 
Configuración regional: es-ES (es_ES); Calc: CL

Does OpenCL have influence on the crashes? If so, I could disable it, because, by default, is enabled always.
Comment 3 Xisco Faulí 2018-06-06 10:47:59 UTC 
Seeing you're using Win 10, Is the OS updated? I recall reading some crashes which were fixed by applying the latest updates from Win 10
Comment 4 impreza233 2018-06-06 10:50:02 UTC 
Yes, I'm using Windows 10 Fall Creators Update (1709). I use the OS compilation 16299.431. Does April Update solve this crashes?
Comment 5 Buovjaga 2018-06-21 18:20:16 UTC 
(In reply to impreza233 from comment #4)
> Yes, I'm using Windows 10 Fall Creators Update (1709). I use the OS
> compilation 16299.431. Does April Update solve this crashes?

Only you can answer that :)
Comment 6 impreza233 2018-06-21 18:53:26 UTC 
(In reply to Buovjaga from comment #5)
> (In reply to impreza233 from comment #4)
> > Yes, I'm using Windows 10 Fall Creators Update (1709). I use the OS
> > compilation 16299.431. Does April Update solve this crashes?
> 
> Only you can answer that :)

Yes. With April Update, compilation 17134.112, the problem is solved. Furthermore, I think that it could not be able to reproduce this problem on that Windows 10 version (and in Insider versions).