Bug 119490 - Impress crashes system when put into full screen mode with HDMI connection
Summary: Impress crashes system when put into full screen mode with HDMI connection
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Impress (show other bugs)
Version:
(earliest affected)
6.0.6.2 release
Hardware: x86-64 (AMD64) Linux (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2018-08-24 21:41 UTC by Richard Trinkner
Modified: 2019-05-08 20:46 UTC (History)
1 user (show)

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Crash report or crash signature:


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Description Richard Trinkner 2018-08-24 21:41:30 UTC
Description:
When I press F5 or click "Start from first Slide" to start a slide show, my entire system crashes (freezes).  This seems to happen only when my laptop is connected to a projector with an HDMI connection. I can enter slide show mode without problems when the laptop is not connected to a projector.  I estimate that the problem happens over 50% of the times that I start a slide show.  The freeze happens immediately upon pressing F5 or clicking the "Start from first Slide" icon.  

I can project other applications and the Ubuntu desktop just fine via the HDMI connection.

I don't have access to a VGA connection to test whether HDMI is the only connection method causing the crash.

This problem seems to have started with version 6.06, as I've been using Impress for years on the same laptop with HDMI without problems.

Thanks for otherwise awesome FOSS software.  I use Impress daily and am grateful to devs for maintaining it.

LibreOffice 6.0.6.2 running on Ubuntu 18.04.

Steps to Reproduce:
1. Start Impress
2. Open an odp file
3. Plug in HDMI into laptop
4. Press F5 or click corresponding icon

Actual Results:
System freezes immediately. Screen stays on, but no mouse movement or keyboard activity takes place.

Expected Results:
Full screen slide show


Reproducible: Sometimes


User Profile Reset: No


OpenGL enabled: Yes

Additional Info:
I am reluctant to upgrade to 6.1, but if the issue was fixed by 6.1, I can give it a try.

A work-around seems to be to wait to plug the HDMI cord into the laptop until AFTER Impress is in full-screen presentation mode.

Here's the system's OpenGL report:

$ glxinfo | grep OpenGL
OpenGL vendor string: Intel Open Source Technology Center
OpenGL renderer string: Mesa DRI Intel(R) HD Graphics 520 (Skylake GT2) 
OpenGL core profile version string: 4.5 (Core Profile) Mesa 18.0.5
OpenGL core profile shading language version string: 4.50
OpenGL core profile context flags: (none)
OpenGL core profile profile mask: core profile
OpenGL core profile extensions:
OpenGL version string: 3.0 Mesa 18.0.5
OpenGL shading language version string: 1.30
OpenGL context flags: (none)
OpenGL extensions:
OpenGL ES profile version string: OpenGL ES 3.2 Mesa 18.0.5
OpenGL ES profile shading language version string: OpenGL ES GLSL ES 3.20
OpenGL ES profile extensions:
Comment 1 Buovjaga 2018-09-19 17:52:11 UTC
You can try an appimage to avoid installing anything (for the Fresh version): https://www.libreoffice.org/download/appimage

Set to NEEDINFO.
Change back to UNCONFIRMED, if the problem persists. Change to RESOLVED WORKSFORME, if the problem went away.
Comment 2 QA Administrators 2019-03-21 11:11:41 UTC Comment hidden (obsolete)
Comment 3 QA Administrators 2019-05-08 20:45:58 UTC
Dear Richard Trinkner,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp