Description: When I go to menu: insert -> multimedia -> scan or select (apply for) Libreoffice doesn´t found driver (x64) for scaner Acer (Benq) 620U. This problem was reported for the previous version (5.x) and theoretically it should have been resolved in version 6.1. Steps to Reproduce: 1.Install scanner in W10 64 bits with drivers not signed (acer64) and turn on. 2.Install and open Libreoffice 6.1.0.3 3.Got to menu : insert -> multimedia -> select or scan. Actual Results: See previous question. Expected Results: Scanner doesn´t exist for Libreoffice, but for others programs in windows. Reproducible: Always User Profile Reset: No Additional Info: See Scanner, select it and scan. ----------------------------------- ----------------------------------- File acerscan.inf in windows : --------------------------------- ; ; ACERSCAN.INF -- Windows Still Image Setup File ; ; Copyright (c) Microsoft Corporation. All rights reserved. ; Manufacturer: Microsoft Corp for Acer [Version] LayoutFile=Layout.inf Signature="$Windows NT$" Class=Image ClassGUID={6bdd1fc6-810f-11d0-bec7-08002be2092f} Provider="Microsoft" DriverVer=12/24/2012,5.2.3790.1830 CatalogFile=acerscan.cat [SourceDisksNames] 1 = "disk" [SourceDisksFiles] AcerScaD.dll = 1 Model.ini = 1 u96v121.bin = 1 u34v110.bin = 1 u64v119.bin = 1 u126v041.bin = 1 u190v041.bin = 1 u192v073.bin = 1 u222V065.bin = 1 u176v040.bin = 1 [Manufacturer] "Microsoft"=Microsoft,NTx86,NTAMD64,NTIA64,NTARM [ControlFlags] ExcludeFromSelect=* [DestinationDirs] DefaultDestDir=11 WIA.ScanUsd=10,system32 WIA.FirmWare=10,usbbin [Manufacturer] %Mfg%=Models,NTamd64 [Models.NTamd64] %FlatbedScaner5%=WIA.Scanner,USB\VID_04A5&PID_1A20 %FlatbedScaner5%=WIA.Scanner,USB\VID_04A5&PID_1A2A %FlatbedScaner13%=WIA.Scanner,USB\VID_04A5&PID_2022 %FlatbedScaner13%=WIA.Scanner,USB\VID_04A5&PID_2060 %FlatbedScaner16%=WIA.Scanner,USB\VID_04A5&PID_2040 %FlatbedScaner19%=WIA.Scanner,USB\VID_04A5&PID_20C0 %FlatbedScaner20%=WIA.Scanner,USB\VID_04A5&PID_207E %FlatbedScaner20%=WIA.Scanner,USB\VID_04A5&PID_20BE %FlatbedScaner21%=WIA.Scanner,USB\VID_04A5&PID_20DE %FlatbedScaner23%=WIA.Scanner,USB\VID_04A5&PID_20B0 [WIA.Scanner] Include = sti.inf Needs = STI.USBSection SubClass=StillImage DeviceType=1 DeviceSubType=0x1 Capabilities=0x31 Events=WIA.Events DeviceData=WIA.DeviceData AddReg=WIA.AddReg CopyFiles=WIA.ScanUsd,WIA.Firmware ICMProfiles="sRGB Color Space Profile.icm" [WIA.Events] Button1_0=%Button1_0%,{7AD6EA4C-3AAB-11d3-86CB-08002BE4D8DC},* Button1_1=%Button1_1%,{76B1B8A1-394D-11d3-86CB-08002BE4D8DC},* Button2_0=%Button2_0%,{76B1B8A2-394D-11d3-86CB-08002BE4D8DC},* Button2_1=%Button2_1%,{76B1B8B9-394D-11d3-86CB-08002BE4D8DC},* Button3_0=%Button3_0%,{76B1B8BA-394D-11d3-86CB-08002BE4D8DC},* Button3_1=%Button3_1%,{76B1B8BD-394D-11d3-86CB-08002BE4D8DC},* [WIA.Scanner.Services] Include = sti.inf Needs = STI.USBSection.Services [WIA.DeviceData] Server=local [WIA.AddReg] HKR,,HardwareConfig,1,1 HKR,,DevLoader,,*NTKERN HKR,,NTMPDriver,,"usbscan.sys" HKR,,USDClass,,"{5D922427-8843-11d1-B882-08002BE4EC98}" HKCR,CLSID\{5D922427-8843-11d1-B882-08002BE4EC98},,,"Acer USB User MiniDriver" HKCR,CLSID\{5D922427-8843-11d1-B882-08002BE4EC98}\InProcServer32,,,%10%\system32\AcerScaD.dll HKCR,CLSID\{5D922427-8843-11d1-B882-08002BE4EC98}\InProcServer32,ThreadingModel,,"Both" [WIA.ScanUsd] AcerScaD.dll [WIA.Firmware] Model.ini u96v121.bin u34v110.bin u64v119.bin u126v041.bin u190v041.bin u192v073.bin u222V065.bin u176v040.bin [Strings] Msft="Microsoft" Mfg="Acer Peripherals,Inc." FlatbedScaner5 ="Acer 310U/620U" FlatbedScaner13="Acer 320U/340U/620U+/640U" FlatbedScaner16="Acer 620UT+/640UT" FlatbedScaner19="Acer 1240UT/5100U" FlatbedScaner20="Acer 640BT/640BU" FlatbedScaner21="Acer 4300U/3300U" FlatbedScaner23="Acer 4300U/3300U" Button1_0="Preview" Button1_1="Scan to file" Button2_0="OCR" Button2_1="E-Mail" Button3_0="Copy" Button3_1="Fax" ---------------------------------------- ----------------------------------------
You can't confirm your own bugs. Moving it back to UNCONFIRMED until someone else confirms it. @Mike Kaganski, I thought you could be interested in this issue...
We have no support for 32-bit or 64-bit WIA and associated driver(s)--that is bug 105762. Rather we remain dependent on TWAIN support--and hence on a 64-bit TWAIN driver. So, on this manufacturer deprecated '90s hardware (BenQ does not support it in current TWAIN or WIA) the only choice is a 3rd party implementation of 64-bit TWAIN. We've found that Hamrick Software VueScan drivers provide the useful 64-bit TWAIN support we need. *** This bug has been marked as a duplicate of bug 105762 ***